I really appreciated watching the video about operator's in 1969. I worked as an operator for PT&T in Santa Rosa, Ca. from 7-76 until 10-78, first as a DA (Directory Assistance) operator and CAMA (Centralized Automated Message Accounting) operator. After the first year I moved to the Toll office in the same building where we used cord swtichboards to place operator assisted calls, overseas calls, mobile calls, (there were no cell phones then), coin phone calls, person to person, collect calls and calls for all the hotels and motels. We also placed all the calls for the Bohemian Grove. This video is a very accurate picture of what it was like to be an operator then. It was a fun job, but there was a lot of very oppressive observation of the operators by managment. The CAMA board was for every long distasnce call placed in Sonoma Co., except for Santa Rosa customers. If you dialed an LD number, the CAMA operator came on the line and said, "Your number please", keyed in the customers number that they were calling from, and said "Thank you" and then the next call came on the line, about 600 calls pre hour. This was how PT&T obtained the billing info for the calls. When Elvis died in August of 1977 I was working CAMA and I received the 1st call in the office where the customer told me that Elvis was dead. The board lit up like a Christmas tree, we did more calls that day than on Mothers Day,which was always Ma Bell's busiest day. The company had to bring in extra help for OT. And you could always tell when there was a full moon without looking at the sky, believe me the customers were crazy during the full moon. We even still had some phone numbers in the remote areas of 707 area code that had to have their phone manually rung from the switchboard, ie. one long one short, because they were on a party line. In fact where I lived as a teenager our number was Russian Gulch 3, our ring was one long one short and we had 5 homes on our party line. All of our outgoing calls had to be placed by the operator and the operator had to connect all the incoming calls too. The phone system that we have today is worlds different than it was in those days, and not always for the better. Calls are less expensive and phones more accessible, but customer service has gone right down the toilet. Sorry that this post is so long, but this video very took me to the way back machine.[this post was last edited: 10/8/2014-17:34]