Hello everybody. I have read many complaints about the Maytag Neptune washers and dryers. Many people were very disappointed because they didn't last long, had mold and mildew issues, didn't clean properly, and vibrated all over the place. How do you feel? Do you agree or disagree? Your opinions are welcome. Thank you.
maytag class action lawsuit
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Well Jerome, I have a 1984 Real Maytag washer and dryer, bought new. 1 repair on the washer and they both still work like new. Todays Maytags are just the name, Dependability they are NOT!
Some of it was design issues--they were brought out a bit too early to market. But each subsequent model series up through the MAH7500 improved significantly. But by in large, the majority of issues were user error problems. My boss just replaced her original Neptune in August and never had one problem. The bearings were going out. She followed all the guidelines. Did not wash in cold water all the time. Left the door and dispenser open between loads. Never any smell or mold issues. Yogitunes loves the used Neptunes he's found. Now, the Samsun-produced Neptunes that were sold right before the Whirlpool acquisition were a whole different story. Many people did not, nor did they want to understand how to wash in a front loader. Similar with the Calypso products. Those were the best high-efficiency top loaders in performance and they did get the bugs worked out over time. But people compalined and didn't understand them either. If Neptunes had had a window, I would have bought them in a heartbeat.
True...
While that may be true, the majority of people have done everything by the book on how to properly use it, only to be disappointed. I could be wrong, but I believe the neptunes were replaced by either the Bravos or Epics, even the performance series. Even after all of that, they still weren't happy. There were even a lot of control board issues.
While that may be true, the majority of people have done everything by the book on how to properly use it, only to be disappointed. I could be wrong, but I believe the neptunes were replaced by either the Bravos or Epics, even the performance series. Even after all of that, they still weren't happy. There were even a lot of control board issues.
cfz2882
Well-known member
neptune a great washer
I have a 1998 MAH 3000-bought non-working and repaired,mine would wash but would not lock the door or spin-had the usual shorted "wax motor"/damaged control board problem-this was more a parts vendor problem or bad communication between maytag and the manufacturer of the wax motor than a quality or design problem:the "wax motor"consists of a small(~ 7/16" dia.x ~1/8"thick) electric heat pellet mounted to a wax chamber with piston,the piston moves out when chamber warmed by the heat pellet.The wax motor causing the trouble operates the door latch,two others operate the dispenser on a 3000.A drop of insulating paint around the edge of the wax motor pellet would have prevented the problem-mounted over the door opening,the wax motor gets damp and 120v "flashes over"the uninsulated edge of the heat pellet burning out a tiny triac and resistor on the control board.Correcting this failure is pretty easy and cheap
Also noticed washer would abort full speed spin if cabinet could move too much-after solid,level footing established,no problem with spins or balancing.BTW very cool sounds from "switched reluctance" motor during spin runup.
I have a 1998 MAH 3000-bought non-working and repaired,mine would wash but would not lock the door or spin-had the usual shorted "wax motor"/damaged control board problem-this was more a parts vendor problem or bad communication between maytag and the manufacturer of the wax motor than a quality or design problem:the "wax motor"consists of a small(~ 7/16" dia.x ~1/8"thick) electric heat pellet mounted to a wax chamber with piston,the piston moves out when chamber warmed by the heat pellet.The wax motor causing the trouble operates the door latch,two others operate the dispenser on a 3000.A drop of insulating paint around the edge of the wax motor pellet would have prevented the problem-mounted over the door opening,the wax motor gets damp and 120v "flashes over"the uninsulated edge of the heat pellet burning out a tiny triac and resistor on the control board.Correcting this failure is pretty easy and cheap
Also noticed washer would abort full speed spin if cabinet could move too much-after solid,level footing established,no problem with spins or balancing.BTW very cool sounds from "switched reluctance" motor during spin runup.
Later Neptune models (5500, 6500, 7500) are fine. Earlier models (3000 and 4000) are good too when updated with the retrofixes.
arbilab
Well-known member
Did anyone actually GET a Neptune class-action settlement? Cash? How much? Compared to the grief, if any? Wait, lemme guess, a discount coupon for another Maytag? Just what you wanted.
I bought a washer in 1998. If Maytag had a window I would have bought that but I went with my gut-- no window, no sale-- and bought ElectroFrigiWhite. Which despite known weaknesses has been no tribble atall (Scotty, Star Trek).
Didn't just dodge a bullet, but a 50-mm shell.
I bought a washer in 1998. If Maytag had a window I would have bought that but I went with my gut-- no window, no sale-- and bought ElectroFrigiWhite. Which despite known weaknesses has been no tribble atall (Scotty, Star Trek).
Didn't just dodge a bullet, but a 50-mm shell.
Samsungtags
SUCK! I had one for 2 days and returned it to lowes because it just wouldn't balance...no matter how much or little was in it! That's why I will NEVER buy a Samsung washer. 2005 it was, the motor had gone out in my Asko so we got a new Neptune....decided to just buy a new motor for the Asko and sent the Neptune back. Horrible washer. I have a few friends that had the original Neptune made here, they loved them. I used a few in a laundromat too.
SUCK! I had one for 2 days and returned it to lowes because it just wouldn't balance...no matter how much or little was in it! That's why I will NEVER buy a Samsung washer. 2005 it was, the motor had gone out in my Asko so we got a new Neptune....decided to just buy a new motor for the Asko and sent the Neptune back. Horrible washer. I have a few friends that had the original Neptune made here, they loved them. I used a few in a laundromat too.
The Samsung-sourced Neppies are, of course, different animals than real Neptunes.
the class action lawsuit settlement was a replacement with the Neptune TL version....washer only!
I opted for the 5500 series with matching dryer......never an issue after that....
I opted for the 5500 series with matching dryer......never an issue after that....
Love my MAH3000
bought it new. I replaced the wax motor and components before they hemorrhaged. Now a friend is using it as a daily driver because Sally Speed Queen has moved in.
Always admired the washability of the original Neptunes.
bought it new. I replaced the wax motor and components before they hemorrhaged. Now a friend is using it as a daily driver because Sally Speed Queen has moved in.
Always admired the washability of the original Neptunes.
getting worse.
You thought Maytag was bad with their Neptune? Wait until you hear this. Since 2006, Whirlpool now owns Maytag. Gone are the days when they cared about quality until the mid '90's. Now, it's about quantity.
You thought Maytag was bad with their Neptune? Wait until you hear this. Since 2006, Whirlpool now owns Maytag. Gone are the days when they cared about quality until the mid '90's. Now, it's about quantity.
vacman1961
Well-known member
We had one of the original Neptune"s, we purchased a MAH3000 sometime in 1997, that washer needed a control board, wax motor, rubber boot changed, inner door changed, and every time it broke, I was unable to work on it because of health issues. The last and final time it broke was in 2002 when I was recovering from a quadruple by pass. I called my friend who is an appliance wholesaler and asked him to send over the top of the line Whirlpool Duet washer and matching gas dryer with pedestals. He sent them over, set them up and removed the Neptune"s. Within 6 months we got a letter about the class action law suit, I explained that we no longer had the Neptune"s, they said that was OK, just produce repair bills on what we paid to have them repaired. I submitted them and within a month I was sent a check for almost $900.
gusherb
Well-known member
I lived with a Samsungtag for 9 years. That 9 years SUCKED. broke down many times, had no catch screen before the pump so it would just suck coins and stuff in and strip out the plastic impeller (others are not so careful about emptying pockets), replaced that twice, one time it decided to lock my clothes in (actually twice) and it wouldn't even allow me to manually override it through the service menu, so I had to resort to breaking it. Of course from day one it shook and sounded like an airplane ready for takeoff. Later on when the struts got worn, or god knows what, it could barely handle a medium sized load (it could barely handle a large load when it was new) and you couldn't operate it on max spin anymore because it would practically level the house every time it would spin up to full speed.
So when I finally convinced the powers that be to replace the thing already (and they thought that Samsungtag still worked just fine, but did it to "please me"), that's why I went straight for a SQ. I needed a break from front loaders after that.
So when I finally convinced the powers that be to replace the thing already (and they thought that Samsungtag still worked just fine, but did it to "please me"), that's why I went straight for a SQ. I needed a break from front loaders after that.
Neptunes.
The Neptune is one of the worst understood washers out there. The first 2 series (MAH3000 & MAH4000) were rushed to market before they worked all the kinks out. The 5000-7000 series are far better. The Neptunes were 1st-Generation (of the modern era) front loaders. Since the NNeptunes were the 1st high efficiency washers many owners had encountered, they were unfamiliar with how to best use and care for them. Their performance is quite good, when used properly, but there was a steep learning curve that proved difficult for many owners. They were revised so much that figuring out the parts lists and substitutes for them can be a challenge. They are proving themselves to be pretty durable. I still wish they had windows in the doors.
After Maytag killed the Neptune design, they retained the Neptune name on Samsung-built washers. This was a huge mistake! In the appliance parts company where I work, Samsung and LG are considered to be the absolute worst of the worst. Poorly thought out designs, bad construction quality, and lousy parts support are hallmarks of Samsung & LG major appliances. The rule of thumb at my company is that LG & Samsung major appliances tend to have a useful lifespan of 3-5 years. The real Neptunes also tended to rinse better, and perform better in general, than teh Samsung replacements.
My $0.02.
Dave
The Neptune is one of the worst understood washers out there. The first 2 series (MAH3000 & MAH4000) were rushed to market before they worked all the kinks out. The 5000-7000 series are far better. The Neptunes were 1st-Generation (of the modern era) front loaders. Since the NNeptunes were the 1st high efficiency washers many owners had encountered, they were unfamiliar with how to best use and care for them. Their performance is quite good, when used properly, but there was a steep learning curve that proved difficult for many owners. They were revised so much that figuring out the parts lists and substitutes for them can be a challenge. They are proving themselves to be pretty durable. I still wish they had windows in the doors.
After Maytag killed the Neptune design, they retained the Neptune name on Samsung-built washers. This was a huge mistake! In the appliance parts company where I work, Samsung and LG are considered to be the absolute worst of the worst. Poorly thought out designs, bad construction quality, and lousy parts support are hallmarks of Samsung & LG major appliances. The rule of thumb at my company is that LG & Samsung major appliances tend to have a useful lifespan of 3-5 years. The real Neptunes also tended to rinse better, and perform better in general, than teh Samsung replacements.
My $0.02.
Dave
if it doesn't come with a window....improvise, and make one yourself....
So
Yogi you don't have any balance issues with taking the door counter weight out of the equation??
Yogi you don't have any balance issues with taking the door counter weight out of the equation??
I honestly don't know why that thing is there......just seems more like a center of gravity pull to keep the door in shape....
if I am correct, the 3000 didn't have anything inside, all hollow
the 4000 added a venting system type tube....still don't know why, the dispenser is open to the outside at all times....
and the 5000 and up got this spring doodad added....but yeah, they claim its for balancing, yet not really hooked to anything for balancing as far as the tub or suspension that's connected from the tub to the base...
funny thing to notice, the tub is actually bowl shaped, yet the clothes stay near the back during spin, but by centrifugal force, they should spread out towards the wider part near the door...sort of like a solid tub throws the clothes up towards the wider part of the tub, they don't stay near the bottom.....
if I am correct, the 3000 didn't have anything inside, all hollow
the 4000 added a venting system type tube....still don't know why, the dispenser is open to the outside at all times....
and the 5000 and up got this spring doodad added....but yeah, they claim its for balancing, yet not really hooked to anything for balancing as far as the tub or suspension that's connected from the tub to the base...
funny thing to notice, the tub is actually bowl shaped, yet the clothes stay near the back during spin, but by centrifugal force, they should spread out towards the wider part near the door...sort of like a solid tub throws the clothes up towards the wider part of the tub, they don't stay near the bottom.....
counterbalance
The counterweight in the door can interact with the whole washer as an assembly by counteracting the harmonic frequency of the unit in spin. It would help keep it slightly quieter during high spin. It's similar, I believe, to the swaying counterweights in skyscrapers.
As the tub shakes in spin, the whole cabinet can vibrate at certain frequencies. The door, being attached to the cabinet, acts as a unit assembly, and helps counteract the harmonic vibrations from the cabinet in opposite of the vibrations from the tub.
It does "something" but it's hard to know its effectiveness unless we scientifically studied a unit with controlled spins, sensors, algorithms and running this rig with the counterweight in and out of the door.
Newer machines have obviously gotten around this issue via other suspension solutions.
The counterweight in the door can interact with the whole washer as an assembly by counteracting the harmonic frequency of the unit in spin. It would help keep it slightly quieter during high spin. It's similar, I believe, to the swaying counterweights in skyscrapers.
As the tub shakes in spin, the whole cabinet can vibrate at certain frequencies. The door, being attached to the cabinet, acts as a unit assembly, and helps counteract the harmonic vibrations from the cabinet in opposite of the vibrations from the tub.
It does "something" but it's hard to know its effectiveness unless we scientifically studied a unit with controlled spins, sensors, algorithms and running this rig with the counterweight in and out of the door.
Newer machines have obviously gotten around this issue via other suspension solutions.
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