All day today I've been getting time out errors, the page is taking too long to load/respond when I enter the site or post something. posted originally in the System update Thread, but thought this might get more attention. I don't know if it's my provider, Uverse, or the site host. Anyone else having problems?
Anyone else having site issues?
- Thread starter mattl
- Start date
Help Support :
Nope
All has been well here.
All has been well here.
peterh770
Well-known member
Judging from the time of your post, looks like you hit the site right around the :12 backup time.
I have been having the same issues all evening and it isn't during the hourly site back up either. Just happend 3 times trying to access this thread.
Evening guys.
I haven't seen the site moving slow. Question: is it moving slow sometimes and then moving fast and normal, or is it all slow for you? It's very speedy for me here.
I haven't seen the site moving slow. Question: is it moving slow sometimes and then moving fast and normal, or is it all slow for you? It's very speedy for me here.
I've clicked on threads and have given up on them loading, so stopped the process and navigated somewhere else on the site and had no problem. Have had the same happen when hopping from one forum to another. Not just today, but since the server migration.
I'll have to keep an eye on the clock for timing to see if there's a connection.
OK, it just did it now, trying to preview this message. Loading, loading, with status bar at bottom reading "connecting to automaticwasher.org"
After typing those two sentences, I hit preview again and it brought it right up.
I'll have to keep an eye on the clock for timing to see if there's a connection.
OK, it just did it now, trying to preview this message. Loading, loading, with status bar at bottom reading "connecting to automaticwasher.org"
After typing those two sentences, I hit preview again and it brought it right up.
Matt & Ralph are experiencing all the same things I am. Started this weekend.
What's odd is I haven't seen one bit of a slowdown. Guys please do notice and see if it happens at a certain time.
I wonder if it might have to do with site propagation. Not sure.
What about others, I'd also like to hear from members who have had little or no speed issues that way I can see how widespread it is. I wonder if there is some connection with those affected. I'll also put in a tech support ticket to be sure everything is good on their end.
Thanks everyone.
I wonder if it might have to do with site propagation. Not sure.
What about others, I'd also like to hear from members who have had little or no speed issues that way I can see how widespread it is. I wonder if there is some connection with those affected. I'll also put in a tech support ticket to be sure everything is good on their end.
Thanks everyone.
powerfin64
Well-known member
moving slow sometimes, then moving fast and normal
I have experianced that since you changed servers. I haven't paid attention to how often it has happened, but I will watch more closely for a while. It has been fine so far tonight.
Rich
I have experianced that since you changed servers. I haven't paid attention to how often it has happened, but I will watch more closely for a while. It has been fine so far tonight.
Rich
Been super quick here. Much better than before the move.
Me too, that's what is puzzling to me.
Here is something odd, I just traced Bob's, Ralph's and Matt's IP address to their source and they all resolve to a company called "SBC Internet Services". Most others do not, we resolve to Comcast. At work we have Comast as well except its on a T1 line, so the site is absolutely blazing from work. But I rarely get to see the site on other ISPs, so I wonder if I'm missing something.
Me too, that's what is puzzling to me.
Here is something odd, I just traced Bob's, Ralph's and Matt's IP address to their source and they all resolve to a company called "SBC Internet Services". Most others do not, we resolve to Comcast. At work we have Comast as well except its on a T1 line, so the site is absolutely blazing from work. But I rarely get to see the site on other ISPs, so I wonder if I'm missing something.
Well, obviously all 3 of us have Southwestern Bell/AT&T Internet providder. Sunday evening around 11:00 pm my time, I lost internet. IT was down for several hours, but up again by 5:30 the next morning. That's the first time I've an interruption like that in several years.
maytagbear
Well-known member
Me, too.
I have AT&T/Ohio Bell "HSI Express," and there have been times in the last 10-12 hours when I have not been able to get to pages/threads at all. Sometimes pictures have loaded well, and other times, not at all.
Lawrence/Maytagbear
I have AT&T/Ohio Bell "HSI Express," and there have been times in the last 10-12 hours when I have not been able to get to pages/threads at all. Sometimes pictures have loaded well, and other times, not at all.
Lawrence/Maytagbear
frontaloadotmy
Well-known member
When I first selected AWO
from my favorites before noon PST today thought something must be wrong as it
wouldn't open; as if it were "down" . After several tries it did open, but it appeared as if it had had a slight stroke. Things bunched up and compresssed
weirdly. I was able to open patent which is my first routine, but it definitely
was acting up, overall. I almost fired off a frantic note.....
Then after a while every thing seemed hunky Endora-ey. I figured you powered up the
twitch-o-matic.....
from my favorites before noon PST today thought something must be wrong as it
wouldn't open; as if it were "down" . After several tries it did open, but it appeared as if it had had a slight stroke. Things bunched up and compresssed
weirdly. I was able to open patent which is my first routine, but it definitely
was acting up, overall. I almost fired off a frantic note.....
Then after a while every thing seemed hunky Endora-ey. I figured you powered up the
twitch-o-matic.....
I've been watching the time and it does not correspond to the back up time in any way.
As I mentioned I'm on Uverse, not DSL, but it is ATT/SBC.
As I mentioned I'm on Uverse, not DSL, but it is ATT/SBC.
The Internet is a HUGE, world-wide network of data lines and routers. It doesn't work such that the path is direct [color=ff0000]YourComputer ---> AW.org[/color]. Any user connection passes through several networks nodes or "hops" before reaching the ultimate destination, traveling from the small dial-up, DSL, cable or other such "local" pipe, through pipes of increasing size to the target server ... and vice versa from the server to you. Any sub-net alongst the way is a potential bottleneck. I'm on DSL (AT&T aka SBC Global at this location (not home, which is Comcast resold via the local CableTV service). There are 13 hops to AutomaticWasher.org, and I'm less than 2 hrs from Houston (where the server is said to reside?). Per the route info, data packets between me and the server travel from here through a couple hops in Houston, then Euless(?), a couple unidentified locations, 5 hops tagged Dallas, another unidentified, then to ThePlanet.com (AW's host service) in Houston (assuming that is where their servers are located).
You can check your "hops" (on a Windows computer, don't ask me about Macs, LOL) by opening a command prompt window and entering
tracert automaticwasher.org
You can check your "hops" (on a Windows computer, don't ask me about Macs, LOL) by opening a command prompt window and entering
tracert automaticwasher.org
here's my trace:
Glen said: "You can check your "hops" (on a Windows computer, don't ask me about Macs, LOL) by opening a command prompt window and entering [COLOR=#0000ff; font-family: 'courier new', courier]tracert automaticwasher.org[/COLOR]"
Well, with Macs you have two choices, one of them is to open a Terminal window and type <span style="font-family: 'courier new', courier; color: #0000ff;">traceroute automaticwasher.org</span> (which is what a lot of Unix systems do), or you can tell the Finder to go to the Utilities Folder and open Network Utility, click Traceroute, type automaticwasher.org on the appropriate box and click Trace.
(Comcast here, about 14 hops to automaticwasher.org, minor delays around backup times.)
Well, with Macs you have two choices, one of them is to open a Terminal window and type <span style="font-family: 'courier new', courier; color: #0000ff;">traceroute automaticwasher.org</span> (which is what a lot of Unix systems do), or you can tell the Finder to go to the Utilities Folder and open Network Utility, click Traceroute, type automaticwasher.org on the appropriate box and click Trace.
(Comcast here, about 14 hops to automaticwasher.org, minor delays around backup times.)
Good information Glenn, thank you. HostGator is our new host who's servers and management are both located somewhere in the Houston metro area. Not sure who theplanet is. The site is just as zippy as ever for me this morning from home.
Darrel and Lawrence I just traced your IP's and you are both resolving to SBC Internet Services. The other interesting thing is Rich (sudsmaster) has reported to me similar issues long before I moved the site and he also resolves to SBC Internet Services.
So we now know the common link that I was looking for, the question now becomes
#1 Why?
#2 How do we resolve/fix this?
If it was something site related I would think it would show up across the board and not just AT&T users. I have never once seen the new site slow down except during the hourly at :12 minutes past the hour. But it rarely lasts for more than 20 seconds, and I have never timed out, not one single time ever since we moved.
Here is my trace-route from a minute ago...
Darrel and Lawrence I just traced your IP's and you are both resolving to SBC Internet Services. The other interesting thing is Rich (sudsmaster) has reported to me similar issues long before I moved the site and he also resolves to SBC Internet Services.
So we now know the common link that I was looking for, the question now becomes
#1 Why?
#2 How do we resolve/fix this?
If it was something site related I would think it would show up across the board and not just AT&T users. I have never once seen the new site slow down except during the hourly at :12 minutes past the hour. But it rarely lasts for more than 20 seconds, and I have never timed out, not one single time ever since we moved.
Here is my trace-route from a minute ago...
Another interesting thing is that I have an iPhone which is on AT&T. I haven't seen any issues when browsing on my phone either. When I trace the iPhone's ip address to aw.org it resolves to "Service Provider Corporation" not to " SBC Internet Services" which explains why I haven't noticed the slowdown on my iPhone either.
<span style="font-size: large;">So SBC/ATT DSL/<strong>Uverse</strong> customers, how is the site response today?????</span>
I also noticed in Matt's trace-route that eulstx.swbell.net is a huge bottleneck in the process. I suspect that is where the issues are occuring. As for what exactly to do about it I have absolutely no idea. Anyone?
[this post was last edited: 2/16/2011-10:57]
<span style="font-size: large;">So SBC/ATT DSL/<strong>Uverse</strong> customers, how is the site response today?????</span>
I also noticed in Matt's trace-route that eulstx.swbell.net is a huge bottleneck in the process. I suspect that is where the issues are occuring. As for what exactly to do about it I have absolutely no idea. Anyone?
[this post was last edited: 2/16/2011-10:57]
toploader55
Well-known member
Zippy Fast Here.
No problems on the Cape. Comcast Here
No problems on the Cape. Comcast Here
What to do about the eulstx.swbell.net. Ask users to call their ISP on the phone and email their tracert info. Not much you can do. The best hosting has tons of different peering arrangements (think of it as many paths to get to the same place). Theplanet is a managed dedicated hosting provider Hostgator probably hosts machines or leases machines there so it can gain the advantage of their routing.
Also you have to factor in that sometimes peoples Internet service providers play games with their service for financial gain. They might rely on a public peering point instead of paying for better peering. Not sure if this is happening here but it is possible.
Also you have to factor in that sometimes peoples Internet service providers play games with their service for financial gain. They might rely on a public peering point instead of paying for better peering. Not sure if this is happening here but it is possible.
ThePlanet.com (aka SoftLayer.com) is a server farm company based in Houston.
I assume HostGator is a reseller that uses ThePlanet's services. Unless it is an Internet backbone (telecommunication) company (UUNET, Sprint, AT&T, MCI, Savvis, Level3, etc.), every hosting company has its service provider(s) as well. Layers ...
Note that the target IP for AutomaticWasher.org traces as 174.121.188.189. Entering http://174.121.188.189 into a browser should bring up the site just as well as http://www.automaticwasher.org ... except that when multiple sites are hosted on a shared IP the target server needs a host name (automaticwasher.org) in order to know which shared site it's supposed to serve-up. As I recall, Robert said in regards to the latest hosting move, that AW is on a server that carries not more than 3 to 5 sites, compared to previously being on one that may carry hundreds. IP addresses have become a very precious resource, so it's common that hosting is on shared IPs unless a particular web site needs a dedicated IP for special access requirements.
I assume HostGator is a reseller that uses ThePlanet's services. Unless it is an Internet backbone (telecommunication) company (UUNET, Sprint, AT&T, MCI, Savvis, Level3, etc.), every hosting company has its service provider(s) as well. Layers ...
Note that the target IP for AutomaticWasher.org traces as 174.121.188.189. Entering http://174.121.188.189 into a browser should bring up the site just as well as http://www.automaticwasher.org ... except that when multiple sites are hosted on a shared IP the target server needs a host name (automaticwasher.org) in order to know which shared site it's supposed to serve-up. As I recall, Robert said in regards to the latest hosting move, that AW is on a server that carries not more than 3 to 5 sites, compared to previously being on one that may carry hundreds. IP addresses have become a very precious resource, so it's common that hosting is on shared IPs unless a particular web site needs a dedicated IP for special access requirements.
Knock on any Norge
This evening it seems to be having itself.
This evening it seems to be having itself.
supremewhirlpol
Well-known member
- Joined
- Mar 25, 2009
- Messages
- 2,134
I'm having a few issues...
When I log in the wash, rinse, spin buttons don't show The text just appears. This is not a very big issue, but it spaces the links to the threads out. Also, sometimes I do find that when I click on a thread that has pictures, they don't load. I'm using Windows XP SP 3 Mozilla Firefox 3.6.13. Robert, Is there something that I can do on my end to fix these issues? thanks.
When I log in the wash, rinse, spin buttons don't show The text just appears. This is not a very big issue, but it spaces the links to the threads out. Also, sometimes I do find that when I click on a thread that has pictures, they don't load. I'm using Windows XP SP 3 Mozilla Firefox 3.6.13. Robert, Is there something that I can do on my end to fix these issues? thanks.
<strong>This evening it seems to be having itself. </strong>
<strong>lol Bob, translation please. Back to normal, better, same, worse?
</strong>
<strong>lol Bob, translation please. Back to normal, better, same, worse?
</strong>
Melvin, try shift-refresh, all that is happening is the wash/rinse/spin images have not downloaded, but your browser thinks they have.
supremewhirlpol
Well-known member
- Joined
- Mar 25, 2009
- Messages
- 2,134
Awesome!!! It worked!! Thanks a lot Robert!!!
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