SQ FL vs Miele 3033

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The sides of the machine looks like the picture below where the control box and main side panel are simply painted grey. The SQ badge is also missing from the top panel above the water temp knob leaving the machine devoid of any sign that it is a SQ machine.

My concern is split between how the machine is represented by the SQ literature, web site, dealer, etc and the cost delta paid, as well as the warrantee which cites lifetime coverage for the stainless cabinet against corrosion.

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Imperials

It seems that you may have gotten the on premises version of this machine. It most certainly isn't the same model as the machines that I and others have purchased.

Malcolm
 
More drama...

It isn't a premises version of the machine. That is clear.

Tonight the machine managed to cause the Speed Queen adhesive floor anchors to fail, thus allowing the machine to walk out of place. Basically the adhesive failed leaving plastic film attached to the tile floor (e.g. the rubber separated from the adhesive. All this after I made sure the machine is level and equally weighted on the floor (e.g. not subject to rocking due to an uneven floor). In short there is nothing else that can be done short of bolting the cabinet to the floor. Not.

Additionally the drive belt has started slipping.

Honestly the time I have spent with this machine just trying to get it to stop vibrating out of place and putting the hoses at risk from tearing out is crazy. At this point I can't run a wash without supervising the machine to prevent damage to the laundry room. The rest of the family can't muscle the machine back into place. Way too heavy. I want my life back. I don't want to work in a laundry.

As much as it pains me to say so, I'm done.[this post was last edited: 11/6/2012-20:53]
 
I'm sorry to hear that you've been having issues with your machine.

I wedged a block of wood between the wall and my washer, that pretty much fixed it for me.

What floor surface is the washer on?

How badly does the drive belt slip?
 
Can Only Think Vibration Problems Associated With SQ

Are from taking a commercial washer and rejigging it for domestic use.

Miele and other EU makers of "commercial quality" domestic front loaders seem to have all but licked the vibration issue years ago for the most part. Miele will recommend support if the washer is to be located on a wooden or other non firm sort of floor, but other than that don't hear many complaints about vibrations.

OTOH, getting a new front loader installed and level so it won't vibrate can often be a several day long process involving several four finger glasses of Bourbon, and or the tearing out of massive amounts of hair from one's head.

It is rare that flooring other than concrete is perfectly level. Even the slightest incline or such can throw the "feet" off and require more fine tuning.

Once spent days using a level to get my Miele "perfect" and the thing still would vibrate. So put in a heavy load, when the machine got to spinning stood there with a tool and adjusted each leg until the vibrations stopped. Now the machine will shake a bit with unbalanced loads, but it does not move and more often than not is smooth.
 
I will probably be stoned for this...

But I think you are having second thoughts on your Speed Queen, why not return it if they allow, and go and buy yourself a Miele but dont go for the Super capacity just go for a regular 7.5 kg load the Ëuropean Type". I really dont think you will be disapointed.

Yes there is sometimes when there is vibration but never in 2 years that we have had it was there a "walk down the isle", even with things like heavy rugs, after all "Immer Besser".

Hope you get this issues resolved.

Regards.
 
It appears we reached an agreement to return the machine. Overall I believe everyone involved has put the customer first.

All of the shipping hardware is out. No question. And all inputs from technical support with respect to leveling, weight distribution, etc as well as employment of the adhesive anchors were implemented. We gave it our best shot.
 
SQ FL Washers and Virbration Issues

As a SQ dealer that has sold Many SQ FL washers we have seen some issues with vibration, we have only taken one machine back that we tried to install on a fairly sloping wooden floor, we replaced it with a WP Cabrio which had no problems on the wooden floor. As a general rule I do not sell or recommend SQ FL washers if the floor is anything but very solid and usually concrete. I have never recommended or sold a pedestal for a SQ FL washer. Pedestals create problems with all FL washers but the SQ is likley worst than most. This is part of the price you pay to have a FL washer that goes about its business without lengthily delays while the machine attempts to balance. And as with any washer the SQ will work much better if you put loads of similar weight items in it and make sure that the loads are BIG enough to balance properly.

 

And no Laundress the SQ FL washer has not been rejiggered from a commercial machine for home use. All SQ FL washers are created equal, there is no difference between the home and commercial machines in construction.
 
there is no difference between the home and commercial machi

Well then perhaps wherein lies the problems with vibrations.

A commercial frontloader is more likely than not to be installed on a firm enough flooring to support the machine and not cause problems. OTHO domestic front loaders as one has stated upthread must be designed to work on a range of flooring situations even if the makers suggest concrete or similar solid floors are best.

For what it is worth:

 
I agree with Combo52..

I've already got my Huebsch (aka Speed Queen) washer on a solid concrete floor. I had to install the rubber feet to stop it from walking and I had to wedge a block of wood between the washer and the wall so it wouldn't go anywhere.

Sometimes when it kicks into pulse spins with an uneven load, I can feel the concrete floor vibrating. It kind of took me off guard at first.

The problem is, SQ washers really don't care about how balanced the load is, unless it is something which could damage the machine. I've had loads where the tub actually banged against the cabinet, but it happily just did its thing.

Other washers, like Samsung and LG machine can add as much as 30 minutes to the cycle because they do a "Balancing Dance". (ie. They'll redistribute until they know the load is almost balanced, this can be time consuming.)

That's the one thing that impressed me about SQ/Huebsch machines.. They "Just do it" because they're tough and can handle it... at the expense of walking, vibration and noise. I love it. I can tell exactly when the washer is in spin.

I would never recommend this washer for use with a wooden floor either. There are workarounds to this, but you're probably not interested in hearing them.
 
I'm sorry

...but the mere thought that in 2012 I'd have to wedge a block of wood between my washer and the wall to prevent it hitting the wall is just archaic.

Designing reliable, strong and effective suspension solutions to counter the large inertial forces generated by spinning laundry has been well and truly licked by the Europeans for years. That SQ sells a machine that can not balance properly, for what ever reason, who correctly leveled is just slap-dash.

I've had older Hoover front loaders that would rarely 'hit the cabinet', but moved no more than 1/2 inch if at all.....Italian Zanussi made machines that have never hit their cabinet or moved and a German made Blomberg that did neither. Level them side to side and the diagonals and away you go.

No fuss and no mess.
 
Vibration

I never had any machine walking issues with my SQ Imperials. Once the machine was properly leveled, it just ran without issue. I would doubt that the commercial user would wait around for a domestic machine to hang in its balance routine. And I am sure the owner of the laundromat would not be happy about it either.

Malcolm
 
SQ Front Loaders At Our Local Laundromat

Do not fuss around with spinning either. Once it is time to spin that is what happens regardless. Have stood several feet away from the larger units (35lbs and 50lbs IIRC) and yes you can feel the vibrations from the machine through the floors. This despite sitting on concrete blocks and the same type of flooring.

However the problem is that severely unbalanced loads can damage the machines. The largest unit has been out of service more than once this past year because of bearing failures. This damage was caused by customers either packing the machine too full, or washing one or two *very* heavy items such as a featherbed or feather pillow. While commercial laundries do launder such things one assumes those machines can be programmed/set to know what the machine will deal with.
 
Out Of Balance Loads and Bearing Failures

I have never seen any evidence that bearings fail as a result of overloading or having to deal with excess vibration. Bearings fail on FL and TL washers when water seals fail, if the machines didn't use water they would last almost forever.
 
All One Knows Is What The Laundry Attendant Tells

Since one only goes to this particular laundromat just for the 50lb washer,am quite put out when it is "out of order" for the several weeks it takes for repairs.

Last time that particular unit went out the attendant told me a customer loaded the washer so packed she probably used her feet and or whole body to shove all in all the washing.

Apparently after the machine started one of the spins there was a loud noise then no move movment of the drum.

Now of course English is not this person's native language so have no idea if he was told the bearing had failed by a repairman or simply was making an educated guess. Do know the washer was out of of order for several weeks.
 
I can't find any picts of the Speed Queen drum and no pictures with any real detail of the inside it.

Are the ladles plastic or Stainless?

Uncle Dave
 
I have both brands of machines, the 5 & 6 kg Mieles and the big door SQ. The SQ is made to cope with heavy use while the Mieles caution that no more than 3 loads a day should be processed to avoid straining the motor, but 18 or 21 loads per week is a lot of laundry. That is the sort of use that was celebrated in Maytag ads of yore and the 5 and 6 kg Mieles easily wash as much as the standard tub and deep tub Maytags, respectively.

I cannot accept that the SQ rinses as well as the Mieles, even with an increased water level because the pulse spins leave quite a bit of water in the load between water changes. I have measured this by putting the drain hose in the sink and collecting water that is spun out of the load in a bucket during the final spin AFTER the pulse spins. Depending on the fabrics, this can be close to two gallons for towels. The rinsing is greatly improved by allowing the machine to complete the cycle with the very effective final spin and then resetting it for a rinse and spin. The Mieles, with the sensitive rinsing option programming done, complete their cycles with the load very well rinsed, whether it is the 5 rinses with less spinning in the W1918 or the three rinses with high speed extraction after each drain in the W1986. You have to remember that the cycle in the SQ is a commercial cycle with emphasis on low water consumption and a fast cycle time. The less effective intermediate spins reduce water consumption beause the more water left in the load means that each rinse fill will require less water, a major point of concern for commercial laundry owners. Cycle time is also important because the shorter the cycle, the more loads that can be washed during business hours. Jeff's Philco/Dexter commercial front loader does not even have a timer hold during the rinse fills. Whether the machine fills to the full water during each deep rinse or not, the timer keeps running. Likewise, the SQ rinse time is short with a very short tumble time after each rinse fill is completed.

On very rare occasions, I have heard the tub strike the sides of the cabinet in all three machines, but only once per spin attempt. The Mieles have very heavy counter weights and excellent suspension components. Also, by keeping the tub diameter to a set width and making the tub deeper to increase the capacity from 5 to 6 kg, the problems with load distribution and poorly distributed loads are greatly lessened. The W1986 has much more sophisticated speed control than the W1918 and the SQ has slightly more room in the cabinet for the tub to swing & strike the cabinet, which it sometimes does, but it will not go into the highest spin speed without a well-balanced load; nor will either Miele. The real place where manufacturers of these FL HE machines for the American marketplace bought themselves a whole lotta trouble is thinking that the machines had to have a tub the size of commercial FL machines which do not have suspension systems and have to be bolted down. WH FL machines had a decent size drum for a 27" cabinet and they were fairly stable on a cement floor although many of them were used on wooden floors. They did laundry for all sizes of families.

As to the sliding on the floor . If the floor has a glossy finish, the rubber feet cannot secure a good grip on the surface. I encountered that with my Unimatics when they were on a vinyl tile floor. I cut small squares of foam rubber to go between the feet and the floor and that stopped the sliding.
 

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