Preaching to the Choir....
The messages above are exactly on target. My father and mother had a TV & appliance business since 1938, in the same building. We lived in the same building, behind the store. At one time, I can remember that our back yard looked a lot like the Aberdeen farm. (The city made us clean it up.) When the big stores started selling washers, that was the end of our sales business. No more trucks delivering Blackstones direct from the factory to our store. Service work was good, but without the sales, there goes the supply of used machines. By not having used, reconditioned, machines to offer to customers, that further reduced business. After all, if a customer's only choice was an expensive repair bill (e.g., transmission repair), or purchase of a new, cheap, machine at Home Depot, then that started to kill even the service work. The spiral just continued downward.
What I do in the store now is try to find a good home for what is left. Seriously considering selling the entire building, too. It seems a paradox--there are more and more people, everyone has their own appliances, yet the business fades away.