Guys, I'll transcript a call i just got. Of course I'll suppress names to protect the customer identity.
Can somebody explain what the hell is wrong with some people? It seems that people are getting dumber day after day.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
I bought a Nina Soft spin dryer and that shit doesn't work. I can hear the motor humming but the drum doesn't spin.
Ma'am, are you in front of the product?
yes
Would you please turn it upside down? Do you see a metal bar and two zip ties?
Yes
Ok, good news! Your spin dryer is not defective. That metal bar and the two white zip ties are an additional shipping protection. you must remove them in order to release the motor so your spin dryer can work correctly.
What? I just purchased a brand new spin dryer and you tell me i need to take parts of it before I use it?
Ma'am, you're not "taking parts" of it. Those parts are part of the packaging. you need to remove them before using the product.
Oh, this is so wrong, so terrible, so difficult. I want a refund. and I will write a negative review telling everybody the truth about your company. you don't care about customers you just say that i have to fix a product that is supposed to be brand new. this is bullshit. What engineer would design an appliance that has parts that need to be removed before using?
Ma'am, that bar is a protection to prevent shipping damages. All spin dryers come with that bar on the bottom and also the styrofoam block in the drum. Actually, I am the design manager at The Laundry Alternative and I designed that shipping bracket myself.
Yes, i saw the styrofoam. you did that on purpose to have more garbage thrown in the environment and more chores for the customer. This is outrageous. It's too complicated to remove those parts. Your product comes with a warranty. if they damage the product during the shipping who cares? you have to replace it anyway. so why protect so much? You force the customers to do complex stuff before using the product.
Ma'am it's not complex at all. Let's try? Do you have scissors? We can make your spin dryer work in less than 10 seconds.
Oh... well... i have no other choice... so let's do it.
Please pull the metal bar. it should slide off, then you will have free space to use the scissors to cut the two zip ties.
ok
Now please cut both zipties and pull them out completelly.
ok
Now put the spin dryer upright, plug it.
It's working!
Yes ma'am, i could even hear the whistle caused by the drum spinning unloaded. I'm glad it's working.
Is there anything else i can assist you at this moment?
Yes, I want to return this product because it's too complicated.
Ma'am, you don't need to do anything else. You can throw away the metal bar and the zipties. They have already done what they were designed to do, which is protect the spin dryer during the shipping.
Ah, ok. So that's all for now. Thanks.
You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!
10 minutes later.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
This shit you sold me just flooded my kitchen!
Ma'am what do you mean?
I started a load and there's water leaking out from a hole in front of the unit.
Ma'am did you place a container under the drain spout to collect the water?
What? You mean you sold me a dryer that leaks and now i have to put a container to collect the leaked water? Do you think I will do that every time i use the spin dryer?
Ma'am have you read the user manual? This is how spin dryers work. The water is not "leaking". it is draining. And you need to put something like a bowl or a small bucket under the spout to collect that water.
Ah... well... ok... I will write a negative review about that too. And why do I need to read the manual? Who reads manuals nowadays?
Ma'am please read the manual. Is there anything else i can do for you now?
Yes, can I return the item and you ship me a spin dryer that doesn't need a container to collect the water?
Ma'am. it doesn't exist. When you spin dry the clothes, the water have to go somewhere. Whatever model, whatever brand... it will always be the same.
Ah, well.. ok... That's all for now.. thanks.
You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!
1 hour later.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
Ok, that's it.... i want to return this crap!
one hour running and the clothes are still damp. they're not even warm! Now you will tell me what? that after using this shit i have to put the clothes in a dryer? How can you sell a dryer that doesn't dry and say it is normal? That shit is just spinning the clothes really fast just like a washing machine would do. but the clothes aren't tumbling and i don't feel the hot air blowing anywhere. it is not even warm!
Ma'am, but that's....
I don't want to listen to your bullshit!
I'm reporting you to Amazon right now! This is a scam! i bought a spin dryer, i want my clothes dry! I want a refund right now and I will tell everybody you try to scam the customers selling a machine that only spins the clothes, and it leaks water and you almost have to be an engineer to remove the shipping shit before you use.
Ok ma'am I'll process the refund immediatelly. WWould you please tell me the Amazon order number?
Why do you want that?
Ma'am, i need to know the order number so i can find your order to refund it.
I won't give you the order number. I don't have to do what you're paid to do. I just want the refund, that's it. nothing else.
But ma'am how can i refund an order if I don't know what order to refund? You haven't even told me your full name.
I don't care! I am a customer and I know my rights! you know what? you're in trouble now because I will sue your company because you are refusing to refund the order.
Ma'am. I'm not refusing anything. But i need to know what order is yours so i can process the refund.
Customer hang up.
Can somebody explain what the hell is wrong with some people? It seems that people are getting dumber day after day.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
I bought a Nina Soft spin dryer and that shit doesn't work. I can hear the motor humming but the drum doesn't spin.
Ma'am, are you in front of the product?
yes
Would you please turn it upside down? Do you see a metal bar and two zip ties?
Yes
Ok, good news! Your spin dryer is not defective. That metal bar and the two white zip ties are an additional shipping protection. you must remove them in order to release the motor so your spin dryer can work correctly.
What? I just purchased a brand new spin dryer and you tell me i need to take parts of it before I use it?
Ma'am, you're not "taking parts" of it. Those parts are part of the packaging. you need to remove them before using the product.
Oh, this is so wrong, so terrible, so difficult. I want a refund. and I will write a negative review telling everybody the truth about your company. you don't care about customers you just say that i have to fix a product that is supposed to be brand new. this is bullshit. What engineer would design an appliance that has parts that need to be removed before using?
Ma'am, that bar is a protection to prevent shipping damages. All spin dryers come with that bar on the bottom and also the styrofoam block in the drum. Actually, I am the design manager at The Laundry Alternative and I designed that shipping bracket myself.
Yes, i saw the styrofoam. you did that on purpose to have more garbage thrown in the environment and more chores for the customer. This is outrageous. It's too complicated to remove those parts. Your product comes with a warranty. if they damage the product during the shipping who cares? you have to replace it anyway. so why protect so much? You force the customers to do complex stuff before using the product.
Ma'am it's not complex at all. Let's try? Do you have scissors? We can make your spin dryer work in less than 10 seconds.
Oh... well... i have no other choice... so let's do it.
Please pull the metal bar. it should slide off, then you will have free space to use the scissors to cut the two zip ties.
ok
Now please cut both zipties and pull them out completelly.
ok
Now put the spin dryer upright, plug it.
It's working!
Yes ma'am, i could even hear the whistle caused by the drum spinning unloaded. I'm glad it's working.
Is there anything else i can assist you at this moment?
Yes, I want to return this product because it's too complicated.
Ma'am, you don't need to do anything else. You can throw away the metal bar and the zipties. They have already done what they were designed to do, which is protect the spin dryer during the shipping.
Ah, ok. So that's all for now. Thanks.
You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!
10 minutes later.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
This shit you sold me just flooded my kitchen!
Ma'am what do you mean?
I started a load and there's water leaking out from a hole in front of the unit.
Ma'am did you place a container under the drain spout to collect the water?
What? You mean you sold me a dryer that leaks and now i have to put a container to collect the leaked water? Do you think I will do that every time i use the spin dryer?
Ma'am have you read the user manual? This is how spin dryers work. The water is not "leaking". it is draining. And you need to put something like a bowl or a small bucket under the spout to collect that water.
Ah... well... ok... I will write a negative review about that too. And why do I need to read the manual? Who reads manuals nowadays?
Ma'am please read the manual. Is there anything else i can do for you now?
Yes, can I return the item and you ship me a spin dryer that doesn't need a container to collect the water?
Ma'am. it doesn't exist. When you spin dry the clothes, the water have to go somewhere. Whatever model, whatever brand... it will always be the same.
Ah, well.. ok... That's all for now.. thanks.
You're welcome, Ma'am. Anything you need, please don't hesitate to contact us. We're always glad to assist you. Have an excellent day and happy holidays!
1 hour later.
Thank you for calling The Laundry Alternative, this is Thomas, how can I assist you?
Ok, that's it.... i want to return this crap!
one hour running and the clothes are still damp. they're not even warm! Now you will tell me what? that after using this shit i have to put the clothes in a dryer? How can you sell a dryer that doesn't dry and say it is normal? That shit is just spinning the clothes really fast just like a washing machine would do. but the clothes aren't tumbling and i don't feel the hot air blowing anywhere. it is not even warm!
Ma'am, but that's....
I don't want to listen to your bullshit!
I'm reporting you to Amazon right now! This is a scam! i bought a spin dryer, i want my clothes dry! I want a refund right now and I will tell everybody you try to scam the customers selling a machine that only spins the clothes, and it leaks water and you almost have to be an engineer to remove the shipping shit before you use.
Ok ma'am I'll process the refund immediatelly. WWould you please tell me the Amazon order number?
Why do you want that?
Ma'am, i need to know the order number so i can find your order to refund it.
I won't give you the order number. I don't have to do what you're paid to do. I just want the refund, that's it. nothing else.
But ma'am how can i refund an order if I don't know what order to refund? You haven't even told me your full name.
I don't care! I am a customer and I know my rights! you know what? you're in trouble now because I will sue your company because you are refusing to refund the order.
Ma'am. I'm not refusing anything. But i need to know what order is yours so i can process the refund.
Customer hang up.
