Speaking of Dishwasher tragedies, I'd say that just owning this dishwasher is a tragedy in itself. We preWASH as well as prerinse our dishes and we STILL have to use the longest cycle possible on this machine in order to get semi-okay results. I have to use the Soak and Scrub Cycle with the Super Scrub and Sani Rinse options selected. Glasses still come out with yuckyness on them that wasn't there when they went in! I've been trying to convince mom to replace it with either an older KitchenAid by Hobart, or a new Miele. She claims that she thinks this machine does fine, but I can tell that she isn't satisfied with the results. We are thinking that it is going to need a new upper wash arm as the old one keeps getting stuck. I have trained myself to hear the upper wash arm go by and over the past couple weeks I have noticed that it is getting stuck, I often open it and try to spin it to see if there are any obstructions, but when it goes around a couple times and stops I close it and let it continue. Then when it's time to unload, I often notic that the upper wash arm is right where it stopped after I spun it myself midcycle. AAAARRRRGGGGHHHH!!!!