"Hoover Can Handle It"........ I Think Not!

[MrX]

You're entitled to a machine that's fit for purpose. If it can't wash 8kg of clothes without burning out the motor then it's clearly not.

I would suggest that you demand that they replace the machine with an inverter motor version. Accept nothing less.

To me it just proves that Candy (trading as Hoover) are still as crap as ever.

 

[samsungfl]

To be honest I think its just a design flaw on my model, an incorrect motor. The machine itself is a great piece of kit which is built well and is quite heavy , which is why im slightly resisting them give me one with an inverter motor on, they have less programs, So I may as well let them keep fixing it for a while and before the guarantee runs out I'll get the Miele!

 

[MrX]

Just be very careful that the motor doesn't catch fire!

 

[samsungfl]

Video!

Thought I'd do a vid of how it sounds now! - Not too healthy at all! Usually theres no motor sound when you turn the drum until it goes past distribution speed!! As you can hear theres a huge diffrence now!

Richard

 

[aeg03]

Why don't you post a video with the machine going then we can see what u are talking about.

I always thought that when My AEG does Spin Rinse with a large load it was always a strain on the motor because sometimes the motor makes a weired noise when the machine does a spin rinse with a large quilt inside but the motor has been fine and is coping well.

Obviously something is wrong with ur machine, it may well be something with the electronic board if this motor is also smoking.

The fact you cannot do a full load is not good, smaller loads continuously does not do the machine any good.

 

[samsungfl]

I agree! But if I wash large loads the motor simply just cannot cope with it which i think is quite appauling on my part! Obviously Hoover/Candy havent thought enough about the motor on this model, because when you wash a large load, or even a small load of towels for example, it struggles to start a tumble, this is also the case when it ramps up to 1600, really has to force itself, thats when it starts to spark, which is very audiable sometimes. Or another example is when the machine is unbalanced it dosnt make it to 1600, just goes as fast as it can which is usually about 1500!

However like I say, Hoover are not likely to replace the motor on this machine with one capable to work such a large drum, they will just replace it with the same one which will have the same problem! Therefore I am going to let them keep replacing motors for a while, and before the guarantee runs out I'm going to get a refund and we are going to get a Miele! I'm in the process of telling Hoover this, that if it goes wrong again I'm going to get a refund because this design fault is simply not acceptable and something I know wouldnt happen on a Miele washing machine which have been engineered and tested properly and to a level I find is great!

I have been looking at a Miele washing machine to get, and the one in my link below isnt too far out of our budget so I think I will stick with this one! However is not this one, I do liek the 1400 version, with the controls on the top however this means I may have to have the machine sticking out too far as it is underneath a work top!

http://www.miele.co.uk/Products/Features.aspx?pid=99

 

[aeg03]

Hi Samsung. Would u ever consider AEG? Its not exactly premium but its worth a try, I'd like to see if this machine lasts with you. Miele are very good, will def buy this in the future if our AEG goes wrong, But I would find it hard as I love the Spin Rinses in my Aeg Lavamat and the Water Jet.

 

[aeg03]

That Sparking thing u mentioned reminded me of an Indesit we had from 1996, it lasted 5 years but the motor used to spark when it wash washing and I could hear it. When had the light off and was looking under the machine nearby you could see all this sparking underneath the machine when it was washing lol

 

[MrX]

They can't just install an AC motor on a machine with a DC motor as the control module would also have to be changed.

Remember, that an AC motor is a variable speed drive. The control module varies the speed by changing the frequency of the electricity that's being supplied to the motor.

Speed control on a DC motor's completely different. Speed is proportional to the voltage supplied. The controller in this case is not unlike a dimmer switch.

AC Variable Speed controls are quite sophisiticated solidstate electronics and they do impact on the cost of the machine.

I suspect if you had gone for the version with the AC motor you'd be really happy with the results.

It's a pretty bad design if the machine can't turn its own drum.

Candy never cease to be unimpressive.

When they specified the motor they would have known exactly what torque is required to rotate the drum with a full load of wet laundry. They should have ordered a motor that was capable of providing that level of torque reliably.
If they didn't they shouldn't be designing washing machines or any appliances with moving parts.

 

[samsungfl]

mrx : Thats my point exactly! And thanks for the explanation about how the two diffrent types of motors work! A big help! I really dont understand why they have put a motor on it that cant turn the drum properly, utter crap! I'd of been much better of with a 6kg Beko, like my neighbour has, Ive used it today due to the Hoover is out of order so to speak lol and it runs so much smoother and quieter in comparision to the Hoover, and the Beko is two years old!!

AEG03 : I dont think I would try and AEG just to see how long it lasts to be honest, Ive already had a machine from the Electrolux group ( Zanussi), and even though AEG usually work differently, they are still mostly the same inside! My Cousin has the machine in the link below, and whilst its a good machine, these newer ones work exactly like how my Zanussi did! Which is a bit of a turn off!

Thanks for the comments!

Richard

http://www.aeg-electrolux.co.uk/node146.asp?ProdID=3759

 

[MrX]

Well, we had a Hoover (Candy) condenser dryer a few years ago and it was the worst device I've ever used. Truly woeful machine. I wouldn't go near Hoover with a barge pole these days.

The Hoover Vision machines seemed to be a new departure, however I'm not reading good things.

The Aqualtis on the other hand seems to be getting rave reviews and is working wonders for Hotpoint/Ariston's reputation.

 

[aeg03]

Samsungfl. That's so true. Iguess im jus lucky thay my 2002 AEG has slightly differnt programming from the Zanussi's.

 

[samsungfl]

Yeah! If they were still like how they were then I'd probably buy one! AEG and Zanussi are just far too simular for me nowadays! Miele seems the only way forward lol!

 

[chestermikeuk]

Wow!!!

Hi Richard, sorry to hear about the Vision issues again, what model number is it??? Have sold lots in the last few months and getting very good reviews, no probs yet...you mentioned in another thread about altering the spin speed while its spinning, I wonder if anything to do with that?? its one thing to do it on an old Hottie, I would imagine a different kettle of fish on a machine like this...just a thought!!

Mr X, glad you are enjoying the Aqualtis, the new 9kg 1600rpm in white is really selling well, where are you "Not Reading Good Things" about the Hoover Visions?? did you mean the washers or the dryers??

 

[samsungfl]

Yeah its quite suprising that I'm having so much trouble! I too have been reading good things about my model LOL! Its been fixed this morning and the engineer has put on another brand new motor!! And he has let me keep the other one so pics will be up later in the day lol!

The new motor sounds good so far, however I'm not getting my hopes up because it could go exactly like the other one! Touch wood it dosnt though!

Thanx for all your comments guys!

Richard

 

[MrX]

I've just read a few reviews of the Vision HD washing machine online on various shopping sites that seemed pretty poor. E.g. faulty doors and stuff!

Yeah, I have to say im very impressed with the 8kg 1600rpm Aqualtis

What's the 9KG like?

Any major changes?

 

[MrX]

Suggestion for going forward with Hoover.

1) Write to Hoover's Marketing Department (on paper, not by email)
2) Explain that you trusted the Hoover brand, loved the product etc and are now really really disappointed and that you've been put off Hoover for life.
3)Explain that the machine's specified to be capable of washing 8kg of laundry.
4) Explain that it clearly isn't able to do this and outline why you think this is the case i.e. the motor is not the correct rating to be able to turn a fully laden drum.
5) Explain that you will be taking this further e.g. to BBC Watchdog, Which? Magazine etc.
6) Say that the only remedy that you will accept is a full refund of the purchase cost of the machine or a replacement with a different model. Explain that you are unwilling to accept a replacement with the same model as it clearly has a design fault and that you want one with an appropriately rated motor.

Quote the purchase price, where it was purchased and all the model and serial number details.

Also, send a similar letter to the retailer that you bought it from. Remember that you contract is NOT with Hoover. However you can usually expect that they will resolve a problem to avoid bad PR.

You can force the retailer to resolve the situation as they are legally obliged to sell you a product that is capable of doing what it claims to be able to do and that is of merchantable quality etc.

Seriously, you should take this all the way as it's ridiculous just writing off several hundred pounds on the basis that Hoover have screwed up a design.

 

[MrX]

Address:

Hoover Ltd
Pentrebach
Merthyr Tydfil
Mid Glamorgan
Wales
CF48 4TU
Phone (01685) 721222

 

[samsungfl]

Thanks for the info there mrx! I agree with you I should take this matter further, because I do love that machine, not had one that washes and rinses like it before ever so its a shame! I'm going to write to them and tell them that if this problem occurs again I'm simply going to demmand a refund because whilst its a great machine, the hassle of a new motor every few months is a bit much for me!

Motor pics coming soon! Its larger than what I thought as well now its plonked right infront of me LOL!

Richard

 

[samsungfl]

Motor Pics... Looks quite deep on reflection when I think about it, bigger than the 6kg Zanussi motor which is a plus I supose lol Maybe the first two were in a faulty batch :S?