Dyson CR01 part 2

[richukbristol]

Hi Guys thanks again for all the help and advice. I have had the CR01 for 10 days and I must say I am really pleased with it. There is one problem, it doesn't contrarotat! As soon as it was delivered I plumbed it in as did a test wash. the main wash started fine but when it tried to contrarotat it just made a humming sound and then a clunk. It did everything else ok ie emptying rinsing etc. I called Dyson and was told it would cost £92 for an enginer to come out but that would inclued parts and labour. I then spoke to the store where i bought it and explained the situation. they said they would call the person how was selling it and get back to me. I was called back and told if I wanted to keep it they would give me £95 back to pay for the cost of getting it fixed, which I excepted. I don't think the seller who must of known it wasn't working properly or the store could be bothered with the hassel of picking it up again, as mentioned it the previous thread it is very heavy. Anywho last Monday the guy form Dyson came and said the bearing that operates the two drum action had jammed it would need a new drum, he could order one but there was a waiting list or he could do an upgrade to stop it trying to contrarotat and it would wash like a traditional machine and the upgrade would be free, it was also possible the drums would be stopped being made and I might not get one. so I decided to go for the free upgrade and keep the money. He also put new wheels on the rollerjack and a new coin trap cover and it was all free. I must say I was very impressed with Dysons customer service and the enginer. I have done several loads in it and am really impressed. I was never very keen on them when they came onto the market and thought they looked rather odd, I prefer the classic retro look of my miele but the dysons looks have really grown on me. That aside I can't really fault it. I love the huge capacity, It's very easy to use, washes very well, uses a decent amout of water and is stable and quite when spinning, no knocks or rattles. Here are some pics.

 

[richukbristol]

Pic 2

 

[richukbristol]

Pic 3

 

[richukbristol]

Pic 4

 

[richukbristol]

One thing I couldn't do was get the coin trap off, I could see afew curtain hooks and 2p caught in the pump. the enginer had to force it off because the 2p had got caught in the tread. This is what came out once the cover was off.

 

[richukbristol]

Tomorrow I hope to move the Miele to the otherside of the kitchen where the dryer is and stack it on top of the washer and put the the Dyson under the counter, which will look much better

Rich

 

[seamusuk]

So lets get this right......

People that paid the best part of a grand for a unique feature are being told the parts to make that unique selling point work are obsolete under 5 years later......

If I had one I wouldnt be happy!!!!

Seamus

 

[richukbristol]

Hi Seamus, going by what the guy from Dyson said, hinted at and some other stuff I read at www.boakes.org (search under dyson). It seems to be the case. I only ended up paying £45 for mine so I'm not to worried but If I had bought the machine from new I would be well cheesed off. It would have been nice to have the contrarotator action but it still seems to do an excelent job without it.

Rich

 

[dyson2drums]

yeah, thats good that you've also got a dyson, but the contrarotating drums would have washed better!

hey by the way how long does cottons 40 1400 dirt and stains with extra rinse take?

I see you used 50 which i also like in washing machines!
LG don't have 50 they jump from 40 to 60!

thanks for pics

 

[dyson2drums]

ohhh yeah, btw i opened the dyson up and checked what was making it shake and rattle on spin, tightened some wires on unbalanced sensor and hey good as new silent with every load and last night it washed and spun a pair of bath mats at full speed and was very silent (more silent than some super silent claiming machines)
LOL

 

[rolls_rapide]

If I had one I wouldnt be happy!!!!

Quite right, neither would I.

I thought that the Dysons had decent drum bearings? Clearly they are just as troublesome as most other machines.

 

[rolls_rapide]

richukbristol

Not bad; at least you had a 'money back offer' of £1.96 out the machine! You could put it towards another box of detergent. lol

 

[chestermikeuk]

Contra

Hi Rich, glad you had a good outcome with the dyson, have heard a lot that the engineers are getting people to "Upgrade" to stop the contra-rotator, which seems a complete waste given the features of the machine, but as a company obliged to continue support to your customers, the less you have to shelve out on parts n service the better for you...

How do you find the Tide HE powder in it???

Cheers, Mike

 

[rolls_rapide]

Chestermikeuk

Isn't Dyson's 'upgrade' very much like the modifications to Hoover's early Keymatics, where the pulsator was disengaged as it was troublesome?

What goes around, comes around.

 

[newwave1]

Hmm. They should really be fixing these contrarotating parts. I know they are by making them work traditionally. But it's not a traditonal machine. Manufacturers are meant to make parts for machines about 10years after their made. Or at least they used too.

Lovely machine rich! How you finding it. When i worked at comet we had one come back on clearance with stupid amounts of money off it. Unfortunately i couldn't afford it at time. I tried to convince my parents to buy it. Almost purswaded mother but not enough. lol Her AEG's ace though.

That tide detergent looks interesting. Can you tell us what it's wash and rinse performance is like?

Cheers.

Darren

 

[richukbristol]

Hi guys, sorry for taking so long to get back to you all.

Dyson2drums, glad you managed to sort the balancing problem out with yours, sometimes it is something as simple as taking the top off and having a nose to see if theres anything obvious lol. A 40 wash with stains extra rinse and 1400 spin takes about 1hr 20mins. I'm gald it has 50, I don't use it very often but it's handy to have that's one of the many things I liked about my miele, which is now sat in the corner of the kitchen sulking lol.

Rolls_rapide, It was nice getting the money back offer of £1.96 plus 16 curtain hooks to boot lol, When the dyson guy said about stopping the countrarotator action it did make me think of the early keymatics aswell.

Mike and Darren Really liking the machine especialy the bigger capacity, shall never get rid of the miele though. I love the original scent of tide he or regular, it's the smell. It reminds me of my Aunt's laundry room in the US and her whirlpool design 2000 tl washer that she used to have and her whirlpool duet that she now owns. I only us it for my white bedding. Haven't used it on anything with stains so not sure how well it works in that way but it keeps the bedding white and I find it rinses very well just as good as persil bio powder which I also use.I used to use persil non bio on my bedding again because of the smell but then they had to go and change it, can't satnd the smell of it now. The Tide he can get abit foamy but it's not very thick and the foam starts to disperse and sort of melt each time the machine pauses to reverse. I do have very hard water down here which I think helps with the foam as I know people have mention on here before that it can produce to mainy suds and have problems with rinsing. over all I have to say the dyson washes and rinses really well uses a decent amount of water and is quite and stable when spinning.

 

[aeg03]

Stopping contrarotation

It seems ponitless in them stopping the contrarotating. Why is this? is it not up to the job as claimed by Dyson?

 

[dyson2drums]

what do you mean by

is it not up to the job as claimed by Dyson?

 

[nickuk]

Rich, I just have to reply to your comments about the original Tide and Persil non bio scents. I used to love Persil non bio and I actually I thought the scent was very similar to Tide. Now, as you say, it's vile. Heaven knows what they were thinking over at Lever Towers. Am most jealous of your Downy too and am tempted to order some from ebay, a snip at £13 delivered LOL. Mind you Tide is about £53 delivered, so I'm pleased I still have some from the lovely WestTexMan, Bryan.

Interestingly, Persil non bio sachets (err, capsules? the liquid spaceship things) smell really similar to original Tide liquid...perhaps they kind of swap ideas or steal them? I guess it would be steal as they are competing companies (lever vs PG)

Take care

Nick