I hate to tell 'em, but they put the silver ware basket in the wrong place. It's not a KitchenAid. Talk about wasting dishasher rack realestate space!!! It has a specified space going front to back on the right 1/3 of the bottom rack. I had a Westinghouse in an apartment in 1976. From right to left, go in 3 rows of tines and there's a wide open space to cradle the basket front to back and then all the rows of tines from that point on left, around the fixed tower in the rack, on over to the left. Loaded with dinner plates to the right of the silverware basket and smaller plates and bowls just to the left of the basket, all the rest of the wide open space on the left plus putting some stuff on top of small plates, I could BobLoad that machine for usre and everything came out clean, surprisingly to me too.