Help With Miele W1918 Drain Pump

[wardmatt]

Hey guys! Need some help with my Miele W1918. It started flashing that there was a problem with the drain pump. I tried all the simple steps with no success so opened her up. It looks like the pump power cable clip has been damaged (see photos). Could this be the cause of the issue? I also found the brass colored piece at the bottom of the machine. Could this be relevant to the issue? Finally, now I have the pump out of the machine, how do I test to see if the pump is working. Thank you!

 

[wardmatt]

EDIT: I took out the pump and tested resistance. It comes in a 7 ohms. Videos I have watched suggest it should be much higher, but I don't know if 7 counts as broken. Ideas please? TIA

 

[launderess]

Not many here in group have much experience with Miele appliances. Now and then some of our European members poke their heads in and may spot your query.

 

[gizmo]

Brass colored piece is a bracket / clamp / mount to hold a water inlet valve in place.

It was probably dropped there during replacement of a water valve, if it has never had a valve replaced then it was dropped there at the factory.

 

That smashed connector on the pump connection - that looks like damage from failed or weak shockers. When the shocks get tired, the drum jumps around more and bangs into other components and breaks them.

 

Is your pump 120 Volts or 240 Volts? If 240, I can measure something similar and let you know how many ohms it is. If 120, an American person could do the same for you?

Can you post a clear picture of the whole pump? I think Miele pumps are fairly generic - the front housing with the coin catcher inside will be unique to Miele, but the back half, the motor and impeller, is often a generic European pump. You might be able to swap in a replacement back half?? (much cheaper than genuine, quality will be the same.)

 

Your photo is hard to make sense of, it is so zoomed in on the connector, but it looks like the white cover has broken off the pump?? To be worth testing, that would have to be undamaged. You can test the pump simply by applying the required voltage (AC 240V or AC 120V) to the pump terminals, with the pump removed from the machine. I'm not going to tell you how to do this, if you don't know already then it really isn't safe for you to proceed. This is lethal voltage you are dealing with. Please take great care.

 

 

[launderess]

Miele largely sources pumps for various appliances from Hanning. IIRC for W1918 would be Hanning EW, T-Nr 4251 170 (120V, 60Hz)

Then you have this: https://appliantology.org/topic/62750-miele-w1918-washer-will-not-drain/

From above link apparently even low a 4 ohms may be considered normal.

Miele used American "clothes dryer" connection for W19XX series washers, that is 120v/240v even though barely nothing in washer besides heating elements requires 240v. Pump is 120v but IIRC does need a neutral connection, something pure 208v-240v usually wouldn't.

If connectors are smashed due to damage caused by tub movements failing to be controlled by (worn) dampers, then OP needs to sort out shocks as well.

See also: https://www.automaticwasher.org/cgi-bin/TD/TD-VIEWTHREADM.cgi?88410_4

Very long story short is Miele no longer stocks new parts for W19xx washers from Germany. Whatever stock left in USA warehouses is all they've got and pumps are NLA.

Plan "B" is to find NOS or even used parts from other sources such as online. Just take care of voltage and frequency.

Early on Miele sourced pumps, timers and other bits for washers, dryers, dishwashers, etc... with 120v/60hz for things sold in North America. Thus same part for something sold in Europe or elsewhere may be of no use as will be 208v-240v/50hz. Depending upon part and function frequency may not be an issue, but voltage most certainly will.

 

[wardmatt]

Thank you so much! Both of your comments on dampers make sense as it does make a lot of noise (like the drump jumping around).

The pump is 120V.

I've attached photos of the pump. I found the white cover attached to power cable. I was able to detach it click it back into place on the pump.

Thanks again!

 

[wardmatt]

Update: I guess there wasn't a good connection in the washer after the top came off the motor. I just reinstalled it and it is working

THANK YOU!

Now just to find replacement dampers. The only ones I see on Ebay for the W1918 are in Australia, weirdly enough. About $100 a pair (incl shipping).

Thank you again.

 

[launderess]

That's you sorted. Well done!

Check Miele USA's part website or call them directly. Shocks may still be available for your washer. Otherwise they are common enough that can be ordered from Europe or elsewhere.

 

[wardmatt]

Found some in the UK for about US$40 shipped

When they arrive I'll be getting a pro in to fit them. Not idea how to do it given that the W1918 is welded on 3 sides!

Thanks again for the help. That's twice this website have saved me $$$.

Matt.

 

[gizmo]

I don't know the W1918 but older Mieles used to open at the front for servicing - amazingly easy to do, after removing some bolts the whole front panel hinges open like a door. If the w1918 is the same it should be easy.