maytag class action lawsuit

[launderess]

Neptune, the washer that brought down Maytag

Sadly IMHO the whole Neptune saga showed just how bad things had gotten at Maytag (at the top)and spelled the soon demise of that once great company.

First generation machines should never have been let loose on the public. Once complaints began coming in Maytag should have ceased production, pulled every unit off floors and even offered to purchase back sold units. Then the whole thing should have been totally reworked from top to bottom. Maytag eventually did some of these things but it was too little and too late.

Maytag should have also well known 99.9% of the American market had no experience or even knowledge of H-Axis washing machines. Thus it was going to be a step and new learning curve to get Mrs. American Housewife up to speed on how her wash day was going to be different. You cannot leave doors closed on H-Axis washers when they aren't in use; PERIOD. Laundromats and commercial laundries "air out" their machines overnight. Those that do not develop the same musty/mold smell as domestic units treated the same.

Maytag also should have abandoned the "Neptune" brand name after it became so clearly tainted. A totally new machine should have had a new name to disassociate itself from that hated appliance.

 

[arbilab]

Or renamed it Uranus with the accent on the 'anus, to show a sense of humor.

I bought a FL in the early Neptune days. Rejected Maytag cuz it didn't have a window and went with ElectroFridgiWhite which never failed. Or stank. Or locked me out of the door except in spin. Or cost as much but almost. Or needed more than shocks and springs-- not fluid rings or antiresonant cabinet-- to keep it from galavanting about. Or fried its main board, it didn't have one.

Wait, I don't know for a fact the cabinet was NOT antiresonant. And I somewhat-compulsively monitored spins, having weaned on a slant Westy. Spins being the most entertaining. Better than what was on TV in 1954.

 

[mikeske]

Neptune MAH 7500

Oh I have a MAH 7500 and it has been put out to pasture in shop. That one was a lemon from day one and my wife absolutely hated that machine. One good thing to say was I glad I bought a extended warranty with that as my wife and I got real familiar with the service repair folks.

Lets see we had it three months and the main control board fryed on it. Service repair was out the next day and ordered a new board a week later they installed it and it fryed right away. So they found that the main motor had a short and it was repalaced 3 weeks later. (Our old Maytag with the leaking transmission was pressed back into service)

So the third main control board and a new motor went in.

A year later the third board went out and the water pump was making noise and here we go again. New parts only took two days to get in and the following day the POS was running hopefully for a while longer.

Three weeks after the 4 year extended warranty expired the main boot seal decided to spring a leak and the control board was acting up. I hauled the entire machine into my shop and parked in a corner and went to Appliance dealer and bought a Speed Queen top loader. We had it going on three years and the only thing I have done is replace the hoses last week as a preventive measure.