"Hoover Can Handle It"........ I Think Not!

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Zodawash : Well after having used the machine its pretty clear it cant handle an 8KG load of washing, it struggles to start tumbling with only a few towels in. The engineer has tested the voltage supply coming from the pcb e.t.c and it all showed fine, also what I couldnt believe is that the engineer said that I should only wash one towel at a time! :S:S! I think they know theres something wrong with the machines personally.

Darren : Yeah it makes me sad to that the hoover is like this! Its really disheartening! And theres no way I'm having a 4th motor put on for the same thing to happen again! Esspecially when the third one has only lasted 4 days without fault! So if all goes well we will be having a refund! Also whilst the Zanussi didnt last very long, it was never a potential fire hazard like the Hoover is hehe!

Richard
 
One towel!? Are they serious?! Maybe thats the safest it can handle without bursting into flame!? In all seriousness, thats not what you want! What would you like to replace it with given the choice?

D
 
I know! The one towel theory is crazy! Me and me mum just looked at each other and I told the engineer thats total rubbish! He also said that because its got a bigger drum, dosnt mean it can take more washing, its so the performance is better! However the manual states that the machine's maximum dry load of washing is 8kg! Which is alot if u ask me lol so I'm sure theres a reason why he keeps on with the excuses!

For a new washer : Me and my mum have been lookin at the Aqualtis, they seem quite good and the reviews are good so it seems like not too bad an option! We were planning just to settle with the 9kg Hoover but Ive read a few not so good reviews about them! One in particular having 3 call outs in under a year which is a bit worrying considering the hassle mine has caused! lol

Richard
 
That engineer sounds like he's full of poop. talk about makin it up as u go along!!!

The aqualtis's are getting good reviews, hopefully there suspension is better than my hotpoint, as it takes about 4years to balance for a burst!!!!!

I think you'd be best of steering away from candy!!!

D
 
lol dont get me started on that engineer, he winds me up like mad, hes one of those arrogant ones who cant give you an answer either!

Yeah I wont be having another hoover/candy unless I really have to lol! From what Ive seen the Aqualtis seems to balance quite well and isnt so fussy! As we both know after the Samsung experience, its one of the most annoying things a machine can do! LOL Ive seen the tol Aqualtis for such a bargin at £349 I really hope Hoover hurry up and make up their minds about what there going to do about mine!

Richard
 
Hoover

Hope all goes well tomorrow and you get what you need!!! it does sound like its something else thats triggering the motor burning!!!

Have you had any issues with any other electrical goods in your house??
Since the last motor, have you altered the spin speed whilst it was running like you said you had done in the Hotpoint thread??

I dont personlly IMHO think the motor is underrated as we would be seeing / hearing about a lot more machines etc, I`ve had no probs with and of the 8kg & 9KG visions etc....perhaps time will tell..

I do find it strange that certain people bang on about the good old days as if everything was a bed of roses with vintage machines, all the main brands have had disasters of some sort or another during their lifetime,,,split drums, duff motors, bust bearings..and what does it all come down to, probably IMHO companies looking to reduce manufacturing costs anyway possible at a time when the "Customer is Prince Regent" and the "Shareholder is King", and not as it should be!!

Its all down to the bottom line folks!!!
 
No Ive never had any other problems with electrical goods in my house before, the wiring and everything is actually quite new lol!

Well im convinced now that Ive read the spec of the motor thats in my machine that its too small, made for to take 6kg of dry washing! You can tell this when u wash heavy loads it really struggles to strat tumbling, and this is only a few towels were talking about! I dred to think what would happen if you did a full load of towels in it!

dyson2drums : Yeah I hope there willing to do what I say! They probably will, there customer service is actually quite good! About the only thing that is with Hoover/Candy it seems lol

Richard
 
I personnaly think that my AEG 6KG drum looks bigger than the Hoover 8KG drums.

That is so poor that he machine motor keeps burning out. That video of it spinning unbalanced and the machine making all those horrible tapping noises is awful. I bet the suspension isn't adapted to deal with 8kg. My AEG even when it spins out of balance it does not make all those 'metal' noises, the only horrible noise is of the rubber seal twisting up when the drum moves with the inbalance.

With regards to engineers. The AEG engineer who came out (well he was from Service Force)he sais the LG was the brand to go for, well luckily since his visit in 2002 my machine has been fine, he came out to investigate the suspension to find out why the drum used to hit the glass door when washing big dressing gowns.

I think the Hoover machine has to go.
 
AEGO3 : Yeah I have my thoughts about the suspension on the Hoover, it really does let the drum go wild sometimes! And with regards to drum size the hoover drum is massive I must say, after already owning a 6kg Zanussi, Samsung and Bosch, its clear to see that theres quite a diffrence in size!

But unfortunatley I cant really use it to its advantage due to the motor problem! I think it will be going personally! Because like I say despite the washing and rinsing results being amazing, the design fault(s) make it not worth keeping, even lookin at it from an enivironmental side!
 
I noticed the Hoover drum depth is not that much more then my AEG, I measured this, the hoover may have a lightly larger circumference but meaurements from the back of the drum to the glass door is not that impressive.

Only the Dyson which is not on sale had a truely 'large' front loader drum.
 
Well it seems to cope with much bigger loads than my previous machine, the measurements from the back of the drum to the door glass wouldnt be alot diffrent in all honestly because if the drum was bigger in that dimension, it would have to have a larger than standard cabinet, therefore making it stick out in most peoples kitchens... from my observation the drum is bigger than most from where the rim of the drum is, to wehere the holes are at the bottom, its quite deep in that dimension, a bit hard to explain, its easier when you've actually seen it for yourself lol!

Hopefully tomorow they'll agree to taking it away, because its got to the stage where you cant actually use it anymore!, Its a case of " the lights are on.... but no one's home!" Very annoying!

Richard
 
Well Well Well!!!!!!....

The Hoover engineer came today, at 5pm! His last call! So he began by taking the top and back of and started a visual inspection!

He believes that the motor could be too small, which is causing the problems, however the machine now refuses to do anything, and this is because some of the wiring loom is burnt, and the speed control unit, or the "pcb rectifier" have burnt tracks! This has also caused the pcb module to fail! Pretty poor for such a young machine! The engineer still cannot pin point what the cause is, because if the motor is too small for the drum, which the specification does, this would cause the same problem, however if the pcb was at fault, this would also cause the motor e.t.c to burn out, however it was thouroughly checked the week before by the last engineer!

So this engineer has ordered 4 new parts for it! The most expensive ones : The module, the entire wiring loom, the speed control unit, and the motor!

I personally think this is a very huge waste of materials, because the same thing will happen again and I'm not prepared to sit and watch that happen again! We actually worked out that in its short life, its been almost out of order, more than it has been working! So we have called the retailer of which we bought it from, however because its a Friday we wont get a response until Monday I dont think, but they were very sympatheic and they dont think it should of gone wrong so many times either!

It may take a while but I think we will be refunded, and theres been a change of plan!...... My mum wants a Miele! We worked out how much we have spent on washers in the past and it is shocking! At least we'd actually be able to trust a Miele! :)

Sorry about the essay lol!

Richard
 
Done it about once or twice when it was about a month or so old so thats out of the question really. Ive got better things to do than sit and mess about with it lol!

I just want a machine that works, but it seems to be to hard for manufacturers these days! Hopefully a Miele will be filling its space soon!
 
The whole thing seems pretty odd.
I saw the videos of the drum going totally crazy bouncing around out of balance. Doesn't look like a well designed machine at all.

The competing Aqualtis seems to run much more smoothly. There's none of that crazy bouncing and shaking.

I think the lesson we've all learned is that Hoover hasn't improved at all.
 
Hoover

Well I disgree with that, I can (IMHO) only go on what I find from having sold as many Visions as Aqualtis and have had no probs yet, In fact had probs with more Aqualtis with the first batch of faulty door/panel/wiring error code issues, but all these where exchanged swiftly...

I still think its a damaged speed controller which could also confirm the issues with the drum banging about on some of the vids, all it takes is a little diode to overheat and malfunction, a lot of the time its the delicate electronics on these machines that have the issues!!

Lets hop you get the Miele and it does the job!!
 

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