good old Sears, strickes again....

[bleacho]

simply went in to purchase an ordinary fan. Customer service was horrific, and offensive, to say the least. When asked to speak to the manager, he sent an hourly worker to me, and asked what the problem was. I simply wanted to show the store manager what exactly it looked like through the customers eyes- poor disconnected associates carrying ipads to check out customers; huh- tried to get one to ring me out, to no avail. provoking associates that just didnt seem to care- associates taking their breaks in the patio department, sitting under the canopies, complaining how long they had to work till that night..
Called customer service corporate. they took my information. still waiting almost two weeks for a response.. so sad.. they apparently dont care.. Ive decided to put it behind me. heres my letter back to corporate..
hello,
I am writing back to you in reference to the situation i had in your sears, yonkers, ny store.
Unfortunately, today, 7/8, i have still not heard from your district manager, or any other representative from the corporate office. ( i will say she did leave me a message on 7/4, stating she would call me back. I returned her call at 8:30 am on 7/5 with my name and number. not a call back.)
I am amazed that as a customer, no one really seems to concern themselves with us, the "little people" the consumers, that patronize your stores.
Thinking back, over something as ridiculous as simply wanting to purchase a fan, a lousy fan, which should be a simple transaction, turned into such a degrading experience for me, and then wanting to share that experience with you; i thought someone would like to know- perhaps be a bit more conscious of what good customer service really means?? Does Sears really care? my perception is absolutely not..

Therefore, i will assure you, no more shopping at Sears. In addition, being president of my condominium, i am sure to get this experience out to my fellow neighbors, and ask them to pass this situation along..
I will Blog, tweet, linked in, any other public way i can get my experience out to my peers; my fellow consumers, on how I was serviced , and followed up with regarding my experience..
Westchester county, is an affluent county-certainly not a place where we have to compromise being treated with dignity, and respect..
We have many choices

With fond memories of how it used to be

 

[wayupnorth]

Yes, they stike again

I was just reading that the COMPANY owned Sears, oops sears, the new look, no caps. They are closing in the Aroostook Center Mall putting about 80 employees on the street in northern Maine. Seems all thats left for sears are individually owned stores that have their hands tied and talking to a previous owner of one said they bleed you constantly and all their crap is not worth it.

 

[danemodsandy]

Bleacho:

Uh, you've put this post in three different forums.

Just FYI, that's not cool here. The moderator will undoubtedly take care of it, but try to place your posts in appropriate forums, okay?

 

[whirlcool]

But you would think that with all this so called Service they have people would be running away from them like mad. But then look at this:

 

[toploader55]

Steve...

I have been repeating to myself over and over these days...

"Lower your expectations".

Nothing is the same, People are not the same, and it's not worth getting your Blood Pressure up for crap you can't control.

Rarely anyone cares anymore.

 

[tomturbomatic]

That figure for Sears Holdings includes KMart, I believe.

At Kohl's you can't find a register without a miles-long line. If you try to shop in an off-peak hour, there will only be one register open. It's just easier to shop Bean, Lands End and other places online. The physical stores can bitch all they want about losing sales, but they stopped giving service long ago. It's bad enough to have to hunt for merchandise, but then to have to waste even more time in line makes the whole trip a bad trip.

 

[yogitunes]

You know, and it's not just Sears or any other place for that matter, anyone can have bad experience....good ones as well.....or a matter of both, one persons good faith is another ones downfall from the same place....

I wonder, are the associates at Sears having a good laugh at you right now, no consideration or apology from corporate, thinking about all your wasted effort, time, gas, and good will, to do them a favor of shopping in thier establishment?...

how does this make you feel?.....as any store or business can get a reputation of good or bad, that same effect works here in AWO....what you say, how you say it, and how you conduct yourself or actions reflects your reputation here, amongst members and friends.....

we expect things like this from buying on Ebay or Craigslist, theres scammers and people who like to play "games"....and get their jollies from making fools of people and seeing how far they can go with it!

once, it's a mistake, twice, coincindence, three or more, pattern be yours GIRLFRIEND!

Fortunately......with the addition of "ShopperSquare", Robert has instilled a few rules, one being members who scam or play games with other members in the use of our exchange of machines and purchases will not be tolerated........

there is also not to be any degrading or vulgar language and such to or about other members.....last night after you posted this thread three times, my email flooded of its existence.......they felt it fell more along the lines of you being a hypocrit to complain of wrongdoing, when YOU yourself make a practice of doing it to others.....

In case you forgot, and for members who are unaware of one of many situations to a few other members, by this member "bleacho".....

follow this link if you will.....reply #24......

Bleacho/Steve wanted a machine from a thrift store to which I drove about an hour to pickup and purchase for him......to which I did, got it home and cleaned it up, thru several post, and many emails, we made arrangements to meet on a Saturday morning at 10AM, in Trenton,NJ....over an hour ride for me and him, a half way point if you will.....to exchange this machine to him.....Friday night all was confirmed on email, he also had my phone number.......Sat morning I drove to the location, and sat there for 2 HOURS, waiting!, and waiting, and waiting!.....finally gave up and set off for home......only to read my email, that he sent 45 minutes before our meet time, he is sick, and wont be able to make the meet...........in fact I never heard from him again, he never made any attempts to get this machine from me, and basically hid from AWO for a while........NO calls, NO apology, NO compensation for wasted time, NO attempt to actually get this machine from me....and YOU expected WHAT from Sears?

this machine did find a home with Steve/Toggleswitch....we exchanged it at the 10/10/10 Wash-In in DC.....where I found out that "bleacho" has done similar things to a few other members as well.....

so you see.....I can't believe he is ranting about Sears, or anyother place......when he practices the same as them......

Unfortunate that this happens amongst us members......but I don't want to see this happen to another member the way it has happened to me and others......I hate that I have to warn members to be cautious of dealings with other members...

to any member out there, if this is why you joined, to deceive us, do us all a favor, and stay away!

Had to have it.............

Had to have it........couldn't live another day without it! probably from the Sanyo lineup, but really similar to the bigger GE.....kinda a MINI-ME of larger machines...a lot of options for a little portable, several cycles, temperatures, and load sizes....hot and cold valves for permanent...

www.automaticwasher.org

 

[Unimatic1140]

I do not appreciate having to moderate a thread because it has been posted three separate times in three different forums, that is near the top of the worst things you can do around here.

The original post is now deleted and will this topic will not be allowed back.

Thank you to everyone who marked the threads as offensive to alert me of a problem.