Hoover Vision VHD9143ZD 9kg Washer?

[samsungfl]

LOL Call me Richard! Samsungfl is only my username on here! LOL.

Well yesterday Hoover as planned came to have a look at the washer! At first the Engineer seemed to think that it was so greatly over loaded that the clothes were rubbing up against the door rubber and the excess weight made the motor burn out!
My initial response to this was an angry one as I thought if your going to come here and insult me then you can take your washer!

However after we got him to inspect the washer closer, he realised that unfortunatly the door seal has expanded slightly which has caused the rubber to rub against the drum when the machine is out of balance on spin!- Probably too many boil washes or something caused that he said, I just laughed and said "yeah" because I still dont think that should of happened.

When he came to inspect the motor, I pointed out the weird noises it had been making (loud ticking/grating sound and excessive sparking) and he said, again like the other Engineer he said that this was "normal" but i strongly disagreed as it has been struggling to turn for some time!

Also it turns out that Hoover have said that they have installed the wrong motor on my model of machine, but as its too expensive they are not going to do a recall on the machines as it'd be too expensive, they will just fix the ones which go faulty, with the re-designed motor which hoover have produced which has a larger armature and "considerably bigger carbon brushes" to quote from the enginneer which sounds like a great improvement, obviously though the motor on appearance will not look any bigger as the mounts on the outer tub cannot be made any bigger, the motors just larger on the inside

To sum up, the engineer has told me to still use the machine for very small light loads till the new door rubber and new motor have been replaced, in general I'm quite pleased about that , Not a replacement but It'd be too much trouble and time without a washer to do that really!

P.S Thought I'd get a random drum shot pic in for good measure LOL!

Richard

 

[aeg03]

Have you got any pics of the internal workings of the machine. Have you also got a pic of the motor.

Its such a shame they are not producing models with a water jet in them as I don't like the large amount of water the Hoover uses.

I know it may be odd but I feel low level is better as my AEG uses such a small amount of water to rinse clothes and still achievs a good result with the jet.

I think the high water level looks interesting though but that's about it for me.

How on earch could Hoover (Candy) put the 'wrong' motor in the machine? They are expecting problems, I always thought (off topic) that the motors in Dyson vacuum cleaners were too small for the job, but they cope.

I have seen this vid on tube with a Candy machine struggling to turn the 'quilt' I don't think my AEG or previous Indesit would have had this difficulty, it looks as though the machine really can't handle it.

 

[samsungfl]

I havent got any pics of the inside's of the machine unfortunatly but I can describe it to you the best I can from what Ive seen of it Its roughly the same as a normal machine but the outer tub looks much bigger than normal which makes it look strange LOL, the PCB is mounted on the right side of the machine, I think! but its hard to tell as the components and most of the cabinet have a fair bit of sound insulation padding around them which I was suprised to see!

Yeah the wrong motor theory I have is that they've put a motor in it think that it is strong enough to turn the bigger drum, which it is and it didnt have any problems at the beggining but after some use it shows that they wear out too quick because of the strain it is put under, the service engineer who had a look at mine has put new motors on 6 of my model of machine so far which proves my theory to a point I think

The Candy machine in the vid is how mine has gone, only it dosnt struggle quite as much, however its a lot louder with the weird ticking sound the motor makes now! LOL

I forgot to mention that in my last most that the engineer mentioned the new motor will still be a brush motor, but an AC or DC motor, cant remember which one it is, but the version which dosnt make so much noise, so it should be quieter, I was hoping that they could install an Induction motor onto it but apprently that requires a power transformer as they dont run on 240 volts and that cant be installed on my model. So hopefully the new motor and door seal will be the end of my troubles!

As im writing this it is on now, on a Non fast 30c wash with sensitive care added. Whilst I still have this motor I've had to use the sensitive care button as it reduces the agitation in the wash because, on a normal cottons cycle after its done its load sensing stage of the wash, which lasts about 10mins or so depending on load size, it starts heating and does roughly 14second tumbles and pauses just enough time for the drum to stop swinging and this for the motor in it now is too much and cannot cope with doing that for the entire cotton wash, therefore it overheats LOL!

P.S, I'll try and get a pic of the current motor in it once its been taken out by the engineer

Hope this helps!

Richard

 

[MrX]

It's a nice machine, but it seems to demonstrate that Hoover/Candy is still not too great on the quality control side of things.

It's a pity as it's a nice machine and it could have re-built a reputation.

 

[samsungfl]

Yeah thanks, it is a nice washer Cant fault the way it washes or rinses, other than when you fill it full the water level is a bit wastefull LOL!

personally it seems to be just those two things that need doing on it and ive glad Hoover have indentified this and re-built a diffrent motor for it! There customer care is also very good, phone operators are friendly for once! But the engineers seem to be a bit too quick to point the blame onto you personally!

Richard

 

[aeg03]

I hope the new motor is quieter, its amazing what a new motor can do.

Its a nice looking machine indeed just a shame about the problems uve had.

 

[samsungfl]

Yeah, it should be good im really exited about it too I have a good feeling about it though because before the problems, the motor on it now was quite quiet, just made a humming noise when washing and wasnt high pitched on spin either Didnt screech at all

So it will be intrestin hearing the new one

Richard

 

[samsungfl]

Update!

Hoover came today and installed the brand new "posh brush motor" as I call it LOL! and it is tottaly amazing, such an improvement on the old one which struggled for strength washing and getting up to 1600rpm on spin!

I must say Hoover are so very helpfull with any enquiries you may have and their engineers are always friendly and willing to listen to your problems with the appliances e.t.c and do their best to sort it out ! The call centre is one of the best ive experienced as far as call centeres go LOL!

Vids to follow soon when I get the chance But heres a pic of the drum, with the smaller than usual holes and the "Hydro Dombs!"

Enjoy

Richard

 

[aeg03]

That's brilliant. I'm glad the machine is ip and running. Can't help but think Hoover Candy took that Hydro drum from Miele Honeycombe design.

 

[samsungfl]

Thanks!! Yeah its great now its fixed and working perfectly now I've gotta say the new motor is fantastic! Has the same kind of sound when washing but its a MUCH smoother sound, and the same when spinning - Also no struggling to speed up hehe LOL!

About the Hydro Drum -, yeah I think many manufactures are starting to change their drum designs now! I think Bosch have a machine out with a new style of drum to improve performance

 

[aeg03]

That's brilliant. I have had a good cleaning session with my AEG. I cleaned out the detergent dispenser and also did a boil wash at 95 degress with detergent.

I just want to change the the glass door now as there is that gash from when the machine spinned unbalanced and damaged it. I responded to a Youtube video which showed a AEG with its drum moving strangely, the poster says that the glass door has gashes all over it. How is the Hoover at balancing? Pls let me knoe when u will be putting vids up. Thanks

 

[samsungfl]

Hiya! Vids should be up later on this evening hopefully! Even though my phone camera has a tendancy to annoy me with poor sound and video quality LOL So appologies are in advance!

Balancing - The Hoover I must say is quite good at balancing and is very fair in terms of re-balancing loads if there too unbalanced! Sometimes it can go VERY out of balance and suprisingly the outer tub dosnt hit into the cabinet considering the confined space its in due to the bigger drum, so the suspension on it is quite good I think, Because even when it is as unbalanced as it will get, the machine itself dosnt move an inch !

Richard

 

[samsungfl]

The Hoover At Night LOL!

Got some new videos up on my youtube page now! And just for you, (AEG03)! I managed to get a video of it spinning out of balance, seeing as though you questioned it earlier hehe !

Its currently on a Non fast 40c cycle now at 22:30pm , I'll try and get a video up of it at 1600 rpm!

Enjoy

Richard

http://youtube.com/zanni1431

 

[aeg03]

Hi. Thanks for the Vid for us to see. I have to say that the machine looks like it handles out of balance loads well. It certainly doesn't make all the noise my AEG does when slowing down from the unbalanced spin. My machine is quite disturbing at times.

Cool pic of the Hoover lite up at night, very good.

 

[samsungfl]

Thanks for the complements ! Yeah I agree, considering the size of the machine it does handle out of balance loads well
Ive really noticed now when it spins there isnt much motor sound anymore its more the sound of the drum going round e.t.c

Weird to get used to hehe!

Keep checking my page I'll probably get some more vids up either later tonight or tomorow whilst its on

Richard

 

[superelectronic]

Hurray!

Well, Richard, I must say I was dismayed - if not wholly surprised - when this post appeared but I feel fortified by the outcome! The Hoover Dam is one hell of a washer and I sincerely hope it will outlive the other sorry efforts you've had despite whatever punishing schedule you put it through (are you still laundering for the neighbours or have you graduated to the whole street?).

Nice videos too - it strikes me Hoover/Candy machines have what might become a difinitive sound...will we one day reminisce about it? The basic design has been around nearly 10 years after all and even your new motor sounds similar to the standard range (to my ear anyway). I would agree with your comments about the video quality (rude, I know) - perhaps we should start a fund to send you something more studio grade! Then again at least you ARE posting pics and vids; I feel like such a fraud on here! Not that my Crappomatic 800 Minus is worth watching - it only has two interesting moves: high water level distribution and OOB fast spin - the rest is a real wet weekend...May I ask what is your secret for a rapid machine turnover - or is that too cheeky?

Yay for Hoover and yay for you!

Al

 

[samsungfl]

Punish?!

I wouldnt say the Hoover Vision is punished but it did get used a fair bit when it was washing for an extra 3 people! But like I say the first motor was just a dodgy part unfortunatley, but now its replaced its great! Thats strange you should say it sounds the same, most people think it sounds diffrent esspecially on spin as there isnt much motor sound,more sound of the drum going round now im comparision to what it sounded like before, also there isnt anymore struggling of it to turn the drum, much more powerfull!!

Also I must ask how did you find out that it was used to do washing for extra people? I dont remember posting that on this forum :S??

There isnt a secret for a rapid turn over as u call it and to be honest I dont really like changing machines its just a few machines previous to this have not been up to scratch

Richard

 

[superelectronic]

I can see you.....ha! ha! ha!

Or rather, no I can't. No idea where you live or anything but you definitely mentioned doing your neighbour's laundry somewhere.

Do hope I haven't caused offence in any way.

I shall have to listen more closely...I'm just saying the Hoover/Candy machines seem to me to share a common sound - not so much comparing the before and after...and thinking more about the wash sound than spin. Anyway, I'm pleased it's all fixed and I do sincerely hope you have many washdays to come with this machine. And comiserations for the turkeys. I'm sure you don't punish the machines - just use them well. Once upon a time I could have been accused of doing the same, but not now I'm washing for one (boo hoo - cue violins ha ha!).

Best wishes

Al

 

[dyson2drums]

hi samsungfl

I found where superelectronic found out you were doing your neighbours laundry! You also say it's a beko 6kg & 1400 spin.
Click on the link below and you'll see!
Scroll half way down.

http://www.automaticwasher.org/TD/ARCHIVE/MODERN/2008/15966x10.htm

 

[samsungfl]

LOL Thanks for doing that! I had no recollection of writing that so when superelectronic wrote that I was soooooooooo confused LOL!

Superelectronic : No offence caused dont worry, I was just very puzzled about how you knew that! Thought I was being stalked for a minute LOL!

Thanks again dyson2drums!

Ps. Hopefully more vids and pics of the Hoover coming soon

Richard