wholelottared
Well-known member
Hello everyone. I've been following this forum quietly since years. I always loved reading it, and was grateful about how helpful everyone here is. Recently I experienced something bad that led me to finally create an account here and make this post haha. So this will be my first post, I'm sorry if I make any mistakes in the post structure etc.
This will be a really long story/post, but I know how helpful and dedicated people here are so I'm sure there will be someone who can help me too. Thank you so much.
So, I never had a tumble dryer before, and I finally wanted to buy one. I've been using a Bosch Home Professional washing machine since years, and i'm still in love with how beautiful it looks, and how it's programmed, etc. So of course a brand new Bosch Home Professional tumble dryer was my first choice, since it had the matching design, and I just love how modern their display looks etc. I knew some of the negatives of the Bosch dryers such as no reverse tumbles etc, but I still went with it.
I had three main criterias to choose a dryer, and this one had it all so I bought it.
1. Being heatpump & being A+++
2. Being 62db or lower
3. Good quality & good design/feeling
I ended up buying this Bosch A+++ Home Professional WTX87EH0TR model: https://www.bosch-home.com.tr/urun-...ri/isi-pompali-kurutma-makineleri/WTX87EH0TR#
I live in Turkey, so it has the WTX87EH0TR model code, but the same device is available in other countries too. For example in Poland it'S WTX87EH0PL, in Europe it's WTX87EH0EU, in UK it's WTX88EH9GB etc etc.
The machine arrived after weeks, and I was so excited to use it. It had the 0209 FD code at that time, meaning it was brand new and just left the factory some weeks ago haha.
The first week, everything was okay. And I was in love with it.
After the second and third week, it started to make a really weird and audible knocking noise. To detail, it wasn't making the noise right after I started the machine, but as it was running and getting hotter, it was starting to knock. So it was doing this constant knocking noise only when it got hot. It drove me crazy because it was audible even when I closed the doors.
Here is a video of the problem after I finished drying some clothes, where you can hear it completely even though the drum is empty:
Video 1:
Video 2:
So I called the service, and they came to my house countless times, saying that the noise is ''completely normal'' and there was nothing else they could do. Some didn't even wait for it to run a bit, because normally the knocking noise was getting more and more annoying as it was getting hot. It made me so angry, because the device was literally only three weeks old and it was knocking. I was sure that the other people who also have Bosch dryers didn't have this noise, even the one who uses the same model as me.
So I kept contacting the service, and they took device, then called me a week after, saying they changed 2 parts of it, saying it was faulty, and they said now it's fixed. After this I was even more angry because I paid so much for this thing (it was the most expensive model) and it already went to repair.
I told them that I don't accept that repair, and I requsted my device to be changed with a new one. They finally accepted it and changed my device with a new one. So months later they accepted the exchange, and I'm still waiting for the new machine to arrive (the same model).
Thank you for reading until here, now I can finally ask my questions I guess. Some of the questions might be a bit off-topic compared to the problem I talked about, but I always had those questions in mind too so I'll ask them.
1 (most important question). What could be the reason of this sound on a brand new device? Was it really ''normal'' as the service said? Do you have any guesses where it could be coming from?
2. If this noise is really normal as they said, will my new exchanged device have this noise too? (I still don't think it's normal though because my friends who also use a Bosch dryer they all said they don't have this noise.)
3. Since my device is ''A+++'' does that only affect the ''cottons cupboard dry'' program or is it an A+++ device in general, for all programs included? Because I normally use the ''Mix'' program, since I dry cottons and synthetics together most of the time. And I fear the cottons program might damage some clothes so I use Mix instead. Is Mix A+++ too overall, or only cottons?
4. I realized that the same model in Germany (WTX87E40 and WTX87E90) has 59db rating instead, and I couldn't find any models outside of Germany who has 59db rating. The lowest one they have is 62db, which I had. What is the reason for this ? Is the same device in Germany using a better, quieter motor or something ?
5. At the first, I chose this device, because it had the ''AutoClean'' system unlike the old ''SelfCleaning Condenser'' ones. So these ones probably won't get clogged, since I can reach the condenser unlike older models. My question is, this device doesn't have that classic double filter in the door since it's AutoClean. So if I buy that double filter which is used on other models and add it to mine, would it damage anything or make the sensors etc misbehave or block the air flow? (So basically I'll make it have three filters, one in front of the condenser, two on the door, + AutoClean.) I feel like adding that additional fiter could really add to the device's lifetime, so i'm thinking to do it on my new device when it arrives. What do y'all think? Would it cause any problems?
6. To note, if my new device also makes the same noise when it arrives, I'm thinking to refund it and buy an Electrolux dryer instead.
This is all. I know it was ultra lengthy to read, sorry for that, but y'all are the only ones who can help me and answer my questions. Once again, thank you so much. I'll be waiting for the replies and discussion. Y'all can ask me any questions if you have any, and I would gladly reply.
This will be a really long story/post, but I know how helpful and dedicated people here are so I'm sure there will be someone who can help me too. Thank you so much.
So, I never had a tumble dryer before, and I finally wanted to buy one. I've been using a Bosch Home Professional washing machine since years, and i'm still in love with how beautiful it looks, and how it's programmed, etc. So of course a brand new Bosch Home Professional tumble dryer was my first choice, since it had the matching design, and I just love how modern their display looks etc. I knew some of the negatives of the Bosch dryers such as no reverse tumbles etc, but I still went with it.
I had three main criterias to choose a dryer, and this one had it all so I bought it.
1. Being heatpump & being A+++
2. Being 62db or lower
3. Good quality & good design/feeling
I ended up buying this Bosch A+++ Home Professional WTX87EH0TR model: https://www.bosch-home.com.tr/urun-...ri/isi-pompali-kurutma-makineleri/WTX87EH0TR#
I live in Turkey, so it has the WTX87EH0TR model code, but the same device is available in other countries too. For example in Poland it'S WTX87EH0PL, in Europe it's WTX87EH0EU, in UK it's WTX88EH9GB etc etc.
The machine arrived after weeks, and I was so excited to use it. It had the 0209 FD code at that time, meaning it was brand new and just left the factory some weeks ago haha.
The first week, everything was okay. And I was in love with it.
After the second and third week, it started to make a really weird and audible knocking noise. To detail, it wasn't making the noise right after I started the machine, but as it was running and getting hotter, it was starting to knock. So it was doing this constant knocking noise only when it got hot. It drove me crazy because it was audible even when I closed the doors.
Here is a video of the problem after I finished drying some clothes, where you can hear it completely even though the drum is empty:
Video 1:
Video 2:
So I called the service, and they came to my house countless times, saying that the noise is ''completely normal'' and there was nothing else they could do. Some didn't even wait for it to run a bit, because normally the knocking noise was getting more and more annoying as it was getting hot. It made me so angry, because the device was literally only three weeks old and it was knocking. I was sure that the other people who also have Bosch dryers didn't have this noise, even the one who uses the same model as me.
So I kept contacting the service, and they took device, then called me a week after, saying they changed 2 parts of it, saying it was faulty, and they said now it's fixed. After this I was even more angry because I paid so much for this thing (it was the most expensive model) and it already went to repair.
I told them that I don't accept that repair, and I requsted my device to be changed with a new one. They finally accepted it and changed my device with a new one. So months later they accepted the exchange, and I'm still waiting for the new machine to arrive (the same model).
Thank you for reading until here, now I can finally ask my questions I guess. Some of the questions might be a bit off-topic compared to the problem I talked about, but I always had those questions in mind too so I'll ask them.
1 (most important question). What could be the reason of this sound on a brand new device? Was it really ''normal'' as the service said? Do you have any guesses where it could be coming from?
2. If this noise is really normal as they said, will my new exchanged device have this noise too? (I still don't think it's normal though because my friends who also use a Bosch dryer they all said they don't have this noise.)
3. Since my device is ''A+++'' does that only affect the ''cottons cupboard dry'' program or is it an A+++ device in general, for all programs included? Because I normally use the ''Mix'' program, since I dry cottons and synthetics together most of the time. And I fear the cottons program might damage some clothes so I use Mix instead. Is Mix A+++ too overall, or only cottons?
4. I realized that the same model in Germany (WTX87E40 and WTX87E90) has 59db rating instead, and I couldn't find any models outside of Germany who has 59db rating. The lowest one they have is 62db, which I had. What is the reason for this ? Is the same device in Germany using a better, quieter motor or something ?
5. At the first, I chose this device, because it had the ''AutoClean'' system unlike the old ''SelfCleaning Condenser'' ones. So these ones probably won't get clogged, since I can reach the condenser unlike older models. My question is, this device doesn't have that classic double filter in the door since it's AutoClean. So if I buy that double filter which is used on other models and add it to mine, would it damage anything or make the sensors etc misbehave or block the air flow? (So basically I'll make it have three filters, one in front of the condenser, two on the door, + AutoClean.) I feel like adding that additional fiter could really add to the device's lifetime, so i'm thinking to do it on my new device when it arrives. What do y'all think? Would it cause any problems?
6. To note, if my new device also makes the same noise when it arrives, I'm thinking to refund it and buy an Electrolux dryer instead.
This is all. I know it was ultra lengthy to read, sorry for that, but y'all are the only ones who can help me and answer my questions. Once again, thank you so much. I'll be waiting for the replies and discussion. Y'all can ask me any questions if you have any, and I would gladly reply.
Welcome BTW,you live in an interesting and wonderful country 
What a weird problem. I wish I went with Electrolux instead at the start 
, everyone says how they’ve improved now but only ONE model branded as BOSCH only reverses, no Siemens or neff etc models reverse still. Their washer dryers are just as bad at drying, sensors stop too early so clothes left damp although their gentle dry setting is only 62-64c which is less than some cycles the heat pumps reach even though WD is condensing. I never use any easy care or minimum iron progs as they’re not meant to dry fully, as polyester and other fabrics may shrink if they are or at least that’s what they say. Yeah mine makes the loud ticking noise but I wouldn’t choose any other, apparently only 66db rated models do it. I wouldn’t go for an AEG simply because of no foam filters, they’re needed, plus I had a A++ 7000 series model which I didn’t like at all
