kevinpreston8
Well-known member
- Joined
- Jan 23, 2006
- Messages
- 371
Some of you may remember my complaints about my mostly KitchenAid new appliances when we bought all new appliances last year.
Since the problems with the trash compactor and refrigerator are many, now that I don't like something about the dishwasher I decided to make a video and sent it to the Vice President of Customer Service and the VP of marketing at KA. I am really sick of the bad performance of these items. I cannot imagine any of them in good looks and function 5 years from now.
The latest complaint is on my stainless KA Superba dishwasher. The first few times I used it, streaks appeared running down the outside front panel. I assumed these were left from water droplets that slowly moved down the panel. To my horror, these would not wipe off with water, soap and water, or anything else.
I called KA service, and you can guess what they said. You see, my water, according to KA, must be very high in mineral deposits, and that is leaving the marks. I needed to use the little bottle of stainless steel cleaner that the washer comes with.
Using that and a variety of soft cloths and terry cloths, I was able to reduce it slightly but you could still see these terrible streaks. My wife went and got Easy-Off stainless cleaner, and after alot of intense scrubbing, they all came off.
Fast forward to today, after tons of scrubbing with Easy Off, I can only get the streaks slightly reduced. I have never had trouble with the stainless on my Viking stovetop coming clean, and Lord knows it gets alot more stuff on it then a few streaks of water.
The claim of water hardness or minerals is even more bogus by the fact that whatever I put in the dishwasher comes out sparkling clean with no streaks...stainless, glasses, whatever. The washer does a superb (no pun) job cleaning, but the stainless panel is a major burden.
Does anyone else have this problem? Any solutions? My wife has done some research and seen suggestions such as Lime A Way and CLR. All I know is I used Lime A Way before, and it was useless on my old shower stall, so I don't have alot of faith in that product going in.
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Summary of all problems:
Dishwasher--
Unstoppable and uncleanable streaks on stainless
Trash Compactor--
Sharp edges
No way to effectively clean behind drawer without cutting yourself.
You can take the drawer out to clean but you can easily scuff or scratch your floor with the unfinished bottom
The push pedal is too narrow and flimsy to use, and your foot easily slides off it, wrenching your toes or even catching ladies' toenails on it if you are barefoot.
You can use the big handle to open it, but the whole door is only folded sheetmetal and only attached down at the trash box, so it makes the whole thing a bendy affair. '
In fact, the entire design is so poor I cannot believe this is a 2005 product.
Fridge--
Every drawer is flimsy in the pull out area, and if you pull on the handles you can often hear the plastic tweaking as if it wants to break or you are putting too much pressure on it. One already broke on us. Wife called KA and at first they tried to pull the out of warranty game on us, but she persisted and they sent us a new drawer, which of course, is just as flimsy.
Every month I have to dump all the ice and clean out the crusher unit as it freezes over and won't drop ice in. Changing the freezer temp does nothing to fix this. My parent's much less expensive Frigidaire unit has never jammed after continuous use for 5 years.
Microwave--Grille above microwave unit has broken off FOUR times, and each time a new replacement has been sent out, which also fails after a few weeks. I took one of the old ones, broke off the two mounting tabs that did NOT break off previously, and mounted the grille using two black tie straps to hold it on. Actually, you can't see them unless you look, and at least it's holding.
Every week I am disappointed at some aspect of these appliances. I thought a good video, sent to them on a CD that you can play on anything, might be a good idea. Visually show them how crappy their products are.
And then I use their Mixer, which I have had for 8 years, and it is unbelievably good. The difference in products is shocking, and sad.
Since the problems with the trash compactor and refrigerator are many, now that I don't like something about the dishwasher I decided to make a video and sent it to the Vice President of Customer Service and the VP of marketing at KA. I am really sick of the bad performance of these items. I cannot imagine any of them in good looks and function 5 years from now.
The latest complaint is on my stainless KA Superba dishwasher. The first few times I used it, streaks appeared running down the outside front panel. I assumed these were left from water droplets that slowly moved down the panel. To my horror, these would not wipe off with water, soap and water, or anything else.
I called KA service, and you can guess what they said. You see, my water, according to KA, must be very high in mineral deposits, and that is leaving the marks. I needed to use the little bottle of stainless steel cleaner that the washer comes with.
Using that and a variety of soft cloths and terry cloths, I was able to reduce it slightly but you could still see these terrible streaks. My wife went and got Easy-Off stainless cleaner, and after alot of intense scrubbing, they all came off.
Fast forward to today, after tons of scrubbing with Easy Off, I can only get the streaks slightly reduced. I have never had trouble with the stainless on my Viking stovetop coming clean, and Lord knows it gets alot more stuff on it then a few streaks of water.
The claim of water hardness or minerals is even more bogus by the fact that whatever I put in the dishwasher comes out sparkling clean with no streaks...stainless, glasses, whatever. The washer does a superb (no pun) job cleaning, but the stainless panel is a major burden.
Does anyone else have this problem? Any solutions? My wife has done some research and seen suggestions such as Lime A Way and CLR. All I know is I used Lime A Way before, and it was useless on my old shower stall, so I don't have alot of faith in that product going in.
-----------------------------------------------
Summary of all problems:
Dishwasher--
Unstoppable and uncleanable streaks on stainless
Trash Compactor--
Sharp edges
No way to effectively clean behind drawer without cutting yourself.
You can take the drawer out to clean but you can easily scuff or scratch your floor with the unfinished bottom
The push pedal is too narrow and flimsy to use, and your foot easily slides off it, wrenching your toes or even catching ladies' toenails on it if you are barefoot.
You can use the big handle to open it, but the whole door is only folded sheetmetal and only attached down at the trash box, so it makes the whole thing a bendy affair. '
In fact, the entire design is so poor I cannot believe this is a 2005 product.
Fridge--
Every drawer is flimsy in the pull out area, and if you pull on the handles you can often hear the plastic tweaking as if it wants to break or you are putting too much pressure on it. One already broke on us. Wife called KA and at first they tried to pull the out of warranty game on us, but she persisted and they sent us a new drawer, which of course, is just as flimsy.
Every month I have to dump all the ice and clean out the crusher unit as it freezes over and won't drop ice in. Changing the freezer temp does nothing to fix this. My parent's much less expensive Frigidaire unit has never jammed after continuous use for 5 years.
Microwave--Grille above microwave unit has broken off FOUR times, and each time a new replacement has been sent out, which also fails after a few weeks. I took one of the old ones, broke off the two mounting tabs that did NOT break off previously, and mounted the grille using two black tie straps to hold it on. Actually, you can't see them unless you look, and at least it's holding.
Every week I am disappointed at some aspect of these appliances. I thought a good video, sent to them on a CD that you can play on anything, might be a good idea. Visually show them how crappy their products are.
And then I use their Mixer, which I have had for 8 years, and it is unbelievably good. The difference in products is shocking, and sad.
