Thought I would provide an update on how we are getting on with the W1.
I figured out how to get into the service menu. It is open the door with machine off. Turn dial to normal (cottons). Wait for machine to turn on. Hold finger on start/stop button while shutting the door. Continue holding start/stop button until it begins rapidly flashing green. Then push the start/stop button three times while holding the button on the third push. After 5 to ten seconds it will enter service mode. You can scroll through the options. I was mainly after the hours of use. Some of the options just have alpha-numeric entries. A service manual would be necessary to know what they do.
We have had the machine for 45 days so far and have 359 hours on the counter. We have gone through two full bottles of Ultra Phase 1 and 30% of the third bottle. For UltraPhase 2 it is one full bottle and 70% of the 2nd. Dosing is set at 20ML for UltraPhase 1 and 17ML for UltraPhase 2. This works well with most loads rinsing clean.
So I guess if this keeps up we will have around 2900-3000 hours on the machine after the first year. I will be buying the five year warranty for sure. I have a feeling it will pay for itself.
After owning this machine we have discovered that many of our loads, if sorted properly, just fill the machine. I think it would work well to have two of the W1 machines and be able to run colors in one and whites in another, etc. About 1/3 of our loads are sanitize loads so a 2nd washer than runs quicker colored/whites loads would be able to keep a professional dryer running and not have too much overlap.
Here's hoping the suspension holds up well. My 18 year old daughter does about half the laundry when she gets home from work. I am amazed how much she gets into the washer. I will empty it at night when I get home from work and there is more than a full laundry basket of wash. It sort of makes me wonder how that much fit in there. The other day I removed 10 full size bath towels out of it. Not the small ones, but the large ones from Costco.
I will wash my dress shirts after the kids go to sleep at night so the don't get put in the dryer. I find the dress shirts cycle works well, isn't all that long and removes all the stains around the cuffs and collar. I usually wear my shirts a few times before washing them since I wear a T-Shirt under all my dress shirts and it just seems wasteful to wash the dress shirt when it is not visibly soiled and does not smell.
So I am no longer worried about the washer being able to get the job done. I just think having two would make the piles of sorted laundry disappear a little more quickly. Less trips to the laundry room.
I have noticed some odd programming issues though. One is that with the current firmware 3.58 that when using the "options" button directly on the machine it is only possible to select a single option. If you select another it will de-select any other option. For example if extra rinse is selected and you scroll and select a soak, etc. it will de-select the extra rinse. However, if you use mobile control option it is possible to select ALL of the options for a particular cycle and the machine will carry them out.
The other one that is VERY irritating is that if you activate the child lock for a cycle it is still possible to turn the machine off by rotating the dial to off. Yes, child lock will lock the touch buttons, but what do you think a child likes to do with a big round dial that beeps when you turn it? If child lock is on, turning the dial to off should require a confirmation before it is carried out. Otherwise, what is the point of a child lock? We have had at least 10-15 loads now that we discovered were sitting "soaking" due to a child turning the machine off mid-cycle.
Other that those little things the machine is doing a great job.