AEG connection issues

[washerfinatic2]

Is anyone else having issues connecting AEG appliances to the app? I have a new AEG 9000x dryer which refuses to connect to the app. I have tried everything. The only error I get is after time out with ECPW007. Must have tried at least 20 times now - I factory reset the washer and reconnected it which was done in under a minute so I don’t think it’s the app (although the washer is on a different network)

 

[donprohel]

(although the washer is on a different network)

My Miele washing machine does not connect to the app if they are not on the same network: may this be the issue?

For clarity: the app is on my phone, which connects to the "main" network, while the washing machine is connected as a "guest" and hence on a different network

 

[henene4]

Not a network person, but with most home appliances, we're talking 2.4GHz Wifi, and not 5 or 6 GHz.

Some routers use the same SSID (network name) for all frequencys.
I had luck in the past with separating my networks with different SSIDs depending on frequency.
But as with any wireless networking, reasons for issues can be plentiful.


My exs 9000X had no connection issues what so ever.

 

[me]

I'm no network expert either, but if the appliance is 2.4ghz only, and the network is dual band configured with shared SSIDs as is common, then I believe the issue is often to do with band steering, which tries to force wifi devices to connect using the higher frequency bands by kicking them off if they try to connect using the 2.4ghz band.

Usually, if using shared SSIDs, temporarily disabling 5ghz, allows the appliance to find and connect to the network, and once the wifi connection settings are configured on the device you can turn 5ghz back on, on the router / AP and in future it will detect that the appliance can't do 5ghz, and not kick it off.

If you have this issue and you have a stupid router that doesn't let you disable 5ghz (typically an ISP supplied router with semi locked down settings) then a work around that's worked for me is to temporarily set up your phone as a 2.4ghz wifi access point using the same ssid and wifi password as the router, turn the router off and set up the connection using that.

If may help to reboot the router after turning 5ghz off, but shouldn't make a difference. If that doesn't work try temporarily disabling mobile data on your phone to force it to use wifi, and connecting on the same network, in case it is a routing problem.

 

[washerfinatic2]

Just a little update - still not playing ball. I’ve tried my wifis comparability mode which sends out a separate 2.4 only band which it still refuses to connect to. I’ve tried making sure that only my WiFi is on so it forces it not to use mobile data but still nothing. The machine sends out its own access point, my phone connects successfully but as soon as I give the WiFi and password it gets stuck connecting & times out. I’ve booked a service visit I’ve also tried connecting to a phone hotspot which also had the same problem