Bosch Dishwasher Fire

[dascot]

VSC,

It's tricky to find, but a bit of googling and I may have an answer for you. The President & CEO of Bosch Home Appliances USA is Mr Michael Traub (http://www.bosch.us/content/language1/html/2637.htm) and it seems that the address for BSH Home Appliances in the USA is
BSH Home Appliances Corporation
1901 Main St # 600
CA 92614 Irvine
California
USA
(http://www.bosch.us/en/us/our_company_1/locations_1/locations-detail_23040.html)

The Chairman of Bosch USA (& member of board in Germany) is Dr Werner Struth, based at Robert Bosch LLC
38000 Hills Tech Drive
MI 48331 Farmington Hills
Michigan
USA

I would think that they'd be interested to hear your experiences of the (lack of) service provided by the Customer Support teams a the very least.

Good luck!

 

[Disgusted]

Bosch

The process I was forced to go through to get the promised 40% rebate for my dangerously defective dishwasher (see scorched wires in attached image), which died on the 15th of July, took more than two weeks, which was two weeks longer than it should have taken. I was never informed by my distributor that there was a recall on my machine, and had to pay an online expert to find out about it. I expedited the mailing of the required sticker so it would arrive on Monday the 20th, but when I finally got through to the "fulfillment hot line" on Friday the 24th, I was told that rebate requests were only transmitted to Bosch on Wednesdays, and despite the fact that they'd had 2 days to deal with it before Wednesday the 22nd, it would take until the following Wednesday for them to do it, after which it would take 2 more days to issue my rebate code. It's now Friday the 31st, and I finally got the code.

If Bosch had purposely tried to devise a system to alienate, infuriate, and discourage customers, it couldn't have done much better than it already has. As it is, we've had a full house and have been washing dishes by hand for the past 2 weeks, with another week or so to go before the replacement machine arrives. If I had known it would take this long, I'd have bought a machine (not a Bosch) from a dealer which would have been in service that weekend. I now hate Bosch, and would never recommend doing business with them to anyone. Congratulations, Bosch – you've lost a fan and made an enemy.