Dyson Bashing
Hi aquarius1984,
If your friend had such problems with her washer Dyson would have replaced the unit for her.
There were four modifications to the Dyson washer; a component called the ramp was found to expand due to atmospheric moisture, the door interlock was redesigned, the coin trap cover was redesigned to include a drain spout and finally the operating software was updated to include ContraRotation at the end of the final spin cycle to fluff the laundry. If your friends Dyson was registered with Dyson she would have been contacted to arrange for the FREE installation of the upgraded components.
Incidentally a certain German company considers 5000 hours to be the equivalent of 20 years use. My Dyson CR01 has completed 6323 cycles so I guess it has already exceeded its 20 year design life and it's still running like the day I bought it, so if that's unreliable I would like to see a reliable machine. I was at home when the Dyson fitted the modified parts to my CR01; to install the ramp the gearbox has to be removed, I was taken aback by the strength and weight of the gearbox. It is engineered with the strength of a cars transmission and certainly nothing like I would associate with a washing machine of any make. None of my Dysons have broken down but the CR01 was upgraded free of charge. While upgrading my washer the Dyson engineer advised me that the company operates a fixed fee service charge system on the washers; if a Dyson washer breaks down out of the two year warranty the call out and repair would be £80 no matter what the problem (Four years ago pricing).
Perhaps if you actually owned a Dyson washer you would be in a better position to condemn them.
It saddens me that the Dyson washer did not sell sufficient numbers to justify its continued production, but I have no regrets whatsoever in purchasing my two Dysons, they have given me many years of washing pleasure and continue to do so.
As for the Indesit Moon which this tread is supposed to be about before the Dyson bashing; it is quite clear from watching the video the transit bolts have not been removed from that particular machine. The Indesit Moon uses the same tub suspension as the Aqualtis and I can tell you the Aqualtis does not move at all during spin.
David