So a friend of mine bought a used kenmore 80 series washer from a local appliance store.
Model 110.20802
Serial 20002990
She specifically wanted a washer with a warm rinse option, and liked that this machine offered that, and a second rinse option.
After hooking up and running a load, we noticed that while on warm/ warm the machine would not give warm rinse? Wash temp works for hot, warm, and cold, but only cold comes out for rinse, no matter where the temp switch is set.
The machine came with a 90 day warranty.
So I called the store, and they said a service tech would call back.. He did and talked to me!
He said that there was nothing wrong with the temp switch that I'll never get a warm rinse! I explained that the machine had 7 position temp switch, that included warm rinse, and that Whirlpool wouldn't put a 7 position temp switch on this model if only three positions could be used.
He maintained that I never get a warm rinse, with or without a new switch.
So here's my question.. Is there any truth to what he says?
And if I order a new switch.. I'm I correct that the part number for the temp switch is 661615.
Also anyone know the age of this machine?
Here's the best pic I can find of the control panel from anther machine

Model 110.20802
Serial 20002990
She specifically wanted a washer with a warm rinse option, and liked that this machine offered that, and a second rinse option.
After hooking up and running a load, we noticed that while on warm/ warm the machine would not give warm rinse? Wash temp works for hot, warm, and cold, but only cold comes out for rinse, no matter where the temp switch is set.
The machine came with a 90 day warranty.
So I called the store, and they said a service tech would call back.. He did and talked to me!
He said that there was nothing wrong with the temp switch that I'll never get a warm rinse! I explained that the machine had 7 position temp switch, that included warm rinse, and that Whirlpool wouldn't put a 7 position temp switch on this model if only three positions could be used.
He maintained that I never get a warm rinse, with or without a new switch.
So here's my question.. Is there any truth to what he says?
And if I order a new switch.. I'm I correct that the part number for the temp switch is 661615.
Also anyone know the age of this machine?
Here's the best pic I can find of the control panel from anther machine
