Chris, my new one is the black versioon of yours!! I've Zoned twice with steller results that even surprised me. Personally, I found that if I used the organized slits in the utensil baskets, heavy food accumulated on the lid and didn't get dealt with, but it was washed off the eating part of the utensils lol. So I stopped using it that way. I also started only using the one bigger basket of the 3, even a week's worth of eating stuff fits very nicely in the larger bazket and comes clean. That space can now be used in the bottom rack for a mixing bowl, put larger saucepan on its side, ... I also got rid of the basket at the back of the top rack, unless I need it. It eats up too much space and was noticeable in that reduced real estate in the top rack to me. Still have the knife holder on the left side of the bottom rack.
The last two loads I've run I decided to try just the normal cycle instead of smart wash. I don't know if the soil level was so high the sensor triggered the heaviest soil setting on normal wash, but I have gotten a full 1st rinse instead of the purge both times right after the main wash. That's something I never did get on Smart Wash. However the soil was so high in both loads that it did an Automatic Purge Filter (APF) 3 times in the prewash, something that's only happened two other times. Normally just 2 filter purges. It also resulted in the longest cycle run time I've had, 161 minutes. I think of all the WP TT cousins, this is the best-performing of the 3 brands--KitchenAid, Kenmore/Kenmore Elite, and Whirlpool.