Please help! We bought another Kenmore full-size stackable to replace one that lasted 15 years and now I wish we had kept the old one! We bought this one used ("returned unused" so they said) from Sears Outlet in Jan 2011. During the yearlong warranty, we had to have it repaired four times because the fins kept breaking off (see pic below - the fins should be twice that long). They break off within a few DAYS of the new agitator being installed. So after the warranty was out, we paid for yet another agitator to be shipped to us and we replaced it ourselves, but of course the fins broke off immediately. We've been washing like this for months and of course it doesn't clean well. I am so frustrated I want to cry every time we do laundry! If we continue this way, we will spend way more than the unit is worth on replacing the agitator. All the agitators but one had a vertical groove along each fin to allow for flex, I suppose, and that's where they are breaking. One did not have the grooves but still broke at that spot. Our clothes snag on the fins, then the agitator dogs sound like they are breaking off (although they look fine to me) then the fins break after 10 or so cycles. I have to file the remaining raw edges down so the jagged plastic doesn't ruin our clothes. I can't imagine this is happening to *everyone* who owns one of these models!! I have done a lot of research and think this must be symptom of an underlying mechanical problem, but I don't know how to proceed. Call Sears and demand that they fix it, even though the warranty expired 8 months ago? Go into the Sears Outlet and have a nervous breakdown during their busiest time on Saturday? I'm at my wit's end.... I wish I could find others who have had this exact problem so I could find out what they did to fix it. Other than cart the entire thing to the dump and try to recover from the trauma!
