angus
Well-known member
Agreed - a seller who also services is not always the best bet. My first Speed Queen repair experience was a horror show that went on for one month. The local dealer sent his "repair guy" that happened to be his son who misdiagnosed the problem (it was actually a worn belt), accused me of not knowing how to do laundry by chronically oversudsing the machine resulting in it losing spin speed, and basically "fixed" the problem by spraying WD40 all over the underside of the machine. Then when I complained to the father, he stood by his son's diagnosis and told me the remedy would be to fill the machine with hot water and add 3 cups of bleach which would clear out the residual suds. When I challenged him, he had his "office manager" (his wife) call me to tell me that they were finished with me and wouldn't do anything else since I was rude to his son (I actually did throw him out of the house..)
Fast forward, I found another repair person (Jeff's Appliance in Shelton CT- great service!!) who diagnosed the problem within 5 minutes and after complaining to Alliance, they sent me a new belt and idler pulley assembly free of charge. It did take some time for the poor guy to clean out all the WD 40 which continued to smell for a while after that. The one thing that bothered me was that Alliance did nothing to that idiot store owner who is still selling Speed Queen.
Fast forward, I found another repair person (Jeff's Appliance in Shelton CT- great service!!) who diagnosed the problem within 5 minutes and after complaining to Alliance, they sent me a new belt and idler pulley assembly free of charge. It did take some time for the poor guy to clean out all the WD 40 which continued to smell for a while after that. The one thing that bothered me was that Alliance did nothing to that idiot store owner who is still selling Speed Queen.