"Hoover Can Handle It"........ I Think Not!

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Well, we had a Hoover (Candy) condenser dryer a few years ago and it was the worst device I've ever used. Truly woeful machine. I wouldn't go near Hoover with a barge pole these days.

The Hoover Vision machines seemed to be a new departure, however I'm not reading good things.

The Aqualtis on the other hand seems to be getting rave reviews and is working wonders for Hotpoint/Ariston's reputation.
 
Samsungfl. That's so true. Iguess im jus lucky thay my 2002 AEG has slightly differnt programming from the Zanussi's.
 
Wow!!!

Hi Richard, sorry to hear about the Vision issues again, what model number is it??? Have sold lots in the last few months and getting very good reviews, no probs yet...you mentioned in another thread about altering the spin speed while its spinning, I wonder if anything to do with that?? its one thing to do it on an old Hottie, I would imagine a different kettle of fish on a machine like this...just a thought!!

Mr X, glad you are enjoying the Aqualtis, the new 9kg 1600rpm in white is really selling well, where are you "Not Reading Good Things" about the Hoover Visions?? did you mean the washers or the dryers??
 
Yeah its quite suprising that I'm having so much trouble! I too have been reading good things about my model LOL! Its been fixed this morning and the engineer has put on another brand new motor!! And he has let me keep the other one so pics will be up later in the day lol!

The new motor sounds good so far, however I'm not getting my hopes up because it could go exactly like the other one! Touch wood it dosnt though!

Thanx for all your comments guys!

Richard
 
I've just read a few reviews of the Vision HD washing machine online on various shopping sites that seemed pretty poor. E.g. faulty doors and stuff!

Yeah, I have to say im very impressed with the 8kg 1600rpm Aqualtis

What's the 9KG like?

Any major changes?
 
Suggestion for going forward with Hoover.

1) Write to Hoover's Marketing Department (on paper, not by email)
2) Explain that you trusted the Hoover brand, loved the product etc and are now really really disappointed and that you've been put off Hoover for life.
3)Explain that the machine's specified to be capable of washing 8kg of laundry.
4) Explain that it clearly isn't able to do this and outline why you think this is the case i.e. the motor is not the correct rating to be able to turn a fully laden drum.
5) Explain that you will be taking this further e.g. to BBC Watchdog, Which? Magazine etc.
6) Say that the only remedy that you will accept is a full refund of the purchase cost of the machine or a replacement with a different model. Explain that you are unwilling to accept a replacement with the same model as it clearly has a design fault and that you want one with an appropriately rated motor.

Quote the purchase price, where it was purchased and all the model and serial number details.

Also, send a similar letter to the retailer that you bought it from. Remember that you contract is NOT with Hoover. However you can usually expect that they will resolve a problem to avoid bad PR.

You can force the retailer to resolve the situation as they are legally obliged to sell you a product that is capable of doing what it claims to be able to do and that is of merchantable quality etc.

Seriously, you should take this all the way as it's ridiculous just writing off several hundred pounds on the basis that Hoover have screwed up a design.
 
Address:

Hoover Ltd
Pentrebach
Merthyr Tydfil
Mid Glamorgan
Wales
CF48 4TU
Phone (01685) 721222
 
Thanks for the info there mrx! I agree with you I should take this matter further, because I do love that machine, not had one that washes and rinses like it before ever so its a shame! I'm going to write to them and tell them that if this problem occurs again I'm simply going to demmand a refund because whilst its a great machine, the hassle of a new motor every few months is a bit much for me!

Motor pics coming soon! Its larger than what I thought as well now its plonked right infront of me LOL!

Richard
 
Motor Pics... Looks quite deep on reflection when I think about it, bigger than the 6kg Zanussi motor which is a plus I supose lol Maybe the first two were in a faulty batch :S?
 
Hi Richard.

Sorry to hear about your machine. Lets hope its third time lucky!

I also am not impressed with Hoover!
As our everyday dryer we have a Hoover Vision HD 9kg Sensor Condensor dryer. Its pants. Its never worked properly since the day we got it.

First of all the drum is to large for the cabinet and everytime it rotates its hits the water container and so you get a constant very annoying knock/scrape as it hits it.

Secondly the sensor drying only works on the lower heat setting. When you put it on high heat it stops and says its ready well before the clothes are dry. Infact they are still quite wet when it thinks they are dry. For some reason on lower heat it works perfectly.

The third thing is that the door seal leaks. The steam condenses on the glass door and runs down over the seal into the bottom. Because the door seal leaks you get a regular drip of water running down the front of the machine. I have to put a towel underneath to catch the water.

Overall.....NOT IMPRESSED with Hoover!

Mark
 
Ahhh! Thats a shame your not getting on with your Hoover Vision Dryer! It shouldnt be making all that noise and leaking! :( Personally I think Hoover have tried to jump the game as it where too quickly producing really large capacity machines just to get a better sales pitch!

Hopefully it'll be a third time lucky case with mine but im not getting my hopes up yet! Just putting it through its paces more then usual to see how it handles!

Richard
 
Samsung you mean Candy. Remember these are Candy produced machines. Candy were never really that good so not like Hoover is going to be much better if they are produced with Candy parts and particularly the Vision being made in Candy's italian factory, its just poor design.
 
Yeah I know their made by Candy but I go on what the badge on the my washer says, which is Hoover. Also I can only only comment on the washer side of things here, but I wouldnt call the Hoover Vision a bad design, despite the motor trouble Ive had with it I'm still quite determined to keep it because of the outstanding wash and rinsing results it produces. Inside its made quite well now Ive had a look underneath which is quite reasurring so I am willing to keep it, although the motor issue is an annoyance.

The engineer who has been out to my washer also has said hes had no problems with these models so far. However this is not to say I'm okay with the motors burning out so frequently, jus trying to state fact that the Vision's arent completley bad designs!

Also an update : I've been running the Hoover alot since the motor was installed yesterday and all is well so far ( Touch wood!) Its great, now when you turn the drum, there isnt any sound at all, which is how its supposed to be lol

Richard
 
The Hoover engineer would say that. If a machine's motor could not handle the load it was intended for then it is down to poor design.

If this motor gives you problems down the line then there is definatley something wrong with the machine, only time will tell.

I can wash small loads, big loads, the machine spins full of water to do its spin rinse and I have not encountered a problem with my AEG Lavamat which was bought in 2002 apart from the silly thing spinning sometimes when its not balanced.

I really hope ur machine has now been fixed good and proper. If it has a problem after this I would not accep another repair myself. Good Luck with it.
 
Speaking of Hoover machines...

A neighbour had a Hoover 'Nextra' delivered this morning, and the delivery men removed the external packing; also flinging away the corrugated plastic noise absorption panel that fits underneath the machine.

This panel is very flimsy, and on first glance certainly appears to be a piece of rubbish but I know better!

So I legged it down the stairs and spoke to the guys, and they retrieved it from their rubbish pile in the back of the van. The neighbour thanked me.

I've seen this happen far too often, so I insist that any new machines are delivered to me as they left the factory - in the packaging.
 
Hoover packing

Yeah installing a Hoover Candy machine was always a bit of a pain because of that panel you have to tip the machine on its side and fit it with the sticky bits they supply, also pull out the polystyrene blocks inside the machine. No good if ur not fit and cant tip a machine over and bring it back upright lol.
Steve
 
I noticed that to when ours was delivered! Certainly not an easy task tiping that beast over - weighing in at 86KG from the manual, even I needed a bit of assistance lol!

Also, the vid below shows how it sounds now when you turn the drum better, its like a 100% improvement compared to the other video hehe! :) Lets hope it stays that way, and dosnt try setting itself on fire again LOL - I also noticed that on the old motor, down the sides the metal has turned a burnt black colour, must take a pic of that hehe!

Richard

 
Looks like the Hoover isnt to stay!

Washed an average sized load in the Hoover today and to my amazement and sheer disappointment it started creating that burning smell during the main wash and cut out ! Only 4 days into it being repaired! I'm quite horrified to be honest, I think there is a serious fault somewhere and I cannot be the only one experiencing trouble with this model! Its also pathetic that the engineer cannot pin - point why this keeps on happening, personally I think they know what the problem is but there keeping it under wraps because it will cost them too much money!

First thing tomorow Hoover/Candy will be getting a not so pleasant phone call! - Im tottally appauled!

Richard
 
Ohhhh

I see its the Vision VHD8162?? I wonder if its the Heater circuit?? does it start to smell at the end of wash or start of the heater coming on?? can you tell, It may give the engineer more information to make an informed decision!!!

Sold a load of these and had no probs thankfully, theres always a chance of a rogue machine , but you dont want it to be yours etc...

What you need to do is have all the service information before you in date order, and go through how many faults / calls you have had with this machine, is it the same fault / or is it developing "NEW" faults etc...

Best of luck, Mike
 
yeah your right, the vhd 8162, its definatley not the heater circuit because it heats up without any trouble, it seems to be that after about 45mins or so into the wash, the motor gets far to hot and starts producing a horrible smell, then after that it cuts out.

The engineer tested the pcb e.t.c on Thursday when he came and apprently it was showing no signs of fault, seems the motor is just not right for that machine, the other one which he let me keep has burn marks on it! This will be the 4th call out to this machine now so Hoover/Candy must realise something is up!

Richard
 
Why has this saga gone for at least 3 threads each containing 40 odd posts when it was obvious after motor 2 was installed there were major design faults and you should of had insisted on your money back and bought another machine from some other manufacturer?

I understand this post will probably generate resentment to me but come on! This kind of tomfoolery on Candys part is just mockery to you, the customer.
Why are you letting them take the mick?

Candy have produced total rubbish over the past 10 or more years now under the Hoover name and its shown/showing no signs of getting better.

Get the cash back and put the money into a reputable companies bank account such as Electrolux group/Miele/Asko.

I work full time and 4 call outs is completly unaccepatble to me, thats £120 and the rest - in wages that a consumer could potentially lose over this issue.

Surely enough is enough?

Rob
 
If they give you any trouble - go to BBC Watchdog. They deserve a PR disaster for this one!
 
BUMP

Hey Richard.

Whats been happening with the machine lately? Has the motor completly gone again? Did you contact Hoover?

Mark
 
Hi Samsungfl

I am absolutely shocked that your machine has broken again! It's about time you put it right with truth but strong words with hoover that i would like my money back or the 9kg washer. (my suggestion)

Good luck>>>>>
 
Well I think were finally getting somewhere! Had a long conversation with Hoover today and they agree that something isnt right, they wernt too argumentative however they just wanted to send a another engineer down to put another motor on which no one was happy with! So on friday, One of their "more experiened" engineers will be coming over to look at it, because we want an explanation as to why these motors keep burning out, its actually quite bad when you look at the old motor (4 month old!) it is all charred and burnt down the sides, now I think it must of been extremly hot to burn metal like that!

Also, I've researched the model of motor which is on my machine, and I was quite shocked to find out that it is made for a machine of 6-6 and a half KG of dry laundry and a 1600 spin! Not 8kg's! So going on this I do not see how they are going to rectify this problem because they cant really change the type of motor that goes into it due to the mounts on the outer tub e.t.c, therefore I dont think the Hoover will be staying! Hopefully we will get a refund and take our custom elsewhere because quite frankly I wouldnt touch another Hoover unless it was my only option, whether its a 9kg super silent model or not!

Richard
 
Hey Richard

Sorry to hear you're still having problems. As I've said before I couldn't be more pleased with my 9KG induction vision and after singing it's praises two friends have now bought the same machine and are also extremely happy - one of them replacing a 9 month old aqualtis that had two memory boards replaced.

Had a look on the net and it doesn't seem that anyone else has reported problems with this machine online so I wonder if something else is causing the motor to burn out??

Hope you get it sorted, whether that be a replacement machine or a refund.

cheers
 
Yeah Its a big shame! The engineer who came and "fixed" it last Thursday also thought something else could be causing it to burn out i.e, the control boards giving it the wrong voltage, so he tested it all and it was showing all the right voltages! Also theres now the fact that I know the motors designed for a 6kg machine so it makes sense why it keeps burning out really! Its like putting a small engine on a big car, it wont work very well lol!

I'll be intrested to see what they say on Friday because I dont think they will addmit to the motor being too small, it would cost them too much money and with the way they seem to avoid building their machine properly sends alarm bells ringing that they wont recall the model and change the motor!

Also I dont' like the way the suspension handles the drum it can really go mad making the drum crash into the cabinet of the machine!!! Does your 9kg model ever do that or is the suspension better?!, however wash and rinse performance wise it is great but their design thought needs some SERIOUS thought!

Richard

 
Zap!

I don't think there is a problem with the motor on these machines it can quite comfortably handle the 8KGs and i've sold a few of these now they have been trouble free. The fault must lie somewhere else to keep burning it out. Are u sure your electric supplys ok Richard lol you've dun in a Samsung a Zannussi and the Hoover now all in a short space of time
 
Very suspect. My hotpoint snaps and crashes into the cabinet when it finally decides to spin!!! Drives me mental.

It makes me sad to see hoover in that state. I kind of wish candy aqquired the brand and stopped making things under the hoover name. They have managed to be consistant at making problematic machines in the last 10years!! lol.

I hope you get it sorted richard, it can't go on for much longer, stop wasting your time and get another machine! I think u'd ave been better keeping the zanussi:D lol.

Darren
 

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