Why does Every servicer Except me and LorainFurniture hate LG?

[maytagneptune]

I Don't see why everyone hates LG these days. The spider may be still aluminium and prone to failure but the spider is available separate from the drum. EVERY SINGLE BRAND has it's fair share of PROBLEMS. Scamsung is the worst. Further My Aunt has a LG set. WM1832CW and DLE2532W with NO REPAIRS(1 Board replacement under warranty (doesn't count)) Serial Dates July of 2004. so 16 years old NO repairs is very nice. I changed my drum to the older Domed drum like my Aunt's washer so there is more room for water to splash around it and I put plastic plates under all the points where it would be touching stainless steel like the Maytag Neptunes. supremewhirlpool I don't know if you remember your "horsey" story but coating the spider is not a good idea. As soon as your coating is compromised YOUR DONE the spider now has trapped water and will corrode very fast. My Aunt's washer has not given me ANY problems but for me it was a challenge but it is finally over.

 

[petek]

I've not a lot of experience with LG products, this new front loader being my first and I really like it so far. However I've only had it for a few months so reliability is unknown but it got a good CR rating for performance and reliability.
One quibble with your posting.. Whether under warranty or not a repair is a repair. She had one repair in 16 years under warranty.

 

[lowefficiency]

>> One quibble with your posting.. Whether under warranty or not a repair is a repair.

I was going to make the same comment.

"Board replacement under warrant (doesn't count!)" ??? That's not how the customer sees it. The machine failed and needed servicing, that's a problem (or at best an inconvenience) regardless of who pays for it.

Same with this:
"The spider may be still aluminium and prone to failure but..."
To the customer, it doesn't matter that the part can be replaced. A major component in the machine is prone to failure. They're going to have a failure, Google it, see that it's a major part, see that it's prone to failure, and say "Nope, I'm not going to invest in a repair if it's just going to fail again". Boom, there went your reputation.

 

[cfz2882]

my reason

-I don't like imports.(I have a few imports-and foreign washers in the fleet though

 

[maytagneptune]

I am fully aware that a warranty repair is a repair

It just doesn't count as a repair unless I or my aunt has to pay for the part and I install it. but normally you are all right that any repair is a repair so technically the washer has had 1 repair and the dryer has no repairs

 

[DADoES]

 
A warranty repair absolutely does count as a repair.  The machine malfunctioned, required service, and it was not available for use during the interim.

 

[sb198211]

Experiences with LG

Although not a washer, my reluctance to purchase ANYTHING by LG occured when our dishwasher caught on fire and it was only a few months old. We reported it and LG handled the matter terribly (We are in Australia). My grandmother who also purchased the same dishwasher was suddenly contacted by LG to have parts replaced and a recall occured. Some research online proved that this was a known issue in the UK two years prior but was never corrected before selling the machines in Australia. We then ended up getting the dishwasher replaced 5 tiom,es after that. The fridge has also been repaired twice in 10 years and on its way out again. I also see A LOT Of LG products on nature strips being thrown out. IMHO I feel like brands like LG are fueling the disposable nature of whitegoods - bring back locally made, long lasting products with minimal or NO electronics preferably!! I dare say Fisher and Paykel are going down the same path. I bought a matching washer and dryer 6 years ago - dryer is LONG GONE and washing machine electronics are starting to go - very disappointing. I'm now looking for a 2nd hand machine with a mechanical timer.