Miele USA W1's Water Inlet Error After Prewash

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I have the WWH860 but have not had any water intake issues. I am holding off from updating the phone app until I hear its problems have been resolved. Do you notice anything new in the app - other than the fact that it is not working correctly?
 
Laundry Assistant is gone.
Can’t select a cycle using MobileControl.
TwinDos percentages gone. Now just says SUFFICIENT.
And no matter where in the cycle it is, it always says MAIN WASH.
Have you tried using Pre-Wash? I am assuming yes. LOL

stephen-2021082817000004708_1.jpg

stephen-2021082817000004708_2.jpg
 
Twin Dos percentages are gone? That doesn't make any sense. How are you supposed to how much is left so you can order more? No excuse for the app not telling you what portion of the cycle the machine is in. I mean it's not like the machine can't tell the app because it always could before this update. I'm glad I didn't let the app get updated.

I have been doing the cold fill prewash, followed by a 140F or a 122F wash and so far have not had the water intake problem.
 
Stephen

I think you and everyone else that has upgraded the app should go to your phone app store and rate the app. This way the actual app developers might get first-hand information about what is needed to correct it. Rate the app and leave a description of what is wrong with it and what it should be doing. Mention the functionality that was in the prior app version that is now missing in this version. Rate it with 1 star or 0 stars if possible.
 
@jerrod_six

Unfortunately you can’t rate a Zero. So a ONE it is. And here is what I wrote:

Ever since downloading this new version, my experience with Miele has soured.
This update was a downgrade. I use the app to monitor my Washer and Dryer.
You used to be able to view how much detergent you had left, you used to be able to start a cycle with the app, used to be able to tell what part of the cycle the machine was, and used to be able get cycle recommendations via Laundry Assistant. All of this is gone. Miele knows about the issue, but it has been months now, and still no resolution. Why not roll back the old version, or at least customer service should be able to send you the old version upon request. You pay $4,000 for a Miele Washing Machine and Dryer; yet you aren’t even able to use the features that you paid for!
 
So Miele Germany...When will the Prewash issue be fixed on USA W1's ? Your company is so stupid that it cannot be corrected? Is it hardware related, firmware related, both ??? Fix your garbage machines. That's what something is when it does not work properly GARBAGE!
 
Current Status

From over at Laundry Room...

"Good afternoon Mr *******,

I just reached out to our Engineering department to see if we had a true update. I was told that there was actually supposed to be a release last week but the SW did not pass testing. Please rest assured that the factory is working on this issue and that once an update is complete, tested, and then released you along with other experiencing the same issue will be notified and the machines will be updated.

Thanks,

David"
 
Technical Service Bulletin

Keep in mind if your machine does not exhibit this issue and receives an "update" with new software... It may be the software that has this issue. Therefore your W1 will now have same problem as some already have. Miele has made NO attempt to stop updating machines with this errant software. New units just introduced also have this issue depending on model. Germany decided to load errant firmware on these new models knowing the software was flawed to begin with.

There should be some type of notice given to dealers and passed down to consumer before purchasing a W1 machine. Do not count on this issue ever getting corrected. Time frame for spring 2022 software to correct issues will make it approx 1 year when Miele became aware of this problem, if not more time than that. How could it take this long is beyond me.

derrick352-2021122309095107639_1.png
 
Dunno what you are trying to say

They are working on the issue. And since certain machines are affected, until the fix arrives, they can't do much.

Sure that is very annoying, but what are they supposed to do? Stop makeing machines?

The related issue in the EU was resolved a few months ago.
The US unfortunately is a very low priority county for Miele.

And I don't see how stoping updates will be of any help.

The models affected will be affected in the future until the fix is rolled out.
Those not won't be.
The issue is and was related to new water intake set-ups and the porting of those to hot fill machines. Those having older or the newer hardware revisions have different firmware and hardware that isn't affected.

A software update will not cause the issue to occur on a machine that didn't have the issue beforehand.

I have yet to see any proof of that anyway.
 
"The US unfortunately is a very low priority county for Miele"

LOL We buy more machines that most countries. BTW I'm German and expect quality from a company that professes perfection and quality. Fact is this whole issue was exposed and Miele made new models recently knowing the software was bad and loaded it right into them and sent them out anyway. So two of the four new models just rolled out have issue, and all of the previous four. If you have old software your machine may update introducing the error to your previously perfect machine. IT IS WRONG!
 
I have both the WWH860 and the WXI860. No prewash error on either machine.

One change on the WXI860 that I do not like is with quickintense wash. The final spin is terrible. The machine will spend three to five minutes rotating before attempting the final spin. With two minutes remaining it will spin up to 1600 and immediately spin down. It spends almost zero time at max spin. Dry times increase by 10-20% due to the poor final spin. This can't possibly be correct.

The WWH-860 does not act this way. It does proper spins for each rinse. I also do not like the focus on 49 minute cycles. The 59 minute quick cycle on the 860 adds 10 minutes when temp is set to 140F. It is also possible to get a third rinse when activating allergy in the expanded programming menu. This setting is not honored in the WXI version.

While I like the 860 we don't use the quick intense cycle much on this washer due to the poorer rinse/spin. We do most of those in the WWH model now and run the standard cycles in the new model.

Just my viewpoints between the two models.
 
I have both the WWH860 and the WXI860. No prewash error on either machine.

One change on the WXI860 that I do not like is with quickintense wash. The final spin is terrible. The machine will spend three to five minutes rotating before attempting the final spin. With two minutes remaining it will spin up to 1600 and immediately spin down. It spends almost zero time at max spin. Dry times increase by 10-20% due to the poor final spin. This can't possibly be correct.

The WWH-860 does not act this way. It does proper spins for each rinse. I also do not like the focus on 49 minute cycles. The 59 minute quick cycle on the 860 adds 10 minutes when temp is set to 140F. It is also possible to get a third rinse when activating allergy in the expanded programming menu. This setting is not honored in the WXI version.

While I like the 860 we don't use the quick intense cycle much on this washer due to the poorer rinse/spin. We do most of those in the WWH model now and run the standard cycles in the new model.

Just my viewpoints between the two models.
 
QuickIntenseWash

Hi Moon1234,
If you select water plus via the app, will it extend the time on the program? I have an older W1 model and if you select water plus, it extends the time to 1 hour 15 minutes. It does do a longer final spin and also adds an interim spin between the rinses. On the European models you can deselect the Quick option and it extends the time and also allows you to wash 5 kg instead of 4 kg.
 

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