Fix or replace Bosch Dishwasher SHX68T52UC/09

[parunner58]

Last night when the dishwasher beeped, when I opened it instead of the blast of steam and hot air, I was welcomed with cold and dripping dishes. The display showed "call for service" and error E:09. I went on the Bosch website and E:09 is the "E09 There is a heat pump internal heater fault/error. Reset power to breaker for 30 seconds." I reset the breaker and ran the Express cycle and got the same result. I them went to the service screen and called and got no answer. did the online setup for a service call and the soonest they can come is February 2023. The other repair company out of Tampa(90 minutes from my house) listed had a a few bad calls filed with the Better Business Bureau. On both the service said $160 for the call visit and then $16 dollars every 6 minutes plus parts. I then did a search on Bosch dishwasher service and got an Angi's list company. They called back and left a text message last night saying they could help us. Their service fee is only $59 and are coming 1/9/23 to check it. On searching for new dishwashers, they may be in short supply based on what I want which is the same one or equal model of another brand.

 

[DADoES]

 
P/N appears to be 12008381 for model SHX68T52UC/09.

Bosch Parts Finder

Here's it directly from Bosch 12008381 Heat Pump BLDC, TP3, w/Hose Clamp, Motor Suspension Strap

Or another source 12008381 Heat Pump

 

[combo52]

Fix or replace a Bosch dishwasher

Hi Mike can’t really begin to advise without more information such as how old is this dishwasher what did you pay for it? Have you spent any money on repairs before?

It sounds like you’d like the dishwasher so I would probably in general look into fixing it

We don’t work on Bosch dishwashers, so I don’t have a Lot of good information for you. We do seem to see a lot of breakdowns with him. We turn down 5 to 20 calls a week on them. And in spite of their popularity, many companies still don’t wanna fool with them.

And generally they tend to be more difficult to do serious repairs on but it seems that all dishwashers are having a lot of problems these days I really don’t have , a recommendation for one that’s fool proof.

John

 

[parunner58]

Sorry John, we bought September 12, 2016 from Lowes here in Davenport FL. My one sister had one and when the heater went on hers, she just replaced the whole machine.

 

[combo52]

Fix or replace a six year old Bosch dishwasher

I would try to talk to some experience, Bosch repair companies in your area and ask them with this would likely cost to repair. It’s a common enough problem they should be able to give you some idea and then make your decision based on that.

I should’ve asked how many loads a week you’ve been washing in it, if it’s only two or three per week, it may be worth fixing, or if the cost is reasonable if you’ve been running it once a day, I would tend to consider replacement, but again, it depends on the price of the repair and how quickly you can get a replacement dishwasher it might be worth fixing.

I had a customer a month ago pay $550 to fix a four year old whirlpool dishwasher that only cost $500 to him. It was worth it because I had the parts and could do it immediately and he didn’t have to go through the trouble of waiting and buying a dishwasher. You have to make the ultimate call .

John

 

[mrlaundry1011]

Yeah heat pumps problems are quite well-known for Bosch made dishwashers, probably the only real common issue they have. I’d say it’s worth it and it wouldn’t put me off buying one again (currently own the Wi-Fi serie 2 range), if it did fail I’d try and replace it myself

 

[parunner58]

Hi John,
We run it 3-4 times a week. My one buddy gave me a link and his says the pump/heater is about $250, Glenns link says about $107. I will see what the repair guy says on the 9th. The dishwashers I am looking at are roughly $1100. This one was $1100 back in 2016. Right now, it runs and washes at the temp of the water heater, just does not get the water 160 degrees for the condensation drying a Bosch does. So I can deal with that for a few weeks. Just air dry over night or get the dish towels out.

 

[lowefficiency]

>> We do seem to see a lot of breakdowns with him. We turn down 5 to 20 calls a week on them.
>> And in spite of their popularity, many companies still don’t wanna fool with them.

Statistically, I bet some of those folks had units covered by recalls. At least in the past, Bosch was offering some nice incentives to buy new rather than repair.

 

[DADoES]

 
Always better to buy new instead of repair ... keep the factory production lines going and landfills filled!

 

[combo52]

These dishwashers do not actually have a heat pump to heat the water, but rather have a heating element built into the pump.

I have heard that there are dishwashers built in the world that actually use a compressor and a heat pump cycle to heat water.

If I knew I would get a whirlpool product if for no other reason, it’s a large union plant in Ohio, which is run on 50% wind energy right at the factory.

But energy wise. It would be better to try to repair this appliance if you can.

John

 

[appnut]

The official name for tis style of water heatig is inline watr heating or flow-through water heating.

 

[chachp]

We had the same error on ours about 9 months in...

 

<span style="font-family: helvetica;">Our heater/pump was replaced via our home warranty so I don't know what it would have cost to fix it.  However, I watched him do the repair and while he did have to pull the machine out to get to the right side, it didn't look terribly difficult to do.   Seemed kind of plug and play.</span>

 

<span style="font-family: helvetica;">I did some research on these issues and from what I read a common cause of this issue is from using high sudsing dishwasher detergents.  I'm sure that statement will spark some chatter here but it's what I read.  Supposedly the very sudsy water going through the in line heater causes it to work harder than it needs to and in some cases is responsible for these failures.  I think I was using Cascade pods at the time and they are pretty "sudsy."</span>

 

<span style="font-family: helvetica;">That repair was about 4 years ago and it's been fine ever since.  I've moved to a dishwasher detergent that does not suds and haven't had any issues since.  </span>

 

[appnut]

Ralph, since I acquired my Bosch, I've not forgotten you having to have the above-mentioned repair and the most likely cause of. I remember numerous times when I'd have foam choaking water circulation in both my Kenmore Elites. And I've used the Bosch-suggested brand since day one--Finish Max-in-1 (typical daily loads) and Finish Quantum (for extremely heavy soiled loads). For most loads, I also squirt a little bit of Cascade Gel in the door for the prewash--which is 7 minutes long for Auto amd Speed 60 cycles and 10 minutes when 1/2 load option is selected.

 

[jerrod_six]

When my Miele DW was new the pump kept having faults so the technician replaced the pump. I took pics of the pump and inside one of the water outlets that was open and I think you can see the heater coil inside.

 

[logixx]

I'd replace the heating pump myself with the help of a (useful) YouTube tutorial, of which there are plenty of.

 

[henene4]

Replacing the wash pump

The hardest part will be getting it out and back into the cabinets.

Since this is a machine WITHOUT Zeolite/CrystalDry, the recommendation by Bosch is not the best way to replace the pump.
You are supposed to basically remove the entire wash tub, which makes changing and fitting the pump way easier, but in itself is a pretty involved process.

The "hacky", not engineer approved but customer service used procedure is pulling the machine, removing the right side panel (2 screws I think), remove the electronic control board from its place (either unplug completely or just partially and then swinging it out of the way).
Then - while tight - you can remove the wash pump through the narrow gap.
Fitting the new pump can be quite fiddely, hardest part being positioning the hose retainer clip correctly (5mm/0.25in distance).

A skilled technician can do that repair start to finish in 15min, even a novice wont take more than an hour.
Even though everything is keyed kust keep making pictures during disassembly and reference as needed during reassembly.

 

[parunner58]

Update: Today the guy is coming to install the new heater/pump. The total for parts and service is $329.00 I don't think that is a bad price. For the guys here, the repair guys is quite nice looking Latin.

 

[chachp]

 

<span style="font-kerning: none;">For the guys here, the repair guys is quite nice looking Latin. </span>

 

<span style="font-kerning: none;">Did the part get replaced and how is it working?  Might you break something else on the dishwasher the get the cute repairman back?  HAHA</span>

<span style="font-kerning: none;"> </span>

 

[parunner58]

UPDATE: Yesterday the tech came and replaced the pump/heater and it's back to working perfectly again.

I would love to have him return. He was a Latino Bear cub with some fur showing out of his slightly unbuttoned work shirt, tight black jeans. LOL