HE3t teardown...My misery-Your entertainment

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Joined
Jan 6, 2018
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9
Location
Cortez, Colorado
On a recent thread about the quality of modern appliances, Launderess and others bemoaned the fact that they don't make 'em like they used to. I didn't add anything to that thread as I like to have more to say than just "Amen".

So here is my example of modern junk. When we moved here, Dennis gave me permission to get the most "bling-bling" washer available at the time, saying something about "Malama aina" which means care for the land. So I got the super stingy HE3t from Sears Kenmore.

Over the course of the last year, I've noticed that it makes a strange knocking sound at the lower spin speeds, the sound goes away at the higher speeds. I chose to ignore the sound. The other day I was looking at things more closely, I noticed that there was play in the tub; by jiggling the tub back and forth, you could recreate this knocking noise I kept on hearing. It felt to me like the tub had come loose from the spider that holds it to the shaft. The only way I could prove this is by tearing the thing down.

Now let me just say that it galls me slightly to even have to consider this procedure on a machine that is not even three and a half years old. It is just Dennis and I so its not like its doing laundry for one of the huge Catholic families that Maytag used to feature in their ads....

So I tore the f#*&ing thing down today, which is not how I wanted to spend my sunday, but I took pictures so my friends here could enjoy.

I started by removing the top.

4-22-2007-15-02-24--partscounterman.jpg
 
So I get it all apart, and it is not glaringly obvious to me what the problem is. The tub is securely attached to the shaft and spider. There is some rust on the surface of the bearings, but they feel smooth when I turn them and I don't feel any play there.

There is a spot on the shaft that looks a bit worn- I cannot tell if that is the problem or not.

4-22-2007-15-16-47--partscounterman.jpg
 
Yes Richard this is the same as the Duet and the Dreamspace. Other than this (major problem) it has been a good machine and I would be spoiled to go back to a machine that spins at a pathetic 600 rpm.

I need to get on the phone with Sears as the main tub has a twenty year warranty (which includes the spider and shaft) and the rear tub shell has a ten year warranty (and the rear tub includes the bearing). I would really like them to send me both pieces. If I had to buy these out of pocket the tub is $510 and the rear tub shell with bearing is $330. Don't know if I have the emotional energy to deal with Sears today. In the meantime here is the obligatory cat picture featuring Bruno

4-22-2007-15-38-1--partscounterman.jpg
 
I knew this wouldn't be easy....

So I decide I am not putting this back together with only one new part-I really want a NEW bearing as well as a basket. So I call Sears hellish 1-800-Fuk-my-Home. I tell the little bimbo there that I need these new parts and that my owners manual states that these parts are under warranty. She tells me that this is not Sears warranty, but Kenmore's warranty. WHATS THE BLEEPING DIFFERENCE! So I call the special Kenmore number. I tell the guy whats up. What does the dumbshit do? He transfers me back to the Sears parts number where they tell me that they cannot help me and that I must call Kenmore again. I cannot believe that Sears hates it's customers so much! So I dial the fricken Kenmore # again. This time I am told that they will cover those parts under warranty provided that I pay a Sears service tech to come take a look. So now I have to pay a service tech even though I am a service tech! So now I have to sit here with my washer in a million pieces until May 1. So Sears warranty isn't worth the paper it is printed on.

I am tempted just to put the machine back together, cancel the service call and just run the damned thing til it blows up.

I may go down to the local Sears store and make a little scene...

What do you guys and gals think?
 
junk it, and get a frigidaire

forget about sears, or Kenmore warranties.. the company has gone down the drain.. had an elite dishwasher that i paid 1200 bucks for.. simply not washing well.. because its been two months, im out of the 30 day unconditional warranty.. so i know wht youre going thru..
tech coming tomorrow. why? no clus the thing is a piece of junk.. tossing it away, or thru a Sears window. they can have it.. im dont with that company...
not a sears but a Kenmore warranty.. GIVE ME A BREAK!!!!!
buy your next thru someone local.. small business..at least they look at you in the eyes..
 
Small Business!

I bought my LG combo through a small business and I got screwed with the warrenty. I was so surprised but they don't even want to know me now. Now I want to get rid of the machine and the next time I will go through a bigger business. You take a chance with whatever you do.
Peter
 
Hmm

Everyone loves a Frigidaire FL, seems like.

I already love mine (it came with the house I just bought) mainly because I was able to very easily "modify" the water level....hehehehe. No stingy-ness tolerated here! :)
 
F@#$ Sears

Go with an LG. Got mine through Best Buy and love them. Also had a Frigidaire FL for several years and had no problems. Only got rid of them because the LG's came out.
I gave up on Sears and Kenmore YEARS ago with their lack of customer service and crap appliances. And you don't even want to go down the WhirlyTag, MayPool or whatever they are calling Maytag these days...I'm sure I'll hear it from everyone, but appliances are just like cars, if you want a good one, you certainly don't buy an american made or american engineered one!!
Thanks for the fun and cool picks!!--James
 

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