LG Nighmare continues

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I don't trust this machine!

Tonight I did a load of laundry. I noticed in the last rinse a few drops of water came out from the door. I was upset at first. After the machine finished I ran it through with no clothes on a rinse / spin on the delicate setting that uses more water. It did 2 rinses and a spin without a drop of water leaking. Than I ran it through a Speed wash rinse / spin with somewhat less water in the drum with more rapid movement and still not a drop. The only thing I can think of is the machine had a imbalance before the last rinse earlier and it did some internal shaking and some knocking occured in that spin before the last rinse when the dripping occured. This might have caused a few drops to leak in that last rinse. I cannot call for service under these circumstances. It needs to be a consistant leak. I just hope it don't start to leak again. (Whatever happened to those older Westinghouses) when you closed the door it was the tightest seal and Never a drop leaked out! Nothing is made that good any longer. Oh well I will have to keep monitoring the situation.
Peter
 
Gee, I don't know, Pete. A couple three drops of water, intermittant... I'd get the drip tray and be done with the aggravation. It's not as if it's leaking from the outer tub, or the drain pump/hose, which would be major water damage. A few drops? Any vinyl flooring should be able to handle that no problem. Does the hinge need to be adjusted?

I'd like to be more supportive but I suspect you've become so sensitized to the issue that you won't accept anything less than perfect.
 
Hey Pete,

Just re-read the thread and learned that the door has been adjusted ("tightened") several times already, and that the machine is sitting on a wood floor, so I can understand the problem with even just a few drops per load.

Still I wonder why a drip tray isn't a viable option. I also wonder if the leakage problem is confined to the combo units, due to the dry heat affecting the door/gasket seal, or if it's a problem with LG units in general. My Neptune only leaks if it's oversudsing and I open the door and sudsy water dribbles out. Since it's on vinyl, I don't give it much thought.

I'm thinking a stacked Miele pair (if they will fit in your space) might be the best for you.
 
Leak!

Hey Suds,
A drip tray is not optional, I don't have a way to have it drain into anything. And no a few drops is not anything to speak of but once it starts it just keeps getting worse. I think the door design is poor anyway but thats besides the point. Like I said I tested the machine twice after the fact and not a drop came out that is why I am thinking that after it shakes a bit from a unbalanced spin it causes it to leak slightly in the next phase. I Hope I am correct. I can only tell over time. I still think this is part of a poor design but I can live with that. My problem was the constant dribbling from the bottom of the door probably because something was loose and or a boot problem. Both the door and the boot was replaced so if it contines than their is a defect in the machine design. I will not be able to determine more until I do more laundry probably at the end of next week. In one way I think more positively with the fact I tested it twice with no leaking. But in the back of my mind I still feel something could come loose and it may start to leak again.
Peter
 
Re: LG Washer/Dryer Combo

Peteski50 I certanily can simpathize with you and your problem. My sugestion would be to contact your state comsumer board, if New York has one. Register your complaint and tell them that you have mest around with this long enough and LG. should either replace it or give your money back. When ever you or anyone else buys a product or manufactured goods there is a implied warenty of Mercantability that if the goods don't perform to the intended standard than the company has to either replace it make it good or give your money back. Since this has been an on going problem then I think that LG should give you a new machine or give your money back plus the cost of phone calls and money spent to get this machine repaired. You certanely have recourse against them. How I know this is I took Business Law in college. This law really helps when you buy a car from a used car dealer and they have a sticker on it that says "as is" nothing is ever as is. Even though it states this there is an implied Warrenty of Mercantiblity on the car or goods of any kind. The goods have to perform to the standard in which it was meant to, so it the say car for instance breaks down a block form the car dealer you have recourse against the dealership and they have to make the car or whatever good and get it back in to the standard. This is from the UCC which stands for Uniform Comercial Code which most states have adopted for their buisness practices the only state that has only adopted a portion of the UCC is Louisiana. So New York should have these laws and help you solve this problem. Hope this helps you solve this problem. The law of Implied warrenty of Mercantiblity goes for New or Used. Thanks for Listening Danf.
 
Hi Peter,

Considering how much (or how little?) water these new FLs use, it seems as though a leak can be easily managed. At the very WORST, you could put a shallow pan under the door to catch the drips, and empty it after each load. Surely it would be enough to catch a small dribble during the cycle, and although it might not be the most convenient thing to do, it's better than waiting weeks for a repair with laundry piling up. I do think a combo is best in your situation...if you bought a new FL washer, you would probably miss having the dryer capabilities after a while.

If you do decide to go with a new 'wash-only' machine, you could always buy an electric apartment-sized dryer to put in another room, with an indoor venting kit. Or, if the LG does well as a dryer and doesn't leak on that cycle, you could always buy a portable washer!

--Austin
 
A very expensive dryer!

Pete, if the LG starts to leak again maybe you could use it as a very expensive dryer and get a portable washer like the Kenmores that roll up to the sink. I know, it's not really a good solution but that is what I might do in this desperate situation. As for a washer pan, I lived in an apartment with that had a stacked GE/frigidaire set and it had a pan where there was a hose that went into the wall. One day I opened the closet that contained the furnace and the tube just led nowhere!. So you probably don't really have to have to tube go anywhere, I mean my landlord just tried to hide it.

Oh, just looked and Austin gave the same suggestion.
 
Hmm, I don't think you should have to "deal" with any leaking at all. Sorry, but when one plunks down one's hard earned $$$ for a new appliance, it should work properly and consistently. And besides, when Pete bought the machine, was he informed that he should expect some leaking? I think not.
 
The system is useless!

Yesterday I received a letter back from the New York State Consumer Protection. Basically they indicated that they will be closing my case. They received a letter back from the supervisor at LG that I was working with back in December. To try to make a long story short this letter stated that I was out of warranty with LG. And to try to quote this letter it stated that they had did as much as they possibly could for me by giving me assistance in obtaining qualified repair service people. In the letter she apologized for the fact that sometimes technicians do not diagnose certain problems correctly and this could result in multiple service calls. Given this information that LG is no longer responsible the analyst at consumer protection was closing my case.

I called the consumer protection and spoke with the analyst and explained that I was told that if LG is not responsible than the warranty company (GE services) is responsible. She asked me to give her more information and I did. I was somewhat upset because I have mailed all the specs out to them.
But I took the time and gave her the information and she stated she will check into this with the GE warranty service and get back to me. I still don't expect much from this but at least I am trying.
Peter
 
Re: Warranty

Peteski50 If you have purchased the extended warranty then the machine is not out of warranty and the comsumer protection does not know what they are doing and because didn't you but the extended warranty from G.E.? Then the machine is not out of warranty and you should be able to get it fixed with out costing you because that is what extended warranties are for. I think that someone is trying to pull something over on you at consumer protection, or they are getting wrong information from LG, and G.E. warranty services. Let us know what happens, and good luck. Your friend Danf.
 
Here I go again!

I have noticed when running the machine lately that their is water comming from the bottom front of the machine not from the door. While I am told this can happen occasionally on a front loader I have been keeping a eye on it and it seems to be happening when the unit is spinning or just after spinning. Seems like something cam be loose? Even though it's not a lot of water it seems to be a little more water every time and now with almost most wash loads. At first it would only happen with a off balance.
I called the GE service they will have A&E service call me.
I was on the phone with GE services for almost one hour as the assistant was pleasant but had to look into a lot of information because I explained that the consumer protection had looked into this matter. She did explain that I am not entitled to a replacement under the lemon law but to be patient and this time I don't have to give A&E a check they authorized it for GE to pickup the call. So all I can do is sit and wait.
Peter
 
Enough is enough!

Just to add another tid bit, I am so utterly disgusted at this point. If things don't work out at this point I am willing to take a loss and purge the machine. Going to a public laundry will be less of a hassel than going through all this BS. I will probably sell it cheap.
Peter
 
I saw an LG service truck . . .

It was in front of me in traffic earlier today. It didn't seem to say anthing on the side or rear aside from the big LG logo and "Life is Good" slogan, so I assume it was servicing LG products exclusively. I had to feel rather sorry for the technician driving it, as it must be hard to do a good job servicing products when the mother company really doesn't give a damn about service.
 
I would have "purged" it about 150 posts ago. Can you run it with an access panel off to see if it's leaking from a hose/pump or between the 2 halves of the outer tub? I would just give up and live with it. Take a yardstick and jam a towel under it each time you use it. And don't buy another LG appliance!
 
Posts!

Yes it is so many posts. And their is really is no access panel. I don't want to live with a leaking machine because I live upstairs in a coop. I could be sued if it went downstairs. Even though this machine is 2 1/2 years old it has little use. It should be in top working order. If I didn't pay so much for it I would have got rid of it a long time ago. But I am supposed to have the service call me back and I will have to take it from their.
Thanks for all the support
Peter
 
Another fun day of wasting time dealing with idiots!

I did not hear back from the repair service so I iniated a call myself. Seems to make a long story short they had no record of the supposed fax that was sent and they stated they do not service LG appliances. I called back GE services they said to choose a person of my own again. I called back my own A&E services. I explained the situation to the tech, and he explained it is probably the pump. He will come out next week to check it out. I spent 1 1/2 hours on the phone trying to clear up the mess. Well again more waiting and fustration.
Peter
 
Peter

I am still haveing trouble with the 2 we have too. They leak water all the time, The service man that was so good is long gone and the last time I called (Last week) about service I was told that after careful examination of my records that I have been classified as a"problem customer" and they would suggest that I call a local repair company if I want service as they were not going to do any service work for us again. ( They have only been here 3 times) the tech then hung up on me.
I then called back and asked to speak to the supv. she put me on hold for 35 min. then came on the line as said I guess he is gone for the day.. Then hung up again! As soon as I find some more machines that I like these are GONE GONE !
 
New Status!

I had the service person here earlier. Result he tested the machine and found NO problem???? He did believe me and checked a few other things, but could not find a problem. Nothing at this time leaked? I explained that I have had enough and want rid of it anyway. I just got off the phone with the warrenty people I waited on hold over 30 minutes just to verify the fax I sent with the bill will be processed. This service call consumed my whole day. The service man said he will speak to his manager about buying the machine and to call him the middle of next week. He did say that the machine is of quality but I have a poor service contract. He also said LG will still not let any servicers stock parts. I explained that I would keep the machine if I could get a service contract through them. He said he would speak to his manager about that option also. I just feel enough is enough and it would be simpler and much quicker to use public laundries. I will later decide what kind of washer to get. As I stated in another post that all these machines have one issue or other. I did discuss the Frigidaire FL with him and he said that is probably the best way to go. I would have to live without a dryer. I just wish their was a combo made here in the USA that was reliable and I could get better service.
Peter
 
Peter, like I mentioned before in another thread, here's your solution...it may not look pretty after it's done, but the door seal won't leak ever again!

4-12-2007-16-01-51--westytoploader.jpg
 
LG

Hi Austin,
This time the water was comming from under the machine, I want rid of it because it is to time consuming for me to deal with it. Between making calls with this poor service contract and all. So if I can unload it I will. I am to busy to deal with something with cronic issues. And it's always something.
Peter
 
Everyone is exaclty where they want to be in life, or they w

Well ya could put a gas undercounter dryer in the kitchen where your Equator combo was, and have a washer where the LG combo is, but you nixed that idea the last time I mentioned it as well..........

The gas line only needs to be extended about 6.5 feet (2 meters)from your stove/cooker.

I'm sure that kitchen cabinet currently in the space won't be so bad in the spare room with a counter over it!

(ducks and runs)

When all things fail, change your expectations.... *LOL*
 
Gas Dryer!

Hi Steve,
Yes I could do that but I don't want to loose the cabinet. Mostly I just dry linens anyway like towels sheets and underwear. Most other laundry gets hungup. So maybe I will get a portable dryer for the kitchen. Like I said I wish Whirlpool or Frigidaire would make a combo. But you cant always get what you want!
Peter
 
Now this one HAS to set the record for the longest-running t

2 more days and it will have been up here 6 months straight! Woohoo!
 
I dunno.. I didn't want an LG cell phone (yes in part of petes washer woes) but it was the best one offerd to me as a free upgrade so i took it.. We will see
 
What a thread this is, I read it, and I still can't beli

I also sold ia washer and dryer, and the people were happy to get it. I would like to give a piece of advice that you might find usefull. When you sell it, make the buyer sign a document that states that this is sold "as is" and keep a copy for yourself. That way, you COA (cover your butt). I did that when I sold my nightmare washer and dryer, and replaced them with Miele. I had a small problem with the light, and they took care of it. Maybe you could get a condencor washer/dryer stacked set. I love mine, and glad that the other is far behind me. I know what a drain, no pun intended, that it was for me, especially with something new that you expect to be trouble free. It felt nice seeing it go out the door, Good luck selling your unit,
 

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