Anyone else having site issues?

Automatic Washer - The world's coolest Washing Machines, Dryers and Dishwashers

Help Support :

Good information Glenn, thank you.  HostGator is our new host who's servers and management are both located somewhere in the Houston metro area.  Not sure who theplanet is.  The site is just as zippy as ever for me this morning from home.

 

Darrel and Lawrence I just traced your IP's and you are both resolving to SBC Internet Services.  The other interesting thing is Rich (sudsmaster) has reported to me similar issues long before I moved the site and he also resolves to SBC Internet Services.

 

So we now know the common link that I was looking for, the question now becomes

 

#1 Why?

#2 How do we resolve/fix this?

 

If it was something site related I would think it would show up across the board and not just AT&T users.  I have never once seen the new site slow down except during the hourly at :12 minutes past the hour.  But it rarely lasts for more than 20 seconds, and I have never timed out, not one single time ever since we moved.

 

Here is my trace-route from a minute ago...

unimatic1140++2-16-2011-07-24-53.jpg
 
Another interesting thing is that I have an iPhone which is on AT&T.  I haven't seen any issues when browsing on my phone either.  When I trace the iPhone's ip address to aw.org it resolves to "Service Provider Corporation" not to " SBC Internet Services" which explains why I haven't noticed the slowdown on my iPhone either.

 

<span style="font-size: large;">So SBC/ATT DSL/<strong>Uverse</strong> customers, how is the site response today?????</span> 

 

I also noticed in Matt's trace-route that eulstx.swbell.net is a huge bottleneck in the process. I suspect that is where the issues are occuring.  As for what exactly to do about it I have absolutely no idea.  Anyone?

[this post was last edited: 2/16/2011-10:57]
 
What to do about the eulstx.swbell.net. Ask users to call their ISP on the phone and email their tracert info. Not much you can do. The best hosting has tons of different peering arrangements (think of it as many paths to get to the same place). Theplanet is a managed dedicated hosting provider Hostgator probably hosts machines or leases machines there so it can gain the advantage of their routing.

Also you have to factor in that sometimes peoples Internet service providers play games with their service for financial gain. They might rely on a public peering point instead of paying for better peering. Not sure if this is happening here but it is possible.
 
ThePlanet.com (aka SoftLayer.com) is a server farm company based in Houston.
 
I assume HostGator is a reseller that uses ThePlanet's services.  Unless it is an Internet backbone (telecommunication) company (UUNET, Sprint, AT&T, MCI, Savvis, Level3, etc.), every hosting company has its service provider(s) as well.  Layers ...
 
Note that the target IP for AutomaticWasher.org traces as 174.121.188.189.  Entering http://174.121.188.189 into a browser should bring up the site just as well as http://www.automaticwasher.org ... except that when multiple sites are hosted on a shared IP the target server needs a host name (automaticwasher.org) in order to know which shared site it's supposed to serve-up.  As I recall, Robert said in regards to the latest hosting move, that AW is on a server that carries not more than 3 to 5 sites, compared to previously being on one that may carry hundreds.  IP addresses have become a very precious resource, so it's common that hosting is on shared IPs unless a particular web site needs a dedicated IP for special access requirements.
 
I'm having a few issues...

When I log in the wash, rinse, spin buttons don't show The text just appears. This is not a very big issue, but it spaces the links to the threads out. Also, sometimes I do find that when I click on a thread that has pictures, they don't load. I'm using Windows XP SP 3 Mozilla Firefox 3.6.13. Robert, Is there something that I can do on my end to fix these issues? thanks.

supremewhirlpol++2-16-2011-20-38-3.jpg
 
<strong>This evening it seems to be having itself. </strong>

 

<strong>lol Bob, translation please.  Back to normal, better, same, worse? :-)
</strong>
 
Melvin, try shift-refresh, all that is happening is the wash/rinse/spin images have not downloaded, but your browser thinks they have.
 
Well it was behaving itself, but it's back to being slow.  Took over 30 seconds for just this  super Forum to load jsut now.   Kind of like waiting for the Hunts ketsup to come out of the bottle or pure Maple coming oout of a tapped tree on an extremely cold morning.  (And Carly wasn' here singing "anticipation" for me either).
 
That is really annoying Bob, sorry you have to deal with that.  Unfortunately there is nothing I can do from this end as our server is running at top speed so the issue is elsewhere.  You should see how nicely it loads on from Comcast. Most likely it's all SBC/AT&T's fault.  All of you guys on that ISP should call and complain and let them know that all other ISP are having no issues with the site.  There is something wrong at SBC, not sure what it is, maybe one of their routing servers. 

 

In an email this evening someone suggested to me that they suspect that SBC throttles back traffic too much on the less expensive data plans, to the point where it causes timeouts on the browsers.  They have even had issues loading SBC's own website, at times it also times out.

 

I found their customer support page...

http://public.swbell.net/contact.html
 
Robert, your statements above mirror what I've been thinking.  AT&T is manipulating the speed of things. 

 

I can't even imagine getting to first base with them by complaining about the condition.  We'd get somebody in India reading from a script and having us on the phone for an hour going through a bunch of un-necessary computer maintenance checks.

 

If I still worked there I'd probably have a contact who could look into this for me and provide a clear answer.  As an average  customer, that's only something I can dream about.

 

Ralph
 
I've not been having any browsing trouble with AT&T DSL on AW or any other sites ... but I have noticed that a time-sync utility that triggers every 3 hrs has been timing-out in late-night and early-morn hours.
 
Again I do think you guys should call tech support.  Twice I've called Comcast Tech Support for unrelated issues and they have been extremely helpful.  You need to explain to them that this site runs perfectly from other ISP's and its just SBC Internet Services where the slowdown occurs. 

 

You guys on SBC, what about other sites that are image heavy?  AW.org is an image heavy site, we like to see our washing machines and we like to see them in good detail which means to really enjoy the site you need a broadband connection that works well.  There are plenty of other image heavy sites out there, if its just aw.org that is slow then they have some kind of routing problem.

 

but I have noticed that a time-sync utility that triggers every 3 hrs has been timing-out in late-night and early-morn hours.

What is that Glenn, I'm assuming that has nothing to do with aw.org?

 

By the way here is an interesting test, remember the Frigidaire Dishwasher Thread, with lots of big beautiful scans...

 

Click here to view that thread from the OLD SITE (as it was right before we moved)

 

Now Click here to view that thread from our NEW SITE

 

For me the images load almost 3 times as fast on our new site.  Oh and if you want to do that test more than once you have to hit SHIFT + Reload/Refresh on the windows with the loaded threads.  Otherwise it will reload the images out of cache memory.

[this post was last edited: 2/17/2011-07:39]
 
I did the test and it's only slightly faster on the new site.

 

I don't know that I'm armed with enough convincing information to get tech support to listen to me.  I anticipate finger pointing when I advise that the webmaster has zeroed in on AT&T as the carrier for everyone who is having problems.

 

Just a few minutes ago while scrolling down a different thread, the scroll bar just stopped and my cursor left it behind.  Not the first time that's happened either.
 

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