Let 'Em Die
My hope is that this will kill off Circuit City for once and for all, because this is NOT a nice company. They've been found guilty and fined for illegal credit and collections practises in several states, including here in Georgia. Do you have any IDEA how badly you have to treat consumers to get taken to court in a state as Red as this one?
Their "transition" away from major appliances consisted of leaving as many service contract customers without clear information as possible. I had a Roper reefer I bought from them and had a service contract. Once they dropped majors, I couldn't get anyone to take responsibility for service issues, though I'd paid for a service contract in full.
It'll all come out in the wash- if they think they've got problems NOW, wait until they're dealing with a workforce consisting of people who are either disgruntled or inexperienced.
Let 'em die- if that happens, at least the management people who are responsible for so much bad policy will lose their jobs, too.