LG Nighmare continues

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Re: Warranty

Peteski50 If you have purchased the extended warranty then the machine is not out of warranty and the comsumer protection does not know what they are doing and because didn't you but the extended warranty from G.E.? Then the machine is not out of warranty and you should be able to get it fixed with out costing you because that is what extended warranties are for. I think that someone is trying to pull something over on you at consumer protection, or they are getting wrong information from LG, and G.E. warranty services. Let us know what happens, and good luck. Your friend Danf.
 
Here I go again!

I have noticed when running the machine lately that their is water comming from the bottom front of the machine not from the door. While I am told this can happen occasionally on a front loader I have been keeping a eye on it and it seems to be happening when the unit is spinning or just after spinning. Seems like something cam be loose? Even though it's not a lot of water it seems to be a little more water every time and now with almost most wash loads. At first it would only happen with a off balance.
I called the GE service they will have A&E service call me.
I was on the phone with GE services for almost one hour as the assistant was pleasant but had to look into a lot of information because I explained that the consumer protection had looked into this matter. She did explain that I am not entitled to a replacement under the lemon law but to be patient and this time I don't have to give A&E a check they authorized it for GE to pickup the call. So all I can do is sit and wait.
Peter
 
Enough is enough!

Just to add another tid bit, I am so utterly disgusted at this point. If things don't work out at this point I am willing to take a loss and purge the machine. Going to a public laundry will be less of a hassel than going through all this BS. I will probably sell it cheap.
Peter
 
I saw an LG service truck . . .

It was in front of me in traffic earlier today. It didn't seem to say anthing on the side or rear aside from the big LG logo and "Life is Good" slogan, so I assume it was servicing LG products exclusively. I had to feel rather sorry for the technician driving it, as it must be hard to do a good job servicing products when the mother company really doesn't give a damn about service.
 
I would have "purged" it about 150 posts ago. Can you run it with an access panel off to see if it's leaking from a hose/pump or between the 2 halves of the outer tub? I would just give up and live with it. Take a yardstick and jam a towel under it each time you use it. And don't buy another LG appliance!
 
Posts!

Yes it is so many posts. And their is really is no access panel. I don't want to live with a leaking machine because I live upstairs in a coop. I could be sued if it went downstairs. Even though this machine is 2 1/2 years old it has little use. It should be in top working order. If I didn't pay so much for it I would have got rid of it a long time ago. But I am supposed to have the service call me back and I will have to take it from their.
Thanks for all the support
Peter
 
Another fun day of wasting time dealing with idiots!

I did not hear back from the repair service so I iniated a call myself. Seems to make a long story short they had no record of the supposed fax that was sent and they stated they do not service LG appliances. I called back GE services they said to choose a person of my own again. I called back my own A&E services. I explained the situation to the tech, and he explained it is probably the pump. He will come out next week to check it out. I spent 1 1/2 hours on the phone trying to clear up the mess. Well again more waiting and fustration.
Peter
 
Peter

I am still haveing trouble with the 2 we have too. They leak water all the time, The service man that was so good is long gone and the last time I called (Last week) about service I was told that after careful examination of my records that I have been classified as a"problem customer" and they would suggest that I call a local repair company if I want service as they were not going to do any service work for us again. ( They have only been here 3 times) the tech then hung up on me.
I then called back and asked to speak to the supv. she put me on hold for 35 min. then came on the line as said I guess he is gone for the day.. Then hung up again! As soon as I find some more machines that I like these are GONE GONE !
 
New Status!

I had the service person here earlier. Result he tested the machine and found NO problem???? He did believe me and checked a few other things, but could not find a problem. Nothing at this time leaked? I explained that I have had enough and want rid of it anyway. I just got off the phone with the warrenty people I waited on hold over 30 minutes just to verify the fax I sent with the bill will be processed. This service call consumed my whole day. The service man said he will speak to his manager about buying the machine and to call him the middle of next week. He did say that the machine is of quality but I have a poor service contract. He also said LG will still not let any servicers stock parts. I explained that I would keep the machine if I could get a service contract through them. He said he would speak to his manager about that option also. I just feel enough is enough and it would be simpler and much quicker to use public laundries. I will later decide what kind of washer to get. As I stated in another post that all these machines have one issue or other. I did discuss the Frigidaire FL with him and he said that is probably the best way to go. I would have to live without a dryer. I just wish their was a combo made here in the USA that was reliable and I could get better service.
Peter
 
Peter, like I mentioned before in another thread, here's your solution...it may not look pretty after it's done, but the door seal won't leak ever again!

4-12-2007-16-01-51--westytoploader.jpg
 
LG

Hi Austin,
This time the water was comming from under the machine, I want rid of it because it is to time consuming for me to deal with it. Between making calls with this poor service contract and all. So if I can unload it I will. I am to busy to deal with something with cronic issues. And it's always something.
Peter
 
Everyone is exaclty where they want to be in life, or they w

Well ya could put a gas undercounter dryer in the kitchen where your Equator combo was, and have a washer where the LG combo is, but you nixed that idea the last time I mentioned it as well..........

The gas line only needs to be extended about 6.5 feet (2 meters)from your stove/cooker.

I'm sure that kitchen cabinet currently in the space won't be so bad in the spare room with a counter over it!

(ducks and runs)

When all things fail, change your expectations.... *LOL*
 
Gas Dryer!

Hi Steve,
Yes I could do that but I don't want to loose the cabinet. Mostly I just dry linens anyway like towels sheets and underwear. Most other laundry gets hungup. So maybe I will get a portable dryer for the kitchen. Like I said I wish Whirlpool or Frigidaire would make a combo. But you cant always get what you want!
Peter
 
Now this one HAS to set the record for the longest-running t

2 more days and it will have been up here 6 months straight! Woohoo!
 
I dunno.. I didn't want an LG cell phone (yes in part of petes washer woes) but it was the best one offerd to me as a free upgrade so i took it.. We will see
 

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