Interesting--UPS and USPS pretty much admit that they have the "Baggage smashing gorilla" package handling systems--Time these outdated" drop-o-matic"be replaced with more gentle systems-some airline baggage systems use-less damage.But it still boils down to shippers have to pack the items for no matter what-almost to withstand a nuclear blast!
Another EBay disaster!
- Thread starter norgeway
- Start date
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Wow
Checked out Lakeside Pottery site. They do some amazing repairs. Im going to inquire with them to repair a pitcher of my grandmothers that came to our house when she came to live with us. My neice pulled it off the dresser when little and broke it. My grandmother said to throw it away but I always liked it so much I kept it. It is a very unique piece with the face of a goat? in black, yellow, red and white. Trust me it looks better than it sounds. Saw the exact one show cased on Antiques Roadshow many years ago. IIRC it was appraised at $500.00.
Checked out Lakeside Pottery site. They do some amazing repairs. Im going to inquire with them to repair a pitcher of my grandmothers that came to our house when she came to live with us. My neice pulled it off the dresser when little and broke it. My grandmother said to throw it away but I always liked it so much I kept it. It is a very unique piece with the face of a goat? in black, yellow, red and white. Trust me it looks better than it sounds. Saw the exact one show cased on Antiques Roadshow many years ago. IIRC it was appraised at $500.00.
"Someone at UPS told me NEVER to use "Fragile" or "This Side Up" stickers on packages to be shipped. He told me people who work in the distribution centers like to manhandle & mistreat those the most."
This is a situation where there is a crying need for cameras watching the work or a boss who needs to be more involved. Anybody willfully damaging merchandise entrusted to the company needs to have something entered on an employment record that will doom the perpetrator to work shoveling s, I mean moving manure, or working on a road crew exposed to all of the elements under an armed supervisor. Oh, and he or she should be preemptorily sterilized for the betterment of society.
This is a situation where there is a crying need for cameras watching the work or a boss who needs to be more involved. Anybody willfully damaging merchandise entrusted to the company needs to have something entered on an employment record that will doom the perpetrator to work shoveling s, I mean moving manure, or working on a road crew exposed to all of the elements under an armed supervisor. Oh, and he or she should be preemptorily sterilized for the betterment of society.
whirlcool
Well-known member
It's like UPS really cares. That's why they don't pay on many claims. Their default excuse it "improper packing" no matter how well you pack things. I have also been told by UPS that they were not paying on my first claim mentioned above because "You didn't attend a UPS approved packing training session.". Well, I later found out that there is no such thing. They will lie to you to give you the run around in the hopes that you will go away.
Another thing, when the woman came by with the check from UPS for my claim I had two dogs at the time that were just sitting in our living room. They never even went near the UPS woman. She then told me "Your attempts to intimidate me with your dog's isn't going to work. I know how to handle dogs!"
Time these outdated" drop-o-matic"be replaced with more gentle systems-some airline baggage systems use-less damage.
You've never seen what happens to luggage in the baggage holds of an airplane!
Another thing, when the woman came by with the check from UPS for my claim I had two dogs at the time that were just sitting in our living room. They never even went near the UPS woman. She then told me "Your attempts to intimidate me with your dog's isn't going to work. I know how to handle dogs!"
Time these outdated" drop-o-matic"be replaced with more gentle systems-some airline baggage systems use-less damage.
You've never seen what happens to luggage in the baggage holds of an airplane!
To date, while for the most I've received parcels handled by flawless shipping, the USPS has recently done the "typical statistical errors", though likely by the seller/shipper's negligent packaging...
To wit:
My Pat Boone CHRISTMAS IS A'COMIN', had a carboard wrapped around the cover, w/o any bubble wrap or additional padding & when pulling the record out of the cover, what I thought might have been a Dot Records Mini Catalog (which I'd received before) was the other half of the vinyl that split! The record sadly despite trying to play the two halves bound w/ glue went directly into the wastebasket... And complaining to the seller only brought me an offer to send him back the record for a refund (in which case I was NOT inclined to send something which may have all along been broken (it was only $2.00) better & more protected than how I'd gotten it... Luckily I managed to snag a better one, in that it was at least more protectively packaged, though still wonder how that 1st copy would have PLAYED; an awful lot of plopping on the turntable bet. Thansgiving & New Years produced a lot of popping...!
It was not like Amazon to send me a CD loosly thrown in a plastic bag instead of bound tightly in a cardboard box, but they did! This was a CD in a digipak, & had a booklet between the cardboard covers of the CD packaging w/ a mark along the sides of the pages & cover likely to have a hard-start in premature wear & tear w/ the handling from the playing I would give it, to catch up w/ a couple similar items that were a mere few years older, yet gotten more properly shipped...
Do NOT order from MOVIE MARS! A tip-off of their product fraud is having several copies of "New" items, yet the caviat is simply their practice of burning CD's, duplicating original covers & native packaging via. "Xerox copying machine processing" and nothing ticked me off more than the booklet (actually a single-folded in-lay card) having unevenly cut edges! That and the "new" shrink wrap is very loosly put on! (I subsequently just bought a good, used copy of the same thing, hence getting a more reasonable copy of "the real deal" in still ideal condition, though am a bit wary of a couple Christmas CD's that I have coming that are only a mere $1; used but hopefully not counterfeit...!)
And how DID my daughter get a Thomas The Tank Engine Pajamas in the size she just grew out of when her aunt in Arizona, specifically sent her a Minnie Mouse dress?! (Wonder how some BOY must feel receiving that?)
OK, one GOOD THING: a very rare Pat Boone '45' on Capitol that I'd ordered, came w/ a "free Merle Haggard '45' on MCA", which I'd noticed first, just to find what I DID order in the package next... Someone out there get an EMPTY BOX?!
-- Dave
-- Dave
To wit:
My Pat Boone CHRISTMAS IS A'COMIN', had a carboard wrapped around the cover, w/o any bubble wrap or additional padding & when pulling the record out of the cover, what I thought might have been a Dot Records Mini Catalog (which I'd received before) was the other half of the vinyl that split! The record sadly despite trying to play the two halves bound w/ glue went directly into the wastebasket... And complaining to the seller only brought me an offer to send him back the record for a refund (in which case I was NOT inclined to send something which may have all along been broken (it was only $2.00) better & more protected than how I'd gotten it... Luckily I managed to snag a better one, in that it was at least more protectively packaged, though still wonder how that 1st copy would have PLAYED; an awful lot of plopping on the turntable bet. Thansgiving & New Years produced a lot of popping...!
It was not like Amazon to send me a CD loosly thrown in a plastic bag instead of bound tightly in a cardboard box, but they did! This was a CD in a digipak, & had a booklet between the cardboard covers of the CD packaging w/ a mark along the sides of the pages & cover likely to have a hard-start in premature wear & tear w/ the handling from the playing I would give it, to catch up w/ a couple similar items that were a mere few years older, yet gotten more properly shipped...
Do NOT order from MOVIE MARS! A tip-off of their product fraud is having several copies of "New" items, yet the caviat is simply their practice of burning CD's, duplicating original covers & native packaging via. "Xerox copying machine processing" and nothing ticked me off more than the booklet (actually a single-folded in-lay card) having unevenly cut edges! That and the "new" shrink wrap is very loosly put on! (I subsequently just bought a good, used copy of the same thing, hence getting a more reasonable copy of "the real deal" in still ideal condition, though am a bit wary of a couple Christmas CD's that I have coming that are only a mere $1; used but hopefully not counterfeit...!)
And how DID my daughter get a Thomas The Tank Engine Pajamas in the size she just grew out of when her aunt in Arizona, specifically sent her a Minnie Mouse dress?! (Wonder how some BOY must feel receiving that?)
OK, one GOOD THING: a very rare Pat Boone '45' on Capitol that I'd ordered, came w/ a "free Merle Haggard '45' on MCA", which I'd noticed first, just to find what I DID order in the package next... Someone out there get an EMPTY BOX?!
-- Dave
-- Dave
dustin92
Well-known member
I once bought a vintage GE fan off of ebay- not particularly valuable or extremely fragile, and was slightly damaged before shipping. It has a bakelite motor housing which had a small chip out of it, no big deal. It arrived jammed in a coffeemaker box with one layer of bubblewrap around it, and a couple loose pieces of cardboard (?!) in the box. Needless to say, it arrived with more damage than it originally had. There was about a 2"x2" area of th motor housing that housed the on/off switch just hanging on by the switch wires. I was rather unhappy, but I didn't report it- just superglued the pieces in place and it continues to work just fine, now a couple years down the road. Luckily the fan was mostly stamped steel and rather lightweight, or more damage would have been done.
I purchased a little corded electric Sunbeam Mantle Clock as a gift on the bay. Packed well but DOA. This was not discovered until opened Christmas. I am Not up for the hassle of emailing, repacking, shipping. I am done, done, done.
Oh, and then there's my COMPLETE FIFTIES box set by Pat Boone which I was lucky to have found at a store near me & bought it for myself for Christmas last year... I bought it new & it had a few nicks here & there...
But I recently ordered a "new" COMPLETE SIXTIES box set by Boone that I finally opened & played this Christmas, just to find the box was a little warped here & there...
The discs all played well, but I still saved the cardboard it came in & unfortunately it wasn't bubble-wrapped or anything... I reasoned that if I were to see this in person, I would have just bought it anyway, despite the flaws... I got it at a good price and just wasn't as lucky to have found a copy of it near me, or looked at the time it came out (2006) just 'cause I wasn't really into Pat til a couple years ago...
-- Dave
But I recently ordered a "new" COMPLETE SIXTIES box set by Boone that I finally opened & played this Christmas, just to find the box was a little warped here & there...
The discs all played well, but I still saved the cardboard it came in & unfortunately it wasn't bubble-wrapped or anything... I reasoned that if I were to see this in person, I would have just bought it anyway, despite the flaws... I got it at a good price and just wasn't as lucky to have found a copy of it near me, or looked at the time it came out (2006) just 'cause I wasn't really into Pat til a couple years ago...
-- Dave
norgeway
Well-known member
Well..
After this I may never buy anything on ebay again!, the mixer is on its way back, the seller said to send it back just like it came so I did!
After this I may never buy anything on ebay again!, the mixer is on its way back, the seller said to send it back just like it came so I did!
norgeway
Well-known member
You got it!
She is getting it back just as it arrived!
She is getting it back just as it arrived!
58limited
Well-known member
After this I may never buy anything on ebay again
It's not ebay's fault, just the seller's. I've done a lot of business on ebay, upwards of 1000 transactions, and have had only 5-6 bad experiences.
It's not ebay's fault, just the seller's. I've done a lot of business on ebay, upwards of 1000 transactions, and have had only 5-6 bad experiences.
danemodsandy
Well-known member
How NOT....
....To have trouble on eBay.
Here are some guidelines that have served me well over the sixteen years I've been using the site:
1) On rare and/or high-value items, look for a 100% feedback rating - and then actually look at the feedback. First, you want to see a score of several hundred transactions at least - anyone can have a 100% rating if they've only had ten transactions. Second, look for positive comments that answer your possible concerns. Is the seller getting raves for great packing? Or are they getting comments that say items were better than described? Comments like those are real pluses.
2) Never, but never communicate with a seller outside the eBay email system. eBay furnishes you with the seller's email address when you win the auction, and it's easy to forget and use it. Sorry - if something is promised to you outside the eBay email system, then as far as eBay is concerned, it did not happen. Don't respond outside their system, and don't let anyone communicate to you outside their system. I've had to get tough about this one a couple of times. Contact eBay about it if you have to - tell them someone is trying to transact eBay business with you outside their email system and you want it stopped.
3) Separate sob stories from business. If someone tells you they haven't shipped because the snow slid off of Kilimanjaro, boll weevils ate their granpappy's cotton crop and the dog ate their homework, be polite but firm: How are you going to resolve this matter? Unless someone is at death's door, they can refund you with a few mouse clicks, which is not too much effort to expend when it comes to keeping your eBay account active.
4) Start nice if you can. Contact the seller, let them know exactly what's wrong and than ask, "How can we resolve this?" Most things are honest mistakes, like the lady who recently sold me a perfectly beautiful set of West Bend canisters - in the copper color I could not use in my collection of silver canisters. Her mistake? Grey-scaling her photograph - which made the copper canisters look silver. She refunded, and said "Don't bother sending them back." Most problems end up like this, or at worst, with the seller wanting the item back.
5) If something is really outrageous, like Hans's mixer, I personally take the following approach: I open a case with eBay, and then let the seller know I've done it. Resolution follows like the night unto the day. If someone is such an idiot that they think three paper towels are sufficient packing for a Ming vase, they usually need some extra convincing that a purchaser's displeasure is a serious matter. If they promised a mint, unchipped piece of Roseville Raymor and deliver something that looks like it was used for the dog's dish since 1957, same thing. Business is business. Someone took good, hard-earned American cash from you - they need to deliver. But use this tactic only for bad problems that are the obvious result of deceit, bad carelessness or willful non-performance.
Do these things always work? No. I had one transaction in 2000 that I will always remember. It was a small pewter item that looked great in the photo. I paid instantly via PayPal as I always do, and waited. And waited. And waited. Finally, I opened a case with eBay, which I should have done sooner, and got an abusive response from the seller asking just what in the Hell I was doing "siccing" (his word) eBay on him after only five weeks? He then took another four weeks to ship; this was before eBay's purchase protection got so sophisticated, and it was also during the time when sellers could leave bad feedback on buyers as retaliation. When I got the item, there was a huge dent in it that hadn't been disclosed. Well, I know when I'm licked, so I closed the matter by emailing him through the eBay system, listing everything he'd done, and closing by saying, "At least there's one thing you don't have to worry about - I'm not leaving bad feedback. That is because there is NO WAY I could express my displeasure with you in only eighty characters - it would take a book the size of "War and Peace."
Still waiting to hear back, LOL.
....To have trouble on eBay.
Here are some guidelines that have served me well over the sixteen years I've been using the site:
1) On rare and/or high-value items, look for a 100% feedback rating - and then actually look at the feedback. First, you want to see a score of several hundred transactions at least - anyone can have a 100% rating if they've only had ten transactions. Second, look for positive comments that answer your possible concerns. Is the seller getting raves for great packing? Or are they getting comments that say items were better than described? Comments like those are real pluses.
2) Never, but never communicate with a seller outside the eBay email system. eBay furnishes you with the seller's email address when you win the auction, and it's easy to forget and use it. Sorry - if something is promised to you outside the eBay email system, then as far as eBay is concerned, it did not happen. Don't respond outside their system, and don't let anyone communicate to you outside their system. I've had to get tough about this one a couple of times. Contact eBay about it if you have to - tell them someone is trying to transact eBay business with you outside their email system and you want it stopped.
3) Separate sob stories from business. If someone tells you they haven't shipped because the snow slid off of Kilimanjaro, boll weevils ate their granpappy's cotton crop and the dog ate their homework, be polite but firm: How are you going to resolve this matter? Unless someone is at death's door, they can refund you with a few mouse clicks, which is not too much effort to expend when it comes to keeping your eBay account active.
4) Start nice if you can. Contact the seller, let them know exactly what's wrong and than ask, "How can we resolve this?" Most things are honest mistakes, like the lady who recently sold me a perfectly beautiful set of West Bend canisters - in the copper color I could not use in my collection of silver canisters. Her mistake? Grey-scaling her photograph - which made the copper canisters look silver. She refunded, and said "Don't bother sending them back." Most problems end up like this, or at worst, with the seller wanting the item back.
5) If something is really outrageous, like Hans's mixer, I personally take the following approach: I open a case with eBay, and then let the seller know I've done it. Resolution follows like the night unto the day. If someone is such an idiot that they think three paper towels are sufficient packing for a Ming vase, they usually need some extra convincing that a purchaser's displeasure is a serious matter. If they promised a mint, unchipped piece of Roseville Raymor and deliver something that looks like it was used for the dog's dish since 1957, same thing. Business is business. Someone took good, hard-earned American cash from you - they need to deliver. But use this tactic only for bad problems that are the obvious result of deceit, bad carelessness or willful non-performance.
Do these things always work? No. I had one transaction in 2000 that I will always remember. It was a small pewter item that looked great in the photo. I paid instantly via PayPal as I always do, and waited. And waited. And waited. Finally, I opened a case with eBay, which I should have done sooner, and got an abusive response from the seller asking just what in the Hell I was doing "siccing" (his word) eBay on him after only five weeks? He then took another four weeks to ship; this was before eBay's purchase protection got so sophisticated, and it was also during the time when sellers could leave bad feedback on buyers as retaliation. When I got the item, there was a huge dent in it that hadn't been disclosed. Well, I know when I'm licked, so I closed the matter by emailing him through the eBay system, listing everything he'd done, and closing by saying, "At least there's one thing you don't have to worry about - I'm not leaving bad feedback. That is because there is NO WAY I could express my displeasure with you in only eighty characters - it would take a book the size of "War and Peace."
Still waiting to hear back, LOL.
danemodsandy
Well-known member
P.S.:
I've only had one item arrive broken as a seller.
It was a Raymor lamp, very rare, very expensive, and the buyer was a midcentury antiques dealer I already knew in New York City.
The lamp arrived in smithereens.
The dealer and I are still friends. Why? Because I knew what I was up against - USPS in Manhattan is notorious for beating the crap out of everything - and the lamp had been double-boxed in double-strength boxes, both brand-new, not repurposed. Eight inches of foam peanuts were in between the two boxes, and the lamp itself in umpteen layers of bubble wrap.
When I got word from the buyer about the tragedy, I filed a claim, which USPS first tried to deny. UNTIL I sent them copies of all my receipts for the packing material - including the peanuts and bubble wrap - and photos of the lamp being packed. And sent a copy to USPS in D.C.
They paid up. Not even the USPS could explain that one away.
I've only had one item arrive broken as a seller.
It was a Raymor lamp, very rare, very expensive, and the buyer was a midcentury antiques dealer I already knew in New York City.
The lamp arrived in smithereens.
The dealer and I are still friends. Why? Because I knew what I was up against - USPS in Manhattan is notorious for beating the crap out of everything - and the lamp had been double-boxed in double-strength boxes, both brand-new, not repurposed. Eight inches of foam peanuts were in between the two boxes, and the lamp itself in umpteen layers of bubble wrap.
When I got word from the buyer about the tragedy, I filed a claim, which USPS first tried to deny. UNTIL I sent them copies of all my receipts for the packing material - including the peanuts and bubble wrap - and photos of the lamp being packed. And sent a copy to USPS in D.C.
They paid up. Not even the USPS could explain that one away.
perc-o-prince
Well-known member
"It's not ebay's fault, just the seller's. I've done a lot of business on ebay, upwards of 1000 transactions, and have had only 5-6 bad experiences."
Similar situation here. Not everyone has the same idea of what "good" packing is.
I'm very surprised in the amount of trouble being reported with UPS. I've been using them for many years and they've proven to be more reliable than USPS, cheaper than USPS, and infinitely more responsive when there's a problem. I've probably had about a dozen claims with them (mostly as a buyer) and every one was paid without hassle, and quickly- maybe 2-3 weeks tops from filing to payment. Any time there's been trouble with a USPS package, it was 4-6 weeks and usually required follow-up. However, they've streamlined a bit and you can now file online which has sped things up a bit.
"Above a certain amount everyone that touches that box from the time UPS accepts until delivery must sign off. "
That's a "High Value" or Hi-Val package. $1000 of insurance or more. Trouble is the person signing your receipt for it is supposed to open it and inspect the packing. That can be a big cost when it comes to your time. Luckily, I've always known the driver I'm handing off to and they just sign it for me and take it.
"then actually look at the feedback"
Absolutely a must! I was selling to someone with 100% FB (user ID shahla4500). They didn't pay in a couple of days so I went to read their feedback. Turned out they had left 6 negatives in 3-4 month's time frame for sellers selling them improperly described or counterfeit items! Did a little further digging, and they have a page written about him on badbuyerlist.org (link below). I didn't want to sell to them fearing they'd try the same thing to get a PayPal refund like they had done before (return a similar broken item if any at all). I called eBay and explained the situation. After taking a look they said if he paid, I should call them back and they would take care of it after I issued a refund. They did exactly as they were supposed to, but I got lucky. Had I not checked the feedback we could have been out the item and the $$!
Caveat Emptor, and we all need to practice due diligence in buying or selling on eBay.
Chuck
http://badbuyerlist.org/buyer/7954c278722030cf9bb3
Similar situation here. Not everyone has the same idea of what "good" packing is.
I'm very surprised in the amount of trouble being reported with UPS. I've been using them for many years and they've proven to be more reliable than USPS, cheaper than USPS, and infinitely more responsive when there's a problem. I've probably had about a dozen claims with them (mostly as a buyer) and every one was paid without hassle, and quickly- maybe 2-3 weeks tops from filing to payment. Any time there's been trouble with a USPS package, it was 4-6 weeks and usually required follow-up. However, they've streamlined a bit and you can now file online which has sped things up a bit.
"Above a certain amount everyone that touches that box from the time UPS accepts until delivery must sign off. "
That's a "High Value" or Hi-Val package. $1000 of insurance or more. Trouble is the person signing your receipt for it is supposed to open it and inspect the packing. That can be a big cost when it comes to your time. Luckily, I've always known the driver I'm handing off to and they just sign it for me and take it.
"then actually look at the feedback"
Absolutely a must! I was selling to someone with 100% FB (user ID shahla4500). They didn't pay in a couple of days so I went to read their feedback. Turned out they had left 6 negatives in 3-4 month's time frame for sellers selling them improperly described or counterfeit items! Did a little further digging, and they have a page written about him on badbuyerlist.org (link below). I didn't want to sell to them fearing they'd try the same thing to get a PayPal refund like they had done before (return a similar broken item if any at all). I called eBay and explained the situation. After taking a look they said if he paid, I should call them back and they would take care of it after I issued a refund. They did exactly as they were supposed to, but I got lucky. Had I not checked the feedback we could have been out the item and the $$!
Caveat Emptor, and we all need to practice due diligence in buying or selling on eBay.
Chuck
http://badbuyerlist.org/buyer/7954c278722030cf9bb3
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