Don't Do LG Topload Washer Recall Unless You Want Wet Clothes

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powrbruh

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I had the LG topload washer recall done a few weeks ago and now my washer does not spin at 1100rpms. When I select the Extra High spin speed it spins a little faster than a gentle spin speed. Clothes are very heavy with water due to slow spin speed. Unacceptable especially after spinning for 20 minutes.

I was told by Brandon (customer service supervisor) that this normal because the new control board software does not allow the washer to spin at such high speeds due to recent explosions, and he was "sorry" because there is nothing he could do. I stated to him that this is not the consumers' fault. I purchased this washer because it is an H.E. washer. It is supposed to save water and energy. My clothes take over an hour to dry now because of all this damn water not spun out of them.

I spoke to someone in another department and he is sending an in-house specialist on Monday to inspect my washer. LG was courteous enough to give me an extended warranty for this problem only. My washer was working fine until this recall work was done.
 
Like I said on the other forum

This just makes me hate LG more and more when I read something like this.

Like rinso said, instead of getting to the REAL issue (off balance sensors) they slapped a ban-aid on it slowing the spin speed down to something ridiculous.

Yeah, no more exploding washers but now the thing doesn't spin the clothes fast enough to wring the water out.

Bad LG...Bad!
 
I Do Want To Return Them

I really do. I've had them for over two years. Washer was working fine until this recall work was done. And for LG to tell me that it is now supposed to do this. It's not my fault the machines were not manufactured to handle high spin speeds. It is advertised to do 1100rpms and that is what it should do.

I will NEVER EVER EVER buy LG products again. NEVER!!!!
 
Under Italian law that'd be breach of contract because the product isn't anymore the same as you bought it and regardless of the date of purchase you should be entitled of a swap or refund, isn't there any local law you can apply?!

LG has always been crap, but never thought to this extent...
 
Seems to me that if the manufacturer offered that product with certain performance characteristics, and those (especially one) of those characteristics was the reason you purchased the product, then the manufacturer deliberately removed the appliance's ability to perform as previously advertised AND offered - there are your grounds for return/exchange/refund or whatever recourse you want to pursue.  The change in the behavior and performance of the appliance had nothing to to with either your use or abuse - the manufacturer pursued this on their own.  And they can't claim that prior to the recall work the appliance did not perform as advertised, because you know, and can testify to the fact, that it did.

 

Face it - LG took away your 'happy place' and they (not you) should be held accountable.

 

lawrence
 
Received A Letter From LG

I just received a letter from LG informing that I should not wash certain items in my LG topload washer (i.e. mattress pads, mattress covers, rain gear, camping gear, etc). What the hell! LG manufacturers inferior topload washers and the consumers has to pay the price. Shaking my head.
 
Seek the help of a consumer association and ask for a total refound or a new machine from a different manufacturer! (And possibly an American or European one and not crappy Korean stuff...)
 
Ya know, this is getting to be the "norm". Cadillac recalled my SRX to fix a timing chain "issue". The fix was to "de-tune" the very friggin' engine that they touted to sell the damn car. So I ended up with a much less fun to drive car.
 
GE Profile

Brought a machine to our floor a couple months ago. It's just a rebadged LG TL. There's a warning inside the lid that tells you not to put in sleeping bags, sneakers and the like. Then what is the "bulky" cycle for? Crinolines?
 
Ge Harmony

I had one of the versions of the GE HARMONY. It had a sneakers cycle that worked quite well.

Malcolm
 
Under Australian law, you would also be able to seek a refund as the machine is now no longer as advertised and will no longer perform a function which it should - high speed spin.

Get some advice and see what you can do.
 
Other than replacing your machines outright, which I think it sucks you got burned on, there is a way you can get around the wet clothing issue.

I recommend getting your hands on a Charming spinner. Just set your machine for no spin and let the Charming do the rest of the work.

Good luck!
 
Qualin, why should he have to spend more money to work around the deficiencies of a faulty machine?
Plus a machine that doesn't spin is a machine that doesn't rinse and LG is a looser in all the aspects!
 
I think this shabby washer construction will come to an end. Just wait until some inquisitive child is injured or worse. I understand the concern about water savings. Where in the world are the UL people and such?
 
LG Technician Came And Left With No Results

The technician came this morning and saw for himself how slow my washer was spinning. He rewrote the software update program and did a Spin Only cycle test and the washer did spin a tad faster. However, I decided to do a load and observe what happened during the final spin. The same slow spin speed occured once again.

I contacted LG and told them I was unhappy with the recall software and the representative (a very nice lady name Jenna) spoke to her supervisor. The supervisor suggested the software be removed at my permission. I agreed. A technician is coming next week to remove the recall software and we will see what happens then.

P.S. Qualin, your suggestion is a good one; however, I don't see why I have to go through hoops because LG goofed on my machine. I should not have to use a spin dryer, nor should I have to "re-spin" clothes after a 20 minute final spin just because LG decided to slow my washer down to a 500 or so rpm spin because my machine might spin apart. The engineers should have thought of this when the machines were being designed.
 
Here in the U.S companies have teams of lawyers that spend their days trying to screw their customers by side stepping consumer laws. Now this business of detuning products is beyond unacceptable. As someone else said when they do this it is no longer the product you originally purchased. The "use and enjoyment" of the product has been diminished.

Someone needs to take one of these washers down to LG's US headquarters and dump it in their lobby and picket the building. Maybe if a few thousand show up all at once they may do something.
 
worrying

What worries me is that commpanies like LG will happily kill off established manufacturers of machines until we in the west are totally reliant on them to provide us with consumer goods, and this is what we will end up with 3rd rate equipment but of course by then they will calling all the shots and we as consumers will be pissed on from a great height.

This is not good at all, there is absolutely no excuse for any manufacturer today to make unreliable or faulty goods, all the lessons learnt over the years should be put into practise, but of course every new generation of buyers wont be aware of this when they are looking at the new all singing all dancing glitter boxes.

Good luck with your spin problem

Gary
 
sorry to hear that.

I'm really sorry to hear that. We have the lower end LG waveforce without the glass lid. And it usually senses the out of balance load and stops automatically even if it's during agitation and it will stop and and the "UE" code comes up. My aunt and uncle have the one with the glass top and there's does the same as ours. Demand LG exchange the washer for the newer generation one! They all now have been modified my coworker has the white glass top and she said hers does the same as mines and we all purchased them around the same time about 2 months ago. I posted pictures of mines in an older thread. I hope for the best but they should exchange it for a newer one. Take it from me I know 4 other people that purchased there LG toploaders within the past few months and none of us had issues with it blowing up thank God. Best of luck and keep us posted.
 
You know, I can understand not wanting to spend more to make up for a shortcoming on a machine. It's like you've been victimized and I can understand that.

Like anything, I'm sure we've all purchased a defective or poorly thought out product in our lifespans. Unfortunately, in my case, mine said "Chevrolet" on it. 5 years of hard work and it was already falling apart by the 3rd year I owned it.
$4000 in repairs in the time I owned that rolling money pit....

I think it sucks that you bought a lemon of a machine and that a firmware fix just isn't going to fix it. Removing the "Fix" will just make the machine dangerous again.

So, I guess here's what I'd do.. I'd unload your LG washer ASAP for whatever you can get for it. EBay it, give it a friend you don't like all that much, make a youtube video of it exploding, bring it down to the local firing range for target practice, put it on Craigslist as the washer of death... whatever...

Then I would go out and buy a Speed Queen. Front loader or Top loader. Then, I'd know that what was sitting in my laundry room was built from tried and proven technology and that it will last me many many years, without any recalls, explosions, worry or fuss. I realize that I sound like a commercial, but I personally own some products from this company and they really are well made.

I was considering buying an LG washer myself before I found these forums. I did my research and didn't want to get burned on a $1200 washer. Even if I had, a few short months of work and I could have always replaced it. However, the forum did save me a lot of hard work, a lot of time and it helped me make a great judgement.

It is very easy to say that the consumer speaks loudest with their dollar. Instead of trying to get your moneys worth out of something that doesn't work and is doing nothing more than causing you stress and frustration, how about buying something that does work and puts your mind at ease instead?

Many of the Speed Queen top loaders sell for under $800.. and that's a bargain. Compared to buying a clothes spinner, I'd say that's a better investment IMHO!
 
To Gary

> What worries me is that commpanies like LG will happily kill off established
> manufacturers of machines until we in the west are totally reliant on them to
> provide us with consumer goods, and this is what we will end up with 3rd rate
> equipment but of course by then they will calling all the shots and we as
> consumers will be pissed on from a great height.

The problem Gary is that a lot of people don't want to pay for quality. They want the cheapest goods that money can buy with the most amount of gadgets, toys and functionality without any regard to what is under the metal.

But, as long as people ignore the gadgets and keep buying products from companies which make quality products, those companies will be able to compete with LG and will survive because they have a customer base.

What I have a problem with is paying for quality product and getting garbage. When I pay a garbage price, I expect to get garbage.

> there is absolutely no excuse for any manufacturer today to make unreliable or
> faulty goods,

Somehow they do. It's usually caused by cost cutting. The engineers think of something great and the accountants tell them that they need to keep costs down, so they cut corners.

There are also some machines which are on the cutting edge of technology, so there are bound to be problems. Most noticeably, with these new top loading HE machines with the really soft suspension.

> every new generation of buyers wont be aware of this when they are looking at
> the new all singing all dancing glitter boxes.

Well, that's just it. It takes someone from the "New Generation" to blow a lot of money on a machine, experience the issues which the OP is experiencing and finally coming down to their senses and buying something that just works instead.

There are a lot of new technologies in the washing world which sound pretty awesome.. Things like Waveforce, HE Technology, EcoBubble, Steam generators, etc. Realistically, all it does is add complexity and cost to the machine without really offering much value in return. If anything, all it does is increase profits for the manufacturer because more service calls have to be made when it breaks and the damn thing went out of warranty a week before it broke.

Now, I'm not saying that the "Old" technology is the best, but rather tried and proven technologies that have been around for a while that "Just work."

For example, when GE introduced the "Filter Flo" back in 1958, it was a new "Gimmicky" technology, but it did work and it worked well. It worked so well that GE kept it in their line up from 1958 straight through to 1994. Why they got rid of it, I have no idea.

Like anything though, I think LG is going to learn a lot of hard lessons from this and the consumer will vote with their dollar. When they finally realize that they've developed the "Ford Pinto" of washing machines (Which they already have) and the reputation which comes with it, eventually they'll have such a bad reputation that they wouldn't be able to give them away for free.

.... and that is how the manufacturers of quality equipment stay in business.
 

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