First Review of Maytag Neptune (Samsun)

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Have you considered the Kenmore HE4t? It’s also the same machine w/ a few variations in the cycles. Kenmore always seems to cater to the customer a little more when it comes to the cycles, and Sears will let you return it hassle free within 30 days if you’re not satisfied (I love Sears, that’s my favorite store!). For a while they would let you try the HE4t for up to a year and return it hassle free. You may have a hard time returning something to a small mom and pop store.

Jeff
 
Thanks for Input; But No Thanks to HE4t

I am locked into a purchase with Lowes, as I purchased the Neptune through them and they are agreeing to an return/exchange. That, of course, eliminates the HE4t. In addition, you know how trying to make a decision can really drive you wild! I am now comfortable with getting either the top-of-the-line Duet or the comparable Kitchenaid machine. My decision will be finalized by the cost difference between the two units. If I don't get any discount on the Duet, the Kitchenaid would look like the winner.

Aside from the above issue, I had considered and eliminated from contention the HE4t back when I was doing my initial search. Two reasons: the Sears salespeople explained to me the difference between the Duet and He4t. Somehow, I felt more comfortable with the Duet. Other reason: whatever machine I purchased, I wanted to get a total of 5 year warranty. A purchase from Sears would require at least $300 extra to get that coverage whereas the coverage from other places would cost about $100. Now I know the argument that Sear offers more than a warranty and I will concede that. It still comes down to if you purchased something that cost $1,100 (cost of Maytag Neptune), it would seem reasonable to spend $100 to insure for 5 years. To spend $300 to insure for five years seems less reasonable.

Having said that, I applaud Sears as their sales people really are on the ball! For anyone trying to get up to speed on what is available in washers, I would recommend that Sears be Stop #1.
 

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