Knock Knock, Who's There?

[mixfinder]

I'm Shocked

Two transmissions, once pulley, one spin bearing and finally tech support has decided the brake package needs to be replaced. Since I had requested that initially the service center is crediting the 115.00 paid for the pulley replacement and charging an additional $125.00. I wanted to fix it up because I felt mom would have too much trouble adjusting to a new machine. This one will have been gone so long she'll have to learn it all over again.

 

[qsd-dan]

Oy, they're just blindly throwing parts at problems that don't even exist. The pulley/spin bearings rarely ever go bad, and when they're on their way out, you'll know it in advance!

A shame I'm so far away or I would have been more than happy to have fixed any issues for free, if there were any to begin with.

 

[mixfinder]

There's No One Knocking Anymore

Almost a month later we have the ailing Maytag back home. It is functioning quietly, as it should. It has had one new pulley, two transmissions, one spin bearing and a new brake package. It was the brake package all along so that is the only part and repair for which we were charged.
Mom had a Performa for 12 years. It was a heroic machine but in the end not even holding the tub in place could get it to spin without going wonky. I bought a TOL LAT series washer and went through the agony of getting mom to accept it and remember how to run it since her Alzheimer's makes any change frightening. To that end we decided to repair this machine. Mom has a tendency to open the lid, stop and restart the washer and I don't know of any new top loading machine that doesn't knock when agitating or reset itself when you lift the lid. The only exception is Speed Queen and I am unwilling to pay $659.00 plus tax out of my own pocket. My parents are extravagant when it comes to travel and collectibles but downright cheap when it comes to health or mundane house hold items.

 

[mattl]

Hey, are you calling washers "mundane" on this site???? Come on...

I know you're only kidding, but I'm glad to hear you got your mom's machine back in one piece and operational. Hopefully it will last many more years now with most everything replaced!