Miele USA W1's Water Inlet Error After Prewash

[derrick352]

Be warned that use of prewash may result in a water inlet error and end the cycle. Those with W1's please test and report back on results. It will happen after prewash drain and start of wash fill. Others reporting same issue. Error only happens in this situation. Miele not cooperating PERIOD!

 

[combo52]

Miele Appliances In The US

Are like buying a Mercedes Benz with no decent service organization, can be a big waste of money along with lots of frustration, the good news is they are not as expensive as a MB so the loss will not be as bad when you buy another appliance.

 

The number of Miele DWs, W&Ds we see on the scrap pile every month is amazing considering how small a % of the market they have in the US.

 

John  L.

 

[miele4life]

that sounds terrible, my Miele most certainly doesn't do that on the Prewash cycle, it's strange to think that the W1 range that launched in 2013 still hasn't ironed out the programming bugs and that makes me increasingly wary about them, especially in the long term, it just makes my blood boil because I've always seen Miele as such a reputable brand and for them to do that is just unacceptable for the price.

 

[chachp]

No issue here.

 

<span style="font-family: helvetica;">I don't use the PreWash often instead I use the Soak fairly often.  So, I am running a load now including a PreWash.  It went directly into the Main Wash after the PreWash drain with no issue.  It's finishing the cycle now and I'll report back if there are any other issues but so far, so good.</span>

 

[henene4]

Water inlet issue

Have similar story running over here but with the cool down instead of my pre wash.

Miele pulled my line of models a couple of weeks ago.

Had a technician in my home with no hope.
He updated the machines firmware but no change.

Miele will help you sooner or later.

Calling a technician is the only option there.

Easiest as well to have a video handy.

 

[derrick352]

@chachp

Do you have a "Classic" ?

 

[derrick352]

disregard ...Classic has no wifi.

 

[jerrod_six]

I've had my 860 Miele washer for two years and have not experienced this error or any other error on any cycle. I hope this problem gets resolved for you.

 

[henene4]

Pretty certain these issues occur on a new revision of these machines.

The W1 machines used to all have a water diverter driven by a motor, similar to the W3000 series.

My machine most certainly does not.

2 things you notice:
1) Usually, with water diverter, when switching from one chamber to another, there is a pause and you here the geared motor humming, clicking as it turns through the positions.
Here, on my machine, there is no noise and instant switching.
2) The door jet used to have its own position on the diverter, so no water would run through the dispenser when water is patched to it.
On mine, prewash and door jet are running always at the same time. Water pressure is really low for the door jet as a result.

Am most certain that was done as a cost cutting measure and most certain that system uses the typical 2 valve setup (water is diverted by the 2 jets deflecting each other to the third chamber).

However that still shows up as a water diverter to the service program.

So I guess they just adapted the water diverter programming for that new setup.

And they did good.
Except for some special circumstances.

I guess in the US they messed up the hot water feeding after a prewash.
Over here they messed up the cool down programming option.

 

[launderess]

Define "cooperation" from Miele

Miele USA no longer provides any sort of tech support or assistance with diagnosing issues via telephone or email. Only option is to book a call out appointment for service.

Previously Miele USA tech support offered all sorts of assistance via telephone or email. This included walking through various testing or other attempts to sort out what was wrong, and or even assistance in installing a part. This apparently all came to an end last year or maybe year before. This coincided with (IIRC) change of management at Miele USA which in turn lead to many changes down the line.

Found this out partially from news media and also while attempting to get information on replacing timer/programmer on my Miele. Tech support now seems to be nothing more than persons (who may be offshore) reading from scripts and they can only book service calls. When inquired as to why Miele stopped offering tech support via telephone response was "it caused more trouble than it was worth..."

 

[jerrod_six]

As far as I know, there are no new models of W1 being sold in the USA yet, but perhaps the WB 020 was released after the 060, 660, and 860. Derrick, what model W1 machine is having this issue?

On my machine during the rinses, except the last rinse when two shots of water are sent through the FS dispenser, the water runs down the door glass, but if you pull the dispenser tray completely out and look in the back of the compartment you can see water running down from the top into a porthole as well. I was thinking this meant that the washer was filling in the bottom of the drum as well from across the door, but I cannot confirm that. On some first rinses in some cycles, all of the water enters via the bottom and none across the door. Don't know why.

I use a prewash on white items every wash day but cannot remember hearing the diverter valve moving between the prewash and wash - a thing I don't pay attention to but next time I'll be sure to listen for it.

 

[launderess]

Pre-wash?

Why do you use it routinely on every white cycle? Or maybe I shouldn't ask? *LOL*

Since my two AEG washers are cold fill don't bother with pre-wash unless have something really heavily soiled and want bulk of muck removed before main wash. Otherwise find normal wash cycles (long as they are) perfectly adequate.

 

[derrick352]

Others on the Houzz Laundry Room Forum seem to have this issue with the water inlet error after the prewash and start of wash portion. I am not a member there, may have to find out more and subscribe to forum.

It appears that reports are from USA W1's except the Classic. Not in great numbers but carbon copy issue. I have the 060. Prewash unusable.

 

[launderess]

For those so inclined to read: https://www.houzz.com/discussions/6105559/miele-w1-wwf060wcs-water-intake-error-after-prewash#n=21

 

[jerrod_six]

Thanks, Derrick, I'll check the forum and read other experiences of the problem. I generally use a prewash when washing whites because I tend to nick myself when shaving resulting in blood spots, plus I wear tight white underwear. The prewash is a cold fill so I figure that is good for protein stains and blood. So far nothing has become a set-in stain.

 

[chachp]

@Jerrod

 

<span style="font-family: helvetica;">I am happy to hear the PreWash comes in as cold.  Do you know what temperature the machine uses on the Soak cycle?  I use that more often but always wondered what temp it used.  I may have to start using the PreWash with Extra White on my whites instead of the Extra White with a Soak.</span>

 

<span style="font-family: helvetica;">For years I had a Bosch machine that had an option called Power Wash and what that did was bring in cold water and then gradually raise the temperature slowly to the selected temperature.  I liked that cycle for stains that remove better in cold but I don't want to do an entire cold water wash.</span>

 

[henene4]

EU machines heat the prewash to about 30C or 86F, but hot fill machines usually use plain cold for fill as well over here.

Soak is performed in plain cold over here IIRC.

Soak also uses the wool-equivalent drum rhythm I think, pre-wash uses a normal tumble pattern.
Soak over here also does not drain after soaking, prewash drains and does a short spin.

Manuals suggest to use Soak for stubborn stains.
Older manuals mentioned that it would be more economical.

Prewash was ment for large amounts of soil (sand, grit, such).

Soak could be adjusted from 30min up to 2h.

Nowadays you often only have Pre-wash over here, but you can extend the Pre-wash by up to 36min in 9min increments bringing the Pre-wash time up to about an hour, replacing Soak.

 

[chachp]

Thank you!

 

<span style="font-family: helvetica;">Here the PreWash does drain and use fresh detergent for the wash and the time can be adjusted.  The Soak does not drain.  It goes directly into the Main Wash.  I can adjust the length of the Soak time up to six hours.  I have my Soak set for one hour which is what I was used to in the Bosch I had.  I like that the Miele goes directly into the Main Wash after the soak cycle.  In the Bosch, the Soak cycle was completely separate so when it was done I had to restart the washer with the wash cycle.</span>

 

[washingpowder]

Normal cycle

I've discovered that when selecting normal, the machine will go through prewash and advance without a hiccup. So far, Extra White and Sanitize throw a water inlet code on my 860. Will be calling Miele today and report what they say.