As many of you may remember, my dad replaced his first generation Duet washer with the new 5.0 cubic foot direct drive Duet washer in December. We had a lot of problems with the first machine not spinning, Lowes replaced the machine with a new one and while the spin problem was better, it was still failing to spin every other load.
Whirlpool contacted my dad a couple of weeks ago and said that they were doing a software update on all the machines to fix the spin issues. A repair company came and replaced the computer board with a new one that has a whole new balancing routine! It works soooooooooo much better! The machine is usually spinning within 2 minutes from the end of the initial drain and no more than 5 minutes on big/hard-to-balance loads! The machine used to fuss around for 30-40 minutes trying to complete the final spin and almost always ended up skipping interim spins. Now it spins every time! And, there is never any issue with the machine being loud, rattling, or walking. It's as solid as a rock, even sitting on it's pedestal on a wooden floor! I'll try to take some video soon at some point to show the new quick balancing routine!
Whirlpool contacted my dad a couple of weeks ago and said that they were doing a software update on all the machines to fix the spin issues. A repair company came and replaced the computer board with a new one that has a whole new balancing routine! It works soooooooooo much better! The machine is usually spinning within 2 minutes from the end of the initial drain and no more than 5 minutes on big/hard-to-balance loads! The machine used to fuss around for 30-40 minutes trying to complete the final spin and almost always ended up skipping interim spins. Now it spins every time! And, there is never any issue with the machine being loud, rattling, or walking. It's as solid as a rock, even sitting on it's pedestal on a wooden floor! I'll try to take some video soon at some point to show the new quick balancing routine!
