HE3t teardown...My misery-Your entertainment

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F@#$ Sears

From my experiences I would stay away from LG. If they are working they are great. But if you need it serviced you are screwed. I am currently looking to sell my LG combo at this time. At least with Americam appliances you get better service and get a better warrenty.
Peter
 
My dad's Duet is getting to the point where it will only tumble in one direction! It'll go closkwise, stop, start going the other way about a quarter turn then reverse to clockwise again! Kinda annoying, it also has a bad habit of filling for a only a few seconds for the final rinse, I've started using the soak to wash. then the drain and spin cycle, the another soak with downy, then a drain and spin, seems to work, but it is ANNOYING!!
 
Gosh,

I think your pictures are much prettier than the disassembly film on this machine.
And Bruno, too!
Every brand has its down sides, but three years? Those bearing seals shouldn't be letting any water in at all the first ten, minimum.
I've had very good luck with Miele and LG, but am over here in Europe - American LG must be staffed by in-duh-vi-duals who couldn't get hired by Sears, er, Kenmore, er, Target.
If the water consumption in a vintage machine is too high, I guess you really should go with a Miele. Never mind all the bling-bling - get the simplest one you can. They are all built to the same high standards.
Good luck and keep us informed.
We've got our fingers crossed for you.
 
I say keep calling Sears/Kenmore service and complaining until they give you what you want just to make you go away. Sometimes it takes a while, but the water-on-stone method really seems to work.

Then, when you get your parts and they're all installed, I suggest you go down to the Queen Ka'ahumanu Sears and throw a high-frequency screaming fit. If you can manage to bitch-slap a salesman or two, even better.

Trust me, honey, you'll feel better!

veg
 
Sorry

I hate to tell you after all of the labor you have put into this but.....I may have been a very simple fix. On the back of the machine at the top is a round vent cap that attaches to a vent tube. If the vent tube has became loose or if the cap is off, then it will allow the tub to smack the tube at low spin speeds. I purchased Duet at Lowes for 500.00 several years ago and it was missing the cap and it allowed the vent tube to slip and become loose. When it did I noticed just what you were experiencing. It was a super easy fix and has worked fine since. Hopefully you can remember how to reassemble it.
 
David it looks so much more

complex than my Bendix yet it just does the same thing. But I can tell if that seal isn't water & vapor tight the bearing will fail in a year with regular use. So even if it is something else that seal still needs to be addressed. And it should be addressed by Sears.

David, I was told these machines are like razor blades to work in once you get them open? Is that true??

jon
 
I have no intention of taking NO for an answer.

Of course I should have known that Sears would do ANYTHING to get out of thier warranty obligation. I agree with Veg that the water on stone method may be the way. However I am NOT going to bitchslap any of the salespeople-I used to work there; they are my friends. In fact was greeted with a hug by the department manager on saturday (she must be desparate for employees!) So will try to use whatever warmth is in that relationship to get the problem solved.

Just a few comments about my working at Sears: I took the job at Sears appliance dept. knowing that I would hate it and not be there long. I did need a job pronto, and most employers here are hesitant about hiring newcomers. The small family dealer I worked at in St. Paul would sell me appliances for 10 percent above cost-Sears gave me a lousy 10% off this machine. Sears did turn out to be a hellish place to work. The people I worked with still gripe to me about how horrid it is. What shocked me was the complete disconnect between sales and service. As salespeople, we did not even have a phone number to the service department right here on Maui! All we could do to help people with problems was to give out that damned 1-800 number.

I wanted to try to deal with this today, but had a coworker come over from Honolulu, so I actually had to WORK ALL DAY (Veg, can you believe it). Those Oahu boys are a little more under the thumb than I am here on Maui. Should be alone tomorrow so I can take care of my business during company time, the way it should be.

Buying a new washer is not really in the family budget right now, besides I just want this one fixed. If Sears will not help me with this I will put it back together, run it til it really blows up, then go out and get the cheapest plastic tub toploader I can find.

Jon- The machine was not at all like razor blades- I have coffee machines that are deadly that way at work. It was not EASY to take apart. The teardown took about an hour and a half, while I could take apart a direct drive machine in less than half that time with one hand tied behind my back.

wash&where- I wish it was the vent cap. The tub definately has this strange play in it, which the new machines don't have. I wish this was the problem.

Lawrence- I do still have that Calypso. Veg and I played with it while he was here and it did seem to work. It is still sitting under the mango tree, covered with a tarp. Perhaps I need to take another look...

Austin-Just what Maytag are you refering to? I hope not an Epic! I wish I could lay hand on a nice pre-1990 Maytag. Heck, I wish I had that Thor-O-Matic I found for Robert in St. Paul last summer-then I would have a machine that WORKS

Just for fun- A picture of Veg and I under the mango tree with the Calypso

4-23-2007-22-37-29--partscounterman.jpg
 
Greg-No I have not tried that yet...I will try that later today.

Steve-Yes, it is funny how they do so well, in spite of themselves. I really cannot believe how they treat people once they have the money.

Here we do not have a great deal of choice in appliance dealers. We have Sears, Home Despot, Lowes and a local dealer called Hamai. I did try Hamai, but they weren't all that nice and I know plenty of local people who will NOT deal with them. You could make business with a dealer on Oahu and have Young Brothers barge your stuff over, but why spend your money on another island? We buy Maui when we can to keep the money on this rock.
 
David, Greg is right. We have had to tighten that nut on the big pulley when we got knocking noises, but once tightened, it seemed to stay tight.
I wonder if the cat could walk around in the tub like one of those hamster ball things?
Best wishes,
Tom
 

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