Miele USA's extended warranty
Miele's 5-year extended warranty is $249 via their web site and at least one online reseller is providing remote vision w/ 5-year extended warranty for $198. Either options costs less than many store plans.
Rinses are effective with proper dosing
In my experience the final rinse is clear of soap and in fact overall performance is excellent. If I had a criticism it is with respect to the delicate cycle where for small and lightweight items the basket speed doesn't seem appropriate.
Youtube video...
There is a youtube video showing the replacement of bearings and such on a W770's motor, where the motor was extracted via placing the machine on its side and removing the motor from the bottom of the machine. I wonder if your machine is similar in construction?
It appears we reached an agreement to return the machine. Overall I believe everyone involved has put the customer first.
All of the shipping hardware is out. No question. And all inputs from technical support with respect to leveling, weight distribution, etc as well as employment of the...
More drama...
It isn't a premises version of the machine. That is clear.
Tonight the machine managed to cause the Speed Queen adhesive floor anchors to fail, thus allowing the machine to walk out of place. Basically the adhesive failed leaving plastic film attached to the tile floor (e.g. the...
The sides of the machine looks like the picture below where the control box and main side panel are simply painted grey. The SQ badge is also missing from the top panel above the water temp knob leaving the machine devoid of any sign that it is a SQ machine.
My concern is split between how the...
Stainless cabinet? Not so much...
SQ's advertisement for the Imperial machine cites a stainless cabinet. My washer only has a stainless top and front. Everything else is painted boiler grey over what I assume is not stainless. Also SQ didn't put their name plate on the machine (e.g. it doesn't...
The techs instructions sound like a variation of what is in the manuals for the machine and stand, perhaps making the job a little easier on the tech. I spoke with SQ today and they told me to expect 1/8 to 1/4 inch side to side movement without a stand and was not impressed when I cited 1/2...
Installation issue...
The hard to reach leg wasn't locked... After leveling the machine and eliminating rocking due to a nonuniform floor, I still had to employ the adhesive floor anchor pads to prevent the machine from sliding on the tile (e.g. tile over concrete). But at this juncture the...
Got it...
Got the SQ FL machine installed today and have been washing everything not nailed down. Great machine.
Thanks to everyone for their advice!
One immediate question. What is the secret to getting the leveling feet adjusted so the machine doesn't walk with a less than completely...
"Finally the other problem one is finding with MieleUSA lately is often customer service isn't what it once was. In an effort to expand their customer base in the USA Miele has opened up call centers and or hired "mobile" workers across the USA. Many of these new employees have no to limited...
Spain...
A little research yields that Speed Queen's sources its circuit cards from Spain.
To be honest this is really simple stuff and many companies use China for assembly of much more complex products including Apple. I paid my dues overseeing an off shore production effort. It has...
I had a frank discussion with SQ on the reliability and failure modes of the front loader in question. It was cited in the conversation that seal / bearing assembly failures occur most frequently in commercial applications (e.g. OPL). When I asked what drives the failures it was cited that SQ's...
In another thread a table was provided which maps basket capacity in volume to weight. A portion of the table is reproduced below that suggests the difference between the two machines is 1.2 lbs of dry laundry. This doesn't seem to be enough to make a difference in a practical sense.
Notable is...
I have been nursing along a F&P top loader for some time, but at this juncture the machine is at the point where the cost of parts exceeds my interest in playing with it. Based upon my reading here and other places, I have narrowed my focus to the SQ Imperial washer and a Miele 3033. With...