And of course you are old enough to have a brain and know that when you're spinning a blanket you must stop the spin dryer after 3 seconds to have time enough to drain the container, unless the container is really big because there will be at least 2 gallons of water.
Think of the number of people yelling at me on the phone because of a flooded floor to justify editing the user manual.
It may sound funny but it's actually tragic.
Today I spend over 1 hour on the phone with a customer in NY that has a Super Compact Automatic Washer. It was nice to finally answer a call from somebody that REALLY UNDERSTANDS about laundry. When he said he returned a modern top loader (Maytag or Kenmore maybe) and got a brand new Speed Queen "because i want quality", I immediately asked if he new this website. He started to laugh. He's also a member here. It was a very pleasant conversation and I ended up telling him about some new products that will arrive on the next 2 months and I never mentioned here.
He bought his washer second hand a couple of days ago and it came with a minor cosmetic crack. He was a impressed with our warranty procedures and of course loved it. We don't care if it's a big or a small problem. if anything isn't 100% ok, we won't even try to fix the product. We replace it immediately by a brand new one at absolutely no cost for the customer.
If the customer simply doesn't like the product after using it, we will refund 100% f the order (even the shipping), no questions asked.
If was funny to hear the customer saying "but it is not a malfunction of a defect i bought the washer used and the seller even gave me a discount because of the crack. I want to buy the part to fix it and pay for it" and I said "I'm sorry, sir, we won't sell you a replacement part, we insist on sending you a brand new washer and you will not spend a dime".
Tell me, what company in the USA has a warranty policy like this? 3 years on all models (soon 5, 8 and 10 years depending on the model) that even if you call us and say "oh, there's a 1 milimeter scrach on the lid", we will immediately send you a brand new product without procrastinating.