Well looking at the contol panel, can you give me any info?Hi TM00 39 is not a model number of a Hotpoint washer
John L
Thanks!As Brendan mentioned, it could be one of two different design machines in the first place, it’s sort of a vague complaint. It’s not a usual complaint on a GE top load washer there could be something wrong with it., The GE models with a transmission that did not have the dual action agitator were sort of lame and agitation that might be normal.
The model number is right under the lid on the top of the machine. Other than that, it’s kinda hard to speculate as to what their complaint is
John L