dartman
Well-known member
I remember that when we bought our demo Kenmore 28102 front load they included stainless steel hoses as part of the installation package and no extra for the hoses. Pretty sure they do last way longer and are less prone to just blowing open but I agree making you pay extra or refusing to install it sucks. I'd go down to Best Buy and complain nicely and if the manager is a good guy I bet he'll refund it or do something else to make you happy.