GE service sucks!

[vacuumfreeeke]

I purchased a stainless steel GE Convection Microwave (counter top model) back in October of 09. The brand wouldn't have been my first choice, but I couldn't find any other countertop convection microwave at a real store. I got it from Lowes and it was about 300 dollars. It was not some cheap 40 dollar toy from a discount store. Imagine my surprise when I was cleaning it the other day and discovered there was a HOLE that had been burned in the wave guide cover inside the cavity. I haven't abused the appliance, and it's not even a year old! I called GE, and they confirmed that it was indeed a serviceable model (versus replaceable) and that it was still under warranty. They set up a service appointment for today between 1 and 5. I stayed home all day to wait for the guy to come, instead of running errands that needed to be done. I got a call at 2:30 from the service tech. He told me that he would have to charge me 80 dollars if he came out. He said that the warranty wasn't a year, but only 90 days, so he would just mail me the part and I could install it myself! The last time I checked, I wasn't a certified GE appliance technician! I was floored! I called GE back, and the 4 people I talked to at the 1800 number told me that my machine DOES have the 1 year warranty, the tech lied to me but they didn't know why he said that. They said they would look into the matter and get back with me. I still haven't heard anything. Now when this part comes in the mail that I have to install myself, can I sue GE after I get electrocuted and die? Will THEY pay ME 80 dollars since I have to now fix my own appliance under warranty? Will they reimburse me for the time since I wasted my day waiting for a service tech who refused to come? GRRRRRRRRRRRRR.... I'm so mad. Just had to vent...

Stay away from GE.

 

[toggleswitch]

OMG.

I got a new DW, defective out of the box.

MONTHS went by with it unfixed, unitl I started yelling, after 5 attempts to service it failed. I insisted on a new one.

Good luck.

 

[mixfinder]

GE Afficiando

I am very fond of my GE appliances. I have been purchasing an extended warrantee on my Profile fridge. The freezer basket brackets cracked letting the freezer contents land on the floor when you roll out the drawer. Called GE to learn the only thing covered by my extended warrantee is the compressor with no labor or diagnostics so a service call would be $180.00. I won't be renewing the policy.

 

[mtn1584]

Sorry but...................................................

I can most assuredly tell all of you that GE has the best factory service in the NY/NJ/CONN Tri-State area. I have never in all my years of buying appliances have had a problem with GE Service. I would continue to buy their kitchen appliances not only for their price and looks, but also for their OUTSTANDING SERVICE..I am sorry to hear about the bad service you recieved. For me the worst offender in my area is SEARS SERVICE, THEY TRULLY SUCK!

 

[westingman123]

I must say

I've had GREAT luck with GE service. Now I feel lucky, indeed. Hope it works out better for you.