Whirlpool started on a new top loader design in the early 70s. It was obvious to them and probably anybody else that they couldn’t keep building the belt drive design that much longer. It was way too complicated. It was very difficult to do major repairs on.
Whirlpool being the supplier of Sears Kenmore, laundry equipment, and Sears having the largest repair Organization in the country consisting of thousands of people they knew they could not continue to have that many people working and have an economical product that they could sell and actually service, if whirlpool had not gone to the direct drive design when they did, they would’ve had a throwaway washing machine like most other companies Because major repairs were too expensive.
Whirlpool started to use a plastic outer tub in the early 70s because it was a big quality improvement, but it cost more to make that a metal outer tub, the plastic outer tub did not happen because of the oil crisis in the 70s and it was too expensive to be competitive so they stuck with the cheaper to make metal outer tubs.
Ironically, it was great planned obsolescence the majority of whirlpool Drive machines were thrown away because the outer tubs ultimately failed and it was too expensive to replace them in a 15 or 20 year-old machine.
This thread has a ridiculous name. Whirlpool did not start to go bad at any particular point. It is also in any objective sense building better laundry appliances now than anytime and it’s history. They are still the largest builder of washers and dryers in the world.
You guys should get out there in the real world in the last two weeks. I have encountered about 11 VMW top load machines that are working perfectly in the field. People are happy with them , one service call I did this week was on a pair of them. The pair was six years old in a family of seven they wash clothing constantly and the reason I was there was the 29 inch dryer that was paired with the washer, stopped drying the family had gone away for a vacation and the mother-in-law was there doing laundry and cleaning up the house and she didn’t know there was a lint filter on the dryer and she dried about eight loads without ever trying to clean the filter and when they got home and pulled the filter out, the lint rolled off the screen and blocked the lint filter housing requiring disassembly of thoroughly clean.
The matching washer had never had a problem and was in perfect shape still as was the dryer, but I took the dryer completely apart, cleaned, and oiled it given the heavy use it gets of more than 15 loads a week
John L