Are you kidding?
"I don't know how this could have happened in our home..."
Yeah, me either. If she had her hand pulled down by this machine, it'd be the first thing in history in those indexing machines that got pulled-down and turned over.
Plus, if they're sincere--the kid blacked-out and ended up in the machine--then what's really responsible for this incident?
I feel sorry for the kid, but this is fundamentally ridiculous. I feel sorry for the company, because they'll probably settle to keep things polite.
In the end, it goes to show that yes, there is such a thing as plain-old bad luck, and no, no one is under any obligation to compensate you when it strikes. Just because something unfortunate happens to you doesn't mean that it's due to negligence on someone else's part. It's a very sad story, but I don't see where what happened to this kid is WCI's issue. It's just a freak accident.
Conversely, it's not like a bad parent thing. Accidents happen, and kids of any age have their moments when they're fully engaged in looking for new and interesting things. Sometimes you don't catch them, and sometimes they get into trouble.
I think the issue here is that it's not the parent's fault, not really the kid's fault (if it played out like she says it did), and certainly not WCI's fault. You can't engineer the world to make certain that nothing bad ever happens to anyone due to any circumstance, no matter how remote. I mean, seriously. Are we going to design machines to protect someone from blacking-out now? Maybe pad them so you just bounce off when you pass out? Or, perhaps supply a nice cushion for the floor in front of the machine to catch you when you land? Wouldn't a truly thoughtful, safety-conscious manufacturer think of all those possibilities?
It's an accident, people, and it's sad. But it's nobody's responsibility to shell-out $3 million to make the family feel better when you had an okay washer and an apparently defective kid.