Electrolux Wave Touch Steam Washer - WARNING

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turboace

turboace

Well-known member
Joined
Aug 19, 2008
Messages
96
Location
Wilmington, NC
Hi All,

Just need to vent because I'm so incredibly mad. I just moved into my new house in Wilmington, NC. Friday late afternoon took delivery of my brand new Wave Touch Medeteranian blue pair steam washer and steam dryer. My moving truck came saturday, and I just got around today to positioning and leveling the washer. I got it perfectly level, and turned it on. It asked if I would like to run the innitialization cycle. I did. It then proceded to fill make this horrible noise and start to tumble. I thought I heard water dripping or flowing, but wasnt sure if this was just the sound of the new machine or what. Seconds later I had my answer as I was standing in a puddle. The water was not from the supply hoses or from the discharge hose. It was leaking out of the bottom of the cabinet between the pedastal and the machine. The cycle was just about finished and it pumped some into the drain and the rest I soaked up with towels before it made it to the wood floors in the kitchen.

I called Altantic Appliance in Wilmington and just a few minutes later had a call from an appliance repair service and they will be out in the morning. I'm just totally pissed off. I wanted to do laundry. The propane company finally got out this morning and converted the dryer from natural to propane and I was ready. I just got madder and madder and so I called Atlantic Appliance back and told them I wanted a new machine that worked, get this one out of here. Of course, they told me they coudlnt do that, they had to follow the manufactureres protocol which is to have a repair tech come out and check it out. Bogus. For $4173 I want to be able to do laundry. ARRRGGGGHHHH!

Thanks for listening, keep you posted.

Andy
 
Sorry for your pain

I will say that I have been in this position before and it is the reason I will never deal with Sears again.

Keep your chin up and give them a chance to sort things out. Remember, nothing worth having comes easy.

Malcolm
 
"Did you get pedistal for your unit?
And did the delivery guys installed them?"

I know exactly what happened... and It's NOT Electrolux's fault...

Anyway, Electrolux is starting to create their image in the US. I'm sure they'll do their best to solve the issue.

Actually, I understand you frustration, but I don't think it's a case to replace the whole machine as (maybe) a very simple part was damaged during the installation process and it can be fixed easily.

Unfortunately most of the delivery guys have never touched an instructions manual or missed the text comprehension classes.
 
I can understand your fulstration

but does not matter what sum you paid 4173.00 or 9000.00 that will NOT guarentee that any machine will run the first time it is plugged in. A lot can happen to a machine in shipping . Wires do break and come loose. Things are missed at factorys. I have many times paid 50,000 and more for washers dryers folders and flatwork ironers that did not operate when first turned on. To expect any company to replace any machine that does not run on first try with out giveing them a chance to make the need fixes is unreasonable.Most will go to great lengths to get service tech there very quickly usually ahead of others in cases such as yours.
 
My worst fear

Is that the shipping bolts were not removed! This can cause major destruction of a FL. At least on the ones we sell at THD (LG, GE, Maytag, Amana). Our delivery men/installers know to remove these, but often customers will buy a floor model or one out-of-stock and neglect to do this. I ALWAYS explain carefully what to do and show them where the bolts are, and make them promise to read the instruction manual before doing anything. Unfortunately, other store personnel don't do this resulting in machines being returned with the most horrible torque-maligned damage imaginable.

I hope-hope-hope this is not the case with your machine.
 
Fixed

The tech was out today and discovered there was a hose from the drum to the pump that was not seated nor clamped tightly.

Yes, got the pedastals. I MADE them install the machines onto the pedastals in my laundry room. Then, once the machine was on the pedadastal anout one foot from where it is going to go, I watched them remove all the shipping bolts. So, must have been a bad day at the washing machine factory in mexico.

Anyway its fixed. Ill report back on how it works next week after I get back from family torture, oops, I mean christmas, in chicago. I had to leave right after repair man to catch my flight.

On another poor QA/QC note, while I was trying to avert my stare from the hairy washer man's plumbers butt, I looked at the time on my new electrolux wave touch icon double oven. Guess what? I noticed that there are several burned out lcd segments. Guy is going to order part and come back. Ugh.

View attachment turboace++12-23-2009-18-03-36.jpg
 
post production test cycles ?

doesn't E'lux USA run a post production test cycle on each unit before storage/shipping ?

Miele (but not only them) does. I remember my old W780 came with a card where each technician signed that the machine was ok on spin/heat/fill/timer/board/pump tests

Floor appliances in stores often seem already used (some water left inside) because of these tests

Having that E'lux pair such a price they should do too ....
 
E'lux image in Europe

Thomas they have better to recover their image here in Europe too. Since they purchased AEG and Zanussi, these brands lost the image (and the quality build) they had in the past.

Just yesterday my sister's freezer compressor broke after only SIX years. Not to mention the junk plastic parts. Her 7 y.o. DW has the cutlery basket replaced with a 23 y.o. one coming from our old Philips DW .....
 
Favorit

THat's why i decided to retire and leave Electrolux. a few years ago.

And the sad is that Electrolux had to do that to survive, just like any other brand.

The word now is "programmed obsolecence". Things are made to last only a few years and force the consumers buy new products. it makes the market wheel spin.

And as you can see, everybody's doing the same.
 
post production test cycle

Larry,

I mean a test run before the machine will leave the factory.
Mistakes are embedded in human nature, but they must be solved before the product will arrive to consumers.

After leaving to E'lux 4000 USD ( more than Mieles and SpeedQueens) one really doesn't wanna be a beta-tester of their production lines reliability.

Unless they think to be the Microsoft of appliances ... *LOL*
 
Programmed obsolescence

Thomas,
BSH (Bosch/Siemens) does the same (e.g. bearing "melted" in the outer tub). But they now have much lower prices than they had in the past, when they were comparable to miele.

E'lux Europe is playing a dirty game : AEG Lavamats frontloaders still have prices comparable to Mieles, as they had in the past when they were like tanks. Take an AEG dryer and a Zanussi one : the only difference is the price. The same applies to their "euro" toploaders.

So I hardly can believe that american E'lux is not playing even a dirtier game .... expecially when I'm thinking of the Affinity WITHOUT coin trap
 
Not all FL'r machines has accessible coin trap

One thing I can say is that front loaders make you check all pockets, zip, zippers and close snaps.
And I do believe that machines are tested before they are shipped for quality control.
 
I'm really sure all of the machines are water tested before they are crated.

At least the Brazillian Electrolux does that. 100% of the machines are tested, not only a random sample.

And as far as I know, the same happens inside all Electrolux plants around the world.
The test is very simple and it doesn't spend much time or waste water. there's a system that fills the machine with a ruge water pressure (thick like a fire hose) and at the same time the fill solenoids are also tested using the same pressure found in ordinary homes.

the machine agitates for a few seconds.

the same hose sucks the water while the machine drains using it's pump and finally a 20 seconds spin at highest speed is done while a very strong blower blows warm air to help evaporating the remaining water That's why it's normal to find some water or wet parts when you uncrate the machine and some models come with a big silica gel bag in the drum.

the system is also able to test multiple solenoids (like bleach, softener, spin rinse injector and drum cleaning sprayer, hot, cold by opening and closing them sequentially 5 or more times according to the model and its configuration.

the whole test doesn't take more than 50 seconds and up to 20 machines can be tested at the same time.

By the end of it, all the water is filtered (to retain any debris) and reused to test more machines.

Testing a front loader is a little bit different, but used the same concept.

------
Paralel to the water test, there's another:

Randomly, 10 machines per lot are taken out of the production line and runs a full cycle with a sample load and detergent, the same way it would happen in an ordinary homem then it's completelly disassembled and each of the parts are tested. the reusable parts (those that won't show any sign of being used) are sent back to the production line or, according to the model, the machine is reassembled and sold or raffeled to electrolux's employees or goes to any of the charity programs.

1 machine every 10 lots goes to the "crash test" lab and "abused" until the first part breaks. Some machines run non stop for weeks, loaded with an special mineral powder to simulate the hard water and sprayed with salted water to simulate regions near the ocean. and exposed to "tanning" lights and random impacts simulating many years of use.It helps discovering what will be the first part that will be "profitable" to electrolux LOL.
During this test, they intentionally don't use a computer or the machine's data port to select the cycles. they are mechanically selected and the lid is open and closed to simulate the loading and starting of the machine.
the only difference is that the machine drains into a tank and the same water is pumped back when it fills again.

-------------
I believe two situations that could have happened with your machine:

1) The production line manager have been drinking too much "José Cuervo" and deliberately decided to skip the test. (only the manager has the authority to change the production line steps and the computer never let a machine escape from the test due to human error without stopping the whole line and sounding a very loud siren.)

2) The plant director have been drinking even more "José Cuervo" or sent a bottle to Hans in Sweden and he sent back an order to skip the tests.

3) Jose Cuervo has nothing to do with it and it was an isolated case that happened during transport (after many years, I hardly believe this could happen with a drain hose, but who knows)
 
Does NOT matter how many test they go thru at the factory

NO mfg can contol what happens to any machine in shipping. That is were the most problems are caused. Just because they leave the factory running perfectly does NOT mean a thing. In moving any machine wire vibrate loose, hoses do too. It just happens and can and does happen on ANY thing shipped.

Our new ironer put in 2 months ago did not run when first turned on, Due to a bent door saftey switch that got bent in shipping it just happens..

sudsman++12-25-2009-13-41-9.jpg
 

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