Help me fix this dishwasher

[kate1]

The dishwasher in my home is a Whirlpool W10431031A. It hasn’t worked since I bought the house from my dad. I had assumed he had tried getting it fixed and it was just dead so I was planning on replacing it when I could, this is apparently not the case, he never had any service technician out to look at it. I just tested it, I got it to fill once on the normal cycle but then it did nothing after that but it did drain when I cancelled the cycle. I couldn’t get it to even fill testing the other cycles and then the normal wouldn’t fill trying it a second time. It does attempt to drain when you cancel. The control panel clicks as it thinks it’s progressing through the cycles and lights up like normal. Where should I start? Can I potentially fix it myself, do I need a tech, or is it just dead? I know it’s less than 6 years old because it was purchased after my youngest was born and I thought Whirlpool made good dishwashers so I feel like it shouldn’t be having this problem.

 

[kate1]

I don’t know if it’s helpful but here are pictures of the dishwasher

 

[DADoES]

 
Just to say, W10431031A is a part number for something (maybe the user manual), not a dishwasher model number.  The model number tag is affixed to the side of the tub (usually the left), visible when the door is open.

 

[combo52]

Newer WP DW Problem

Hi Kate, if you remove the lower kick panel there should be service information folded up there that may help you figure out what is wrong.

If it has sat unused for a long time you may have a stuck main pump motor.

John L.