Dyson CR01 part 2

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richukbristol

Well-known member
Joined
Jun 24, 2008
Messages
245
Hi Guys thanks again for all the help and advice. I have had the CR01 for 10 days and I must say I am really pleased with it. There is one problem, it doesn't contrarotat! As soon as it was delivered I plumbed it in as did a test wash. the main wash started fine but when it tried to contrarotat it just made a humming sound and then a clunk. It did everything else ok ie emptying rinsing etc. I called Dyson and was told it would cost £92 for an enginer to come out but that would inclued parts and labour. I then spoke to the store where i bought it and explained the situation. they said they would call the person how was selling it and get back to me. I was called back and told if I wanted to keep it they would give me £95 back to pay for the cost of getting it fixed, which I excepted. I don't think the seller who must of known it wasn't working properly or the store could be bothered with the hassel of picking it up again, as mentioned it the previous thread it is very heavy. Anywho last Monday the guy form Dyson came and said the bearing that operates the two drum action had jammed it would need a new drum, he could order one but there was a waiting list or he could do an upgrade to stop it trying to contrarotat and it would wash like a traditional machine and the upgrade would be free, it was also possible the drums would be stopped being made and I might not get one. so I decided to go for the free upgrade and keep the money. He also put new wheels on the rollerjack and a new coin trap cover and it was all free. I must say I was very impressed with Dysons customer service and the enginer. I have done several loads in it and am really impressed. I was never very keen on them when they came onto the market and thought they looked rather odd, I prefer the classic retro look of my miele but the dysons looks have really grown on me. That aside I can't really fault it. I love the huge capacity, It's very easy to use, washes very well, uses a decent amout of water and is stable and quite when spinning, no knocks or rattles. Here are some pics.

1-2-2009-11-27-27--richukbristol.jpg
 
One thing I couldn't do was get the coin trap off, I could see afew curtain hooks and 2p caught in the pump. the enginer had to force it off because the 2p had got caught in the tread. This is what came out once the cover was off.

1-2-2009-12-15-35--richukbristol.jpg
 
Tomorrow I hope to move the Miele to the otherside of the kitchen where the dryer is and stack it on top of the washer and put the the Dyson under the counter, which will look much better

Rich
 
So lets get this right......

People that paid the best part of a grand for a unique feature are being told the parts to make that unique selling point work are obsolete under 5 years later......

If I had one I wouldnt be happy!!!!

Seamus
 
Hi Seamus, going by what the guy from Dyson said, hinted at and some other stuff I read at www.boakes.org (search under dyson). It seems to be the case. I only ended up paying £45 for mine so I'm not to worried but If I had bought the machine from new I would be well cheesed off. It would have been nice to have the contrarotator action but it still seems to do an excelent job without it.

Rich
 
yeah, thats good that you've also got a dyson, but the contrarotating drums would have washed better!

hey by the way how long does cottons 40 1400 dirt and stains with extra rinse take?

I see you used 50 which i also like in washing machines!
LG don't have 50 they jump from 40 to 60! :(

thanks for pics
 
ohhh yeah, btw i opened the dyson up and checked what was making it shake and rattle on spin, tightened some wires on unbalanced sensor and hey good as new silent with every load and last night it washed and spun a pair of bath mats at full speed and was very silent (more silent than some super silent claiming machines)
LOL
 
If I had one I wouldnt be happy!!!!

Quite right, neither would I.

I thought that the Dysons had decent drum bearings? Clearly they are just as troublesome as most other machines.
 
richukbristol

Not bad; at least you had a 'money back offer' of £1.96 out the machine! You could put it towards another box of detergent. lol
 
Contra

Hi Rich, glad you had a good outcome with the dyson, have heard a lot that the engineers are getting people to "Upgrade" to stop the contra-rotator, which seems a complete waste given the features of the machine, but as a company obliged to continue support to your customers, the less you have to shelve out on parts n service the better for you...

How do you find the Tide HE powder in it???

Cheers, Mike
 
Chestermikeuk

Isn't Dyson's 'upgrade' very much like the modifications to Hoover's early Keymatics, where the pulsator was disengaged as it was troublesome?

What goes around, comes around.
 
Hmm. They should really be fixing these contrarotating parts. I know they are by making them work traditionally. But it's not a traditonal machine. Manufacturers are meant to make parts for machines about 10years after their made. Or at least they used too.

Lovely machine rich! How you finding it. When i worked at comet we had one come back on clearance with stupid amounts of money off it. Unfortunately i couldn't afford it at time. I tried to convince my parents to buy it. Almost purswaded mother but not enough. lol Her AEG's ace though.

That tide detergent looks interesting. Can you tell us what it's wash and rinse performance is like?

Cheers.

Darren
 
Hi guys, sorry for taking so long to get back to you all.

Dyson2drums, glad you managed to sort the balancing problem out with yours, sometimes it is something as simple as taking the top off and having a nose to see if theres anything obvious lol. A 40 wash with stains extra rinse and 1400 spin takes about 1hr 20mins. I'm gald it has 50, I don't use it very often but it's handy to have that's one of the many things I liked about my miele, which is now sat in the corner of the kitchen sulking lol.

Rolls_rapide, It was nice getting the money back offer of £1.96 plus 16 curtain hooks to boot lol, When the dyson guy said about stopping the countrarotator action it did make me think of the early keymatics aswell.

Mike and Darren Really liking the machine especialy the bigger capacity, shall never get rid of the miele though. I love the original scent of tide he or regular, it's the smell. It reminds me of my Aunt's laundry room in the US and her whirlpool design 2000 tl washer that she used to have and her whirlpool duet that she now owns. I only us it for my white bedding. Haven't used it on anything with stains so not sure how well it works in that way but it keeps the bedding white and I find it rinses very well just as good as persil bio powder which I also use.I used to use persil non bio on my bedding again because of the smell but then they had to go and change it, can't satnd the smell of it now. The Tide he can get abit foamy but it's not very thick and the foam starts to disperse and sort of melt each time the machine pauses to reverse. I do have very hard water down here which I think helps with the foam as I know people have mention on here before that it can produce to mainy suds and have problems with rinsing. over all I have to say the dyson washes and rinses really well uses a decent amount of water and is quite and stable when spinning.
 
Stopping contrarotation

It seems ponitless in them stopping the contrarotating. Why is this? is it not up to the job as claimed by Dyson?
 
Rich, I just have to reply to your comments about the original Tide and Persil non bio scents. I used to love Persil non bio and I actually I thought the scent was very similar to Tide. Now, as you say, it's vile. Heaven knows what they were thinking over at Lever Towers. Am most jealous of your Downy too and am tempted to order some from ebay, a snip at £13 delivered LOL. Mind you Tide is about £53 delivered, so I'm pleased I still have some from the lovely WestTexMan, Bryan.

Interestingly, Persil non bio sachets (err, capsules? the liquid spaceship things) smell really similar to original Tide liquid...perhaps they kind of swap ideas or steal them? I guess it would be steal as they are competing companies (lever vs PG)

Take care

Nick
 
is it not up to the job as claimed by Dyson?

Well, all these machines failing yet they were supposedly tested for 20 years use as advertised in the brochure?

Shame James Dyson aint sticking to his guns about the contrarotating action being anything special if its now OK to have them tumble like a regular machine. Perhaps it was not so special after all I guess eh folks?

Guess you have to admit defeat sometime.

Now if only he would realise his Vacs dont work and revert to the tried and tested system that made Hoover what they used to be.
 
LOL, Aquarius..... never the diplomat, but I kind of admire you for just saying what you think. Have no experience with the washers so can't comment but as for the vacs - so true....can't stand the damn thing....was cross at the previous Miele for only lasting 6 years before falling apart but would have it back in a shot rather than this awful, cumbersome, fally over, NOISY, badly designed Dyson! Anyway, back to topic.....
 
Well I just cant stand those who beat about the bush. To me it works or it dont.
I can now proudly say my household is a Dyson free zone since I got rid of ours a few months ago. Total waste of space and im glad for it.

Just to clarify though my posts do come across as being to the point but half the time I forget to add those smiley face things that seem to remove any hostility, Maybe one day il make more effort with it :)

Miele, still pleased with mine but only use it for restoring old vacs and a quick daily vac session. For the a really deep clean u just cant beat any pre 1993 Hoover Upright.

Sorry back to topic .....

R

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Wow it would appear from here that

the Dyson Contrarotator is going the way of the 1948 Launderall! Quickly.

Death by implosion in only two? three? years?

Their main claim was the two drums, take that away and you have a traditional front loader, thats all folks.

I wonder if his trouble started with the mechanical complexity of the machine OR its execution by getting it manufactured overseas?

What do the owners of these machines think about that?
 
I think that these machines have been built very well compared to other machines nowadays, however not as good as the money paid for it! About £900-£1000.
Miele price lol

If mine gives up the ghost when ever, i ain't going to get it repaired.

I'd rather get a new one like a hotpoint aqualtis when the new ones come out with the steam function, 9kg, iron aid etc in silver. If not the LG steam 1400 spin 9kg in silver, which i like a lot at the moment. (it also won on gadget show, beat the gorenje and moon)

What do others think of it? Like David (2drumsallergy).
 
2drums

what do you think i mean? As I asked, is the machine not able to do what it is designed to do, if Dyson are stopping the contrarotation.

It seems such a waste of the main feautue of the machine if it is made to work the same as a standard front loader!!
 
Aquarius1984

It is a disgrace that Dyson made all this fuss about their 'amazing' contrarotating washing machine, charging people so much for it when they could choose a quality Miele machine and now they are stopping the MAIN feature of the machine - contrarotation.

My AEG Lavamat of course does not have this and there is no way you can compare the two but it only uses 42 litres of water to wash the load, the Dyson though yes much bigger, takes a much larger amount of water.

If I had a contrarotator I would like it to be contrarotating as that will be the reason why I bought the thing as my Dyson DC04 I bought it as it doesn't lose suction (so they say) I have to say that the suction is at a very good level even when it is full up. It would be like moving the cyclone techology away from the machine and putting a bag.
 
Hey aeg03

yeah it is a waste if you have the contrarorator off! That's the main feature- what the price and fuss is about!

Ur right!

If mine does break i'll get a new one, maybe LG (steam) as i've had a good record with my lg wm1220fd 7.5kg 1200 spin!
 
2drums. yeah the LG is a good machine. Don't get me wrong, I like Dyson products but James Dyson and his marketing team always make such a big deal out of their products and charge so much for them - As you agree with me the contrarotation is the main function and it is 'stopped' by the engineer- I cannot believe it.

I would like to take them to court over it if I could as they would have sold me a machine that is not fit for purpose and what is up with the availablity of the drums? Shouldn't Dyson be making these for years to come.

I lokked through their web site at the accessories page and saw for the 'Clear' and 'De Stil' models they no longer provide the same colour accessories, thiugh this does not affect the function of the machine, it will be horrible to have a 'clear' model with bits of opague parts here and there.

I could say my Dyson DC04 has a weakness, where the handle goes into the main bit of the machine, there is a tendency for this bit to crack and after this the handle no loner stayed in, which is why I had to change the while ducting or pay Dyson £75 for them to change the parts to the new 'body' I', now starting to see cracks there again. so when using the machine on Lindo, I have to hold the back spine of the machine to prevent the cracking.

This is probably why Dyson changed the plastic used on the handles of the uprights as the original started to crack after a few years.
 
I remember when the dyson came out. I loved how when i saw it on the front of a newspaper! My eyes nearly fel out it was so different!

Mr dyson doesn't deserve the stick some of you are giving, i've heard heaps of horror storys and working electrical retail have encountered the good and bad and in my experience have never had a bad experience my DC14 i WON in a competition for selling vacuums, they gave me a free guarentee too! Has never gone wrong! And its always pickin up after my hairy hound kilo the rottweiler!

Anyway back to what i know best washers, and back to the dyson.

The dyson used a realistic amount of water. Having seen figures as low as 39 litres on some machines at the time, seeing 92litres on the first ones i thought, Nice one, you've actually let it use a realistic amount of water for the load in question so the clothes are washed AND Rinsed properly. This is how you call washing CLEAN not before.

I liked its crazy design, totally reflected me, rebelling from the norm. Rock and roll for me. Edgey rocky styling, tattoos, piercings, total opposite of my 3 older bros. And that effectively was the dyson. Different from you Bosch WFLS & Hoover first6kg models and hotpoint WMAs.

I sold loads of those dysons. I worked very hard to sell them because i believed in them. People liked them over mieles for capacity and speed. Don't get me wrong i sold plenty of mieles ;-)

In short. It had character.

So thats my thoughts on the dyson lol.

I am however. Disapointed they aren't fixing these complex parts that the whole machine revolves around. It should be compulsery.



Darren
 
Yes, the dyson was surely an eye catcher as i remember people saying i wan tone in front of me in currys and comet and then look at the price and get scared! LoL
That's when we got ours!
And yeah Darren the DC14 is the most powerful dyson ever, 280 airwatts, i went along with my gran as she wanted one after using my 5 year old DC07 allergy turqouise. We got the DC14 overdrive exclusive to comet, it's usually around £220-£250. It was on special offer so we got that and picks up everything in one go, too good. LoL and my neighbour also bought it after seeing it in amazement, she breaks vacuums every month and then returns them to tesco (vax, morphy richards) and now she's got a decent one that'll last atleast 5 years due to their free guarantee.
 
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